Reviews of Roshan Al Azhar Hotel 3 stars
Al Steen Street, 21456 Jeddah, Saudi Arabia
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Reviewed: 20 June 2025 · Stayed in April 2025
Verified reviewReviewed: 21 May 2025 · Stayed in April 2025
Verified reviewJust the location
Too many groups were in the hotel, bad smell in the lobby, very small and smelly elevator and corridors, receptionists were not professional and no arrangement to check-in or out. Bad experience overall and I will not recommend it to anyone.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that your expectations were not met, and we regret that your experience was not as pleasant as we strive to provide for our guests. Due to the Umrah season, we did have an influx of layover passengers, which did contribute to a higher volume of guests in the hotel. We are working hard to ensure a smoother check-in and check-out process, and your feedback will help us improve these areas. We are also actively addressing the issues you mentioned with our lobby, elevator, and corridors to make sure our facilities are maintained to the highest standards. Your comments regarding the professionalism of our reception staff are taken seriously, and we will use them as a training opportunity to ensure that all future guests receive the service they expect and deserve. We genuinely appreciate your valuable feedback, and we hope to have the opportunity to welcome you back under better circumstances in the future.
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced during your stay. We understand that your expectations were not met, and we regret that your experience was not as pleasant as we strive to pr… Show more
Reviewed: 2 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 23 April 2025 · Stayed in April 2025
Verified reviewLocation and Hotel
Breakfast
Reviewed: 14 April 2025 · Stayed in April 2025
Verified reviewClean, good location, reasonable price, gentle service and staff. Doua at the reception desk was very cooperative.
The windows need to be much isolating as it could not block the street noise.
Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay, found our location convenient, and appreciated the cleanliness and service — especially Doua at the reception. We also appreciate your feedback regarding the windows and the street noise. Please rest assured that we are looking into improving sound insulation to enhance our guests’ comfort. We look forward to welcoming you back for another great stay at Roshan Al Azhar Hotel! Best regards, Roshan Al Azhar Hotel
Thank you very much for your kind review! We’re delighted to hear that you enjoyed your stay, found our location convenient, and appreciated the cleanliness and service — especially Doua at the reception. We also appreciate your feedback re… Show more
Reviewed: 11 April 2025 · Stayed in April 2025
Verified reviewWas a very good stay excellent breakfast, friendly staff
Thank you very much for your wonderful feedback! We’re thrilled to hear you had a very good stay and enjoyed our excellent breakfast and friendly staff. We look forward to welcoming you again soon at Roshan Al Azhar Hotel! Best regards, Roshan Al Azhar Hotel
Thank you very much for your wonderful feedback! We’re thrilled to hear you had a very good stay and enjoyed our excellent breakfast and friendly staff. We look forward to welcoming you again soon at Roshan Al Azhar Hotel! Best regards, Ro… Show more
Reviewed: 10 April 2025 · Stayed in February 2025
Verified reviewThe breakfast is okay, especially the omelette. It fits us chinese's appetite well. The location of the hotel is also great, near to a supermarket and a fantastic modern shopping mall. The apartment is quite big and rhe room is comfortable.
We immediately find the rason why the hotel dropped from four to three stars. Most of fcilities are broken inside. All that glisters are not gold...And, it's a little bit expensive when the tax is included.
Thank you very much for your detailed feedback. We’re glad to hear that you enjoyed the breakfast—especially the omelette—and found our location convenient near the supermarket and shopping mall. It’s also great to know that you found the apartment spacious and comfortable. However, we sincerely apologize for any inconvenience caused by the broken facilities during your stay. We take your comments seriously and will work on repairing and upgrading our amenities to meet our guests’ expectations. Regarding the pricing, we strive to offer competitive rates, including all applicable taxes, and we appreciate your feedback on this matter. We hope to have the opportunity to welcome you again in the future with improvements that better reflect our service standards. Best regards, Roshan Al Azhar Hotel
Thank you very much for your detailed feedback. We’re glad to hear that you enjoyed the breakfast—especially the omelette—and found our location convenient near the supermarket and shopping mall. It’s also great to know that you found the a… Show more
Reviewed: 8 April 2025 · Stayed in April 2025
Verified reviewDislikes No good internet in the rooms Likes - Close to mosque Good lounge
Thank you for your valuable feedback. We’re glad you appreciated our convenient location near the mosque and enjoyed the lounge area. We apologize for the inconvenience caused by the internet connectivity in the rooms. Please be assured that we are working to improve our Wi-Fi service to provide a better experience for our guests. We hope to welcome you again soon at Roshan Al Azhar Hotel. Best regards, Roshan Al Azhar Hotel
Thank you for your valuable feedback. We’re glad you appreciated our convenient location near the mosque and enjoyed the lounge area. We apologize for the inconvenience caused by the internet connectivity in the rooms. Please be assured th… Show more
Reviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 6 April 2025 · Stayed in April 2025
Verified reviewReviewed: 5 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 4 April 2025 · Stayed in April 2025
Verified reviewLocation and Reception
The ventilation in washroom was very terrible and ACs were not working adequately. There was no proper receiving initiated by the hotel staff after booking was duly paid off in advance. No assistance for parking provided. Had to carry own stuffs byself to the room. The lift was also a mess.
