Reviews of Clarion Hotel Grand Östersund 4 stars
Prästgatan 16, 831 31 Östersund, Sweden
Loading
Guests also reviewed these properties:
Olympia, Greece
Tazacorte, Spain
Acaya, Italy
Canazei, Italy
Funchal, Portugal
Taitung City, Taiwan
Old Bar, Australia
Polanica-Zdrój, Poland
How guest reviews work
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive information (e.g. emails, phone numbers or credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (e.g. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
Guidelines and standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Loading...
Reviewed: 28 August 2025 · Stayed in July 2025
Verified reviewReviewed: 13 August 2025 · Stayed in August 2025
Verified reviewClose to the centre. Spacious hotel with sauna and a pool. Extensive breakfast. Friendly people. Parking in the parkhouse opposite the hotel is cheaper than the garage of the hotel.
Thank you for taking the time to share your feedback, Reinder. We are delighted to hear that you enjoyed our central location, spacious facilities, and extensive breakfast offerings. It's wonderful to know that our team made a positive impression on your stay. Your comments regarding comfort and value for money will certainly be taken into consideration as we strive to enhance our guests' experiences. We hope to welcome you back soon for another enjoyable stay. Mia Jonsson , General Manager
Thank you for taking the time to share your feedback, Reinder. We are delighted to hear that you enjoyed our central location, spacious facilities, and extensive breakfast offerings. It's wonderful to know that our team made a positive … Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewVery friendly staff
All good no complaints
Thank you, Tilso, for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be very friendly and that you enjoyed the comfort and facilities we offer. Your positive comments motivate us to continue providing exceptional service. We appreciate you taking the time to share your experience and look forward to welcoming you back in the future. Best regards mia <jonsson, General Manager
Thank you, Tilso, for your wonderful feedback regarding your recent stay with us. We are delighted to hear that you found our staff to be very friendly and that you enjoyed the comfort and facilities we offer. Your positive comments motivat… Show more
Reviewed: 7 August 2025 · Stayed in August 2025
Verified reviewReviewed: 6 August 2025 · Stayed in July 2025
Verified reviewReviewed: 4 August 2025 · Stayed in June 2025
Verified reviewReviewed: 20 July 2025 · Stayed in July 2025
Verified reviewGood central location.
The room was boiling hot, did not have A/C or any other means to cool it down, and the provided fans were very noisy and inefficient. We had three small fans in the windows of the room from check-in at 4pm to 10am the next morning but that barely lowered the indoor temperature because the room was so hot when we first stepped in. Front desk knew about the problem but didn’t do anything to prevent the room from getting hot (eg ensure windows were opened when cleaning the room), and didn’t have any means to fix the problem (eg provide cooling units). As a result we had an extremely hot and uncomfortable night.
Thank you for your feedback. We're sorry to hear that the temperature in your room affected your comfort. While our rooms do not have AC, we always open the windows during cleaning to help with airflow. It’s very rare that we experience such high temperatures in Östersund, but we understand it can be uncomfortable when it happens. We hope to welcome you back under more pleasant conditions. / Simone - Operations Manager
Thank you for your feedback. We're sorry to hear that the temperature in your room affected your comfort. While our rooms do not have AC, we always open the windows during cleaning to help with airflow. It’s very rare that we experience… Show more
Reviewed: 20 July 2025 · Stayed in July 2025
Verified reviewVery central
No AC in the room
Thank you for your feedback. We hope to welcome you back for an even better experience - hopefully with cooler temperatures next time! / Simone - Operations Manager
Reviewed: 19 July 2025 · Stayed in July 2025
Verified reviewReviewed: 10 July 2025 · Stayed in July 2025
Verified reviewLovely hotel good beds and breakfast
Thank you, Christine, for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our hotel lovely and enjoyed the comfort of our beds and the breakfast offerings. Your kind words about our staff will be passed on to them, as they strive to provide exceptional service. We also appreciate your feedback regarding our facilities and value for money, which we will use to enhance our guest experience. We look forward to welcoming you back soon.
Thank you, Christine, for taking the time to share your thoughts on your recent stay with us. We are delighted to hear that you found our hotel lovely and enjoyed the comfort of our beds and the breakfast offerings. Your kind words about ou… Show more
Reviewed: 7 July 2025 · Stayed in July 2025
Verified reviewThe hotel is really well placed at the top end of the main street. Despite staying on a Saturday the hotel was quiet and we got a good nights sleep. All the staff were friendly
The room was fine but the furnishings all felt very cheap. The (cold) breakfast (before 7am) was passable but as there were at least 20 people there, I don’t know why they couldn’t do the full option as well. We stayed on a busy Saturday night so the price was quite high
Dear Paul, Thank you so much for sharing your detailed feedback with us! We truly appreciate you taking the time to provide your insights, as it helps us immensely in our continuous efforts to enhance our guest experience. We are delighted you found our hotel really well placed, quiet for a good night's sleep, and that our staff were friendly! ✨ We sincerely apologize that the room furnishings felt very cheap and the early cold breakfast was only passable. We also acknowledge your point about the price on a busy Saturday. Your comments are incredibly valuable. We are committed to using them for improvement and hope to welcome you back for an even better experience in the future. Kind regards, Zoe, Welcome Office Manager
Dear Paul, Thank you so much for sharing your detailed feedback with us! We truly appreciate you taking the time to provide your insights, as it helps us immensely in our continuous efforts to enhance our guest experience. We are delighte… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewReviewed: 17 June 2025 · Stayed in June 2025
Verified reviewHotel i perfect and I have already next booking in this hotel.
Everything was perfect.
Thank you for taking the time to share your positive experience Grzegorz! We're thrilled you enjoyed your stay so much that you've already booked again. We're delighted that everything was perfect for you. We're excited to welcome you back for your next stay! Kind regards, Zoe, Welcome Office Manager
Thank you for taking the time to share your positive experience Grzegorz! We're thrilled you enjoyed your stay so much that you've already booked again. We're delighted that everything was perfect for you. We're excited to w… Show more
Reviewed: 16 June 2025 · Stayed in May 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewGood parking.beds had decent size pillows and were comfortable.shower was fine.fo9d both ar dinner and breakfast was well cooked.very good selection at breakfast.
No tea or coffee in room.shower gel had run out.
Thank you, Steve, for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel relaxing and enjoyed the comfort of our beds, as well as the quality of our dining options. We appreciate your comments about the lack of tea and coffee in the room and the issue with the shower gel. Your feedback is invaluable, and we will certainly use it to improve our services. We hope to welcome you back soon for another enjoyable stay.Best regards Mia Jonsson, General manager
Thank you, Steve, for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you found our hotel relaxing and enjoyed the comfort of our beds, as well as the quality of our dining options. … Show more
Reviewed: 29 April 2025 · Stayed in February 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 18 April 2025 · Stayed in April 2025
Verified reviewVery lovely & clean
Reviewed: 10 April 2025 · Stayed in April 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewFabulous staff, good facilities
Nothing
Dear Dawn, Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed our facilities and had a great experience with our team. We hope to see you again soon at Clarion Hotel Östersund! Warm regards, Zoe, Welcome Office Manager
Dear Dawn, Thank you for your wonderful feedback! We’re so happy to hear that you enjoyed our facilities and had a great experience with our team. We hope to see you again soon at Clarion Hotel Östersund! Warm regards, Zoe, Welcome Offic… Show more
Reviewed: 9 March 2025 · Stayed in March 2025
Verified reviewReviewed: 28 February 2025 · Stayed in February 2025
Verified review