I was not notified of the breakfast time and I missed it the first day. Also the towels I requested smelled bad even though was provided washed but it made my day bad but I didn’t have the time to request new again. The shower gel was finished and for the last whole day I didn’t have shower gel. Tea bags and creamers weren’t enough and when I requested to send 10/12 tea bags and 10/12 creamers, the operator sounded shocked and I was sent only few so I didn’t enjoy my tea.

Property is nice and comfortable and very convenient to go back and forth to Haram.

Stayed in September 2025

The breakfast is unnecessarily expensive

Everything

Stayed in June 2025

That i booked haram view & i was explained at check in thar i have to choose Kaaba view rather than haram view because haram is just the hallways But he must have noticed my shock & offered me the room with the lateral kabaa view

Location & hospitality Staff are helpful in every aspect Room View provided is something else

Stayed in September 2025

Location is prime. The Staff are great, friendly and very helpful in every possible way. It was a great stay and this will be the place I would recommend and stay on the next trip to Makkah.

Stayed in September 2025

Location and room excellent

Stayed in August 2025

Food

Eveeything was fine.

Stayed in August 2025

I loved everything about the property the smell was amazing, the view to Kaaba was incredible.

Everything was more than I was expecting. The view was excellent and the staff were great.

Stayed in September 2025

Since most guests visit primarily to perform Umrah and Hajj, the ground staff should be more cooperative and focused on creating ease for travelers. Security staff, in particular, should avoid shouting at guests. At the time, there were only three vehicles present, which certainly did not create any traffic blockage, so a calmer and more welcoming approach would have been much better. A warm first impression is especially important for guests arriving for spiritual journeys, and I hope the team can be trained to reflect that hospitality.

Everything about my stay was exceptional, the property, the service, and the comfort were top-notch. However, I booked a city-view room but was initially given a corner room. Considering the time of year (the hotel wasn’t very busy), I felt this did not match what was marketed. After calling and waiting about 30 minutes, I was moved to the 53rd floor, which was much better, and I appreciated the upgrade without having to argue. Later, when I extended my stay, I was shifted to the 5th floor. Unfortunately, once again it was not a proper city-view room. This inconsistency in honoring the booked room type was the only drawback in an otherwise excellent experience. I hope management can pay closer attention to room allocation, as it really makes a difference for guests who value the view they book.

Stayed in September 2025

Nothing in general

My stay was wonderful. The atmosphere was pleasant, the room very comfortable, and the whole experience left me feeling recharged

Stayed in August 2025

The front desk staff is rude and needs to be trained better. They are in hospitality business. Breakfast can be improved. 2/3 years back it was better. Maybe chef changed 😃

Preferred hotel for stay in haram. The hotel manager helped me with my last minute change. Appreciate the flexibility!

Stayed in August 2025

Everything was amazing

Very luxurious and the staff was amazing and the person who checked me in Sultan was very helpful and welcoming.

Stayed in August 2025

The time we had to wait for the lifts to go downstairs or up to the room.

The room is spacious and clean. The staff were very nice and polite. I will definitely recommend this hotel as it's a 5-minute walk to the Haram. We had the Haram view, and it was so beautiful, MashAllah.

Stayed in August 2025

The location is great, facilities is top notch, friendly and highly motivated staff from the lowest in ranks to the highest.Mr. Shady and his team are very supportive.

Stayed in August 2025

Some of the rooms had a smell of a moisture, but if you have a request while check in, they could help to change it. But if they could use some anti-moisture devices as other hotels, they could save the room from that kind of issues…

It was really pleasant stay for me, because of the helpful and nice staff.

Stayed in July 2025

Everythings ok

Stayed in August 2025

The kitchen had stove and microwave but no cutlery or plates to use

The breakfast offered wide variety of good food, great service and lovely seating area in al Dira restaurant The suit offered a fantastic view of the The Kaba Musharafa The hotel also has check it facility if you are travelling by Qatar Airways which is very convenient

Stayed in August 2025

The location and staff friendliness

Stayed in August 2025

Nothing

Best staff Rash

Stayed in July 2025

Everything about this place is really perfect

Stayed in August 2025

The room was given was not sound proof / it was a connected room with a door to other room so u can hear all the noise of the other room during day and night . 2. You have to cross the mall to reach Haram .

It’s very near to haram and room was spacious

Stayed in August 2025

Everything was great but the AC was difficult to control. Too cold.

Stayