Next to Haram, clean rooms , Njce staff

Stayed in September 2025

MD Baten provided excellent service day to day during our stay. Breakfast spread was good. Hotel staff were great! Clean good hotel, would recommend.

Stayed in August 2025

The toilets are small a bit and AC was very cold but good in summer!

Restaurant was run by a great staff at the top of them Foli who seaks Egyptian fluently;) also Rashid from housekeeping and reception was amazing and very helpful. Amazing staff indeed 👏

Stayed in August 2025

room size & restaurant

location

Stayed in August 2025

If you could clean the rooms ground specially from hair ,this will be fantastic

I like the service start from reception security and the room service team specially in 10 floor

Stayed in August 2025

Nice welcoming in the reception. Thank you Joud.

Stayed in August 2025

Great Location, good value for the money

Stayed in August 2025

Pillows are a bit fatty and kind of uncomfortable.

Stay was fabulous, location is very close to Masjid e Nabwi, fast checkin, excellent room service

Stayed in August 2025

Decor is outdated but with its closeness to the Haram it was easily overlooked

The Hotel is on the doorstep of the Haram. The staff are really helpful especially Hamada Ibrahim (catering manager) and Khaled alnazawy (Front Desk Manager) who accommodated us by extended our check out time as our train to Jeddah Airport was leaving in the evening.

Stayed in August 2025

The lift programming. The lift dont stop at your floor when its going down. Even if we intend to go down, the lifts going up only stops. This is to be checked, otherwise nothing specific to dislike at all

Location is excellent, very close to the Haram. The lady in the reception during checking in was very professional and welcoming. The room is veey clean and tidy. The smell in the hotel lobby was real pleasant. Really worth a stay

Stayed in August 2025

The beds are old and not comfortable

Ambience and location

Stayed in August 2025

Great location few mints walk to Haram. Very friendly staff, receptionist and house man Mohammed Baten were great.

Stayed in August 2025

All good

Stayed in August 2025

The location is excellent Serve brilliant breakfast Very polite and helpful staff Very tidy and comfy

Stayed in August 2025

Nothing. Everything good

Everything. Especially Mr. Basil Alharbi at reception was extremely polite, helpful with service with smile. And Mr. Dilawar Hussain of Room service was also great very helpful. I will give Both Mr. Basil And Dilawar are 5 stars. May Allah bless them.

Stayed in August 2025

Nothing

The clean room, kind hospitality from the staff especially receptionist (Basel), too close to Haram

Stayed in August 2025

Value of money

Cleaning service and the staff

Stayed in August 2025

Very small place, I was like a hostel, the cost very high because of Hajj time and the location.

Very small place, I was like a hostel, the cost very high because of Hajj time and the location.

Stayed in June 2025

Rooms were small and outdated. Breakfast was aimed at South East Asians so didn't really enjoy the breakfast. You had to wait sometime for lifts to arrive especially during prayer times.

Location was good, 2 mins walk into gate of the Masjid. You could see the masjid from the Hotel. House keeping was good and always there to help.

Stayed in July 2025

‏ Excellent stay – Special thanks to Mohamed Rasel! 🌟 I had a wonderful stay at the hotel, and I want to especially recognize the housekeeping staff, particularly Mohamed Rasel. He was exceptionally professional, kind, and always had a warm smile. Every day, my room was cleaned to perfection – neat, spotless, and thoughtfully arranged. ‏Mohamed Rasel truly went above and beyond to make sure everything was just right, and it made a real difference in the comfort of my stay. It’s rare to see such dedication and attention to detail. ‏A big thank you to him – he’s a real asset to the hotel, and I hope his efforts are appreciated as much as I appreciated them!

Stayed in August 2025

This hotel is a 4 star and we could feel the downgrade compared with the 5 star we stayed at in makkah...the beds and rooms are smaller and lifts are tiny.

We stayed at this hotel after our makkah umrah trip. The check in was incredibly frustrating...we were just waiting in the reception for what felt like ages...our booking was handed over to the duty manager who looked incredibly grumpy and was on his computer for ages until he handed us back over to reception. The room service was on time and prompt. We were in 4th floor and served by Nobikur and Saiful Islam. They were respectful and courteous always asking us if we needed anything and constantly refreshing us with water bottles and tea/coffee and sugar. Location is good. 5 minute to the masjid. Very close to the woman's side which we wanted. Overall it was a good stay.

Stayed in July 2025

The room little small

Clean and near the Mosque

Stayed in August 2025

Small Size of the room and bathroom, After putting the above review. Hotel management called and acknoweldged my dissatisfaction, were very empathetic and offered to provide better facility next time around. I have changed the rating from 6 - 8 becuase the of the excellent customer service and follow up and acknowledgement

Close proximity, cleanliness, courteous staff.

Stayed in July 2025

The lift. Took us some times to go down and the lift is puzzling.

I like almost everything, the location, the breakfast, the staff.. All are top notch. All staff are really helpful from reception, bell man and restaurant staff. Thank you Mr Hamada Ibrahim for your kindness during our stay. 🙂😃

Stayed in July 2025