Reviews of Best Western Hotel Esplanade 3 stars
Domkyrkoesplanaden 2, 722 13 Västerås, Sweden
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Reviewed: 1 September 2025 · Stayed in August 2025
Verified reviewReviewed: 25 August 2025 · Stayed in August 2025
Verified reviewGood breakfast. Good room.
Too weak waterflow in the shower
Reviewed: 11 August 2025 · Stayed in August 2025
Verified reviewThe fact that the location is in town
Same things for breakfast daily
Thank you for sharing your feedback. We’re glad you enjoyed our central location. We appreciate your comments regarding the bathroom odors and breakfast variety; we will look into adding air fresheners and exploring ways to offer more variety at breakfast. We hope to welcome you back in the future for an even better stay. Kind regards, Miia in the front desk
Thank you for sharing your feedback. We’re glad you enjoyed our central location. We appreciate your comments regarding the bathroom odors and breakfast variety; we will look into adding air fresheners and exploring ways to offer more varie… Show more
Reviewed: 8 August 2025 · Stayed in August 2025
Verified reviewReviewed: 26 July 2025 · Stayed in July 2025
Verified reviewLocation
No air conditioning so it was impossible to be in the room or sleep.
Hi Mahmoud, Thank you for taking the time to share your feedback. We’re glad you appreciated our location, but we’re truly sorry to hear that the heat made your stay uncomfortable. We understand how important a good night’s sleep is, and we’ll take your comments into consideration as we work on improving guest comfort in warmer weather. We hope we’ll have the chance to welcome you back under cooler conditions. Kind regards, Miia in the front desk
Hi Mahmoud, Thank you for taking the time to share your feedback. We’re glad you appreciated our location, but we’re truly sorry to hear that the heat made your stay uncomfortable. We understand how important a good night’s sleep is, and we… Show more
Reviewed: 12 July 2025 · Stayed in April 2025
Verified reviewNear to beach, decent breakfast, polite and helpful staff.
Small room. Tiny bathroom. Disgusting balcony overlooking a building site. It all feels very dated and worn. Overpriced for what you get.
Thank you for your feedback! Best regards, Front Desk
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in July 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThere is basic fika provided in afternoon
Thank you for your kind feedback! I hope that you will come and visit us soon again. Best Regards, Miia in the front desk
Reviewed: 3 June 2025 · Stayed in June 2025
Verified reviewSpaceous rooms Coffee maker inside the room
Rate change, we asked to extend the stay for more nights, but the room rate has changed a lot. In my country, as well as other countries I've been to, we have a fixed rate of stay
Reviewed: 15 May 2025 · Stayed in May 2025
Verified reviewCalm, easy access, good breakfast.
Bread at the morning was stale for two continuous days
Thank you for your feedback! Best regards, Front desk
Reviewed: 9 April 2025 · Stayed in March 2025
Verified reviewReviewed: 7 April 2025 · Stayed in March 2025
Verified reviewReviewed: 17 March 2025 · Stayed in March 2025
Verified reviewReviewed: 12 March 2025 · Stayed in March 2025
Verified reviewReviewed: 19 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewReviewed: 16 February 2025 · Stayed in February 2025
Verified reviewThe room was warm and very comfortable.
The building that rooms are in is non-staff, and it was a little difficult...
Thank you for your feedback Shiva! Best regards, Miia in the front desk
Reviewed: 20 January 2025 · Stayed in January 2025
Verified reviewReviewed: 19 January 2025 · Stayed in January 2025
Verified reviewReviewed: 17 January 2025 · Stayed in January 2025
Verified reviewReviewed: 4 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 December 2024 · Stayed in December 2024
Verified reviewLocation is very good. Rooms were big and clean.
Breakfast was served in partner hotel about 200 mtr away..
Thank you for your feedback! Best regards, Miia in the front desk
Reviewed: 18 November 2024 · Stayed in September 2024
Verified reviewThe location is fantastic and accessible: downtown. The room was spacious and had a suitable desk. I liked having a fridge and a downstairs dining area.
I didn't understand the check-in process and had to call the receptionist, who was a bit impatient. I didn't know about breakfast being served in the other plaza hotel, and I missed it.
Thank you for your feedback Sara! We are truly sorry for the inconvenience at check in and that you didn't get the information regarding breakfast. We hope that you will come back to us so that we can get a chance to give you a better visit. Best regards, Miia in the front desk
Thank you for your feedback Sara! We are truly sorry for the inconvenience at check in and that you didn't get the information regarding breakfast. We hope that you will come back to us so that we can get a chance to give you a better v… Show more
Reviewed: 17 October 2024 · Stayed in September 2024
Verified reviewThank you for your kind feedback! We hope that you will come and visit us soon again. Best regards, Miia in the front desk