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize that your experience at Roshan Al Azhar Hotel did not meet your expectations. We regret the issues you faced with the ventilation and air conditioning, as well as the lack of assistance with parking and during check-in. Your comments regarding the lift and overall service are taken very seriously, and we are working diligently to improve these areas. We value your input as it helps us enhance our services and facilities. We hope you might consider giving us another opportunity in the future to provide you with a better experience. Best regards, Roshan Al Azhar Hotel
Dear Guest, Thank you for sharing your detailed feedback. We sincerely apologize that your experience at Roshan Al Azhar Hotel did not meet your expectations. We regret the issues you faced with the ventilation and air conditioning, as wel… Show more
Reviewed: 3 April 2025 · Stayed in February 2025
Verified reviewThe key always stooped and need to charge them daily
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the key needing frequent charging. We are aware of this issue and are working on improving the key system to ensure a more convenient and hassle-free experience for our guests. We appreciate your patience and hope to welcome you again soon at Roshan Al Azhar Hotel. Best regards, Roshan Al Azhar Hotel
Dear Guest, Thank you for your feedback. We apologize for the inconvenience caused by the key needing frequent charging. We are aware of this issue and are working on improving the key system to ensure a more convenient and hassle-free exp… Show more
Reviewed: 1 April 2025 · Stayed in January 2025
Verified reviewReviewed: 4 March 2025 · Stayed in February 2025
Verified reviewIt was very good and delicious
Everything
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Best regards, Reservation Dept- Roshan Al Azhar Hotel
Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us. It was a pleasure to have you as our guest, and we look forward to welcoming you back again soon. Best regards, Reservation Dept- Roshan Al Azhar … Show more
Reviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 11 February 2025 · Stayed in January 2025
Verified reviewReviewed: 4 February 2025 · Stayed in January 2025
Verified reviewReviewed: 1 February 2025 · Stayed in January 2025
Verified reviewLocation
Poor service
Reviewed: 30 January 2025 · Stayed in January 2025
Verified reviewClean and Comfortable
Reviewed: 27 January 2025 · Stayed in January 2025
Verified reviewReviewed: 23 January 2025 · Stayed in January 2025
Verified reviewThe room is spacious with living room and amenities.
Suddenly they increased the price from 380 riyal (in booking apps) to 459 riyal (due to taxes). At midnight around 11 pm suddenly the hotel management ask me to pay another 70 riyal per head (i key in 2 person for 2 room due to typing error)¡ but actually 5 people for 2 rooms, thats mean i need to pay another 210 riyals for extra 3 person. The management supposed to inforn earlier.
Thank you for your feedback. We are glad to hear that you found the room spacious and comfortable. However, we sincerely apologize for the inconvenience you experienced with the sudden price increase and the additional charge at midnight. We truly value your comments and will work on improving the clarity of our pricing policies and the number of guests in rooms from the outset to avoid any confusion or inconvenience in the future. We appreciate your understanding and hope we can provide you with a better experience next time. Kind regards, Reservation Department - Roshan Al Azhar Hote
Thank you for your feedback. We are glad to hear that you found the room spacious and comfortable. However, we sincerely apologize for the inconvenience you experienced with the sudden price increase and the additional charge at midnight. W… Show more
Reviewed: 20 January 2025 · Stayed in January 2025
Verified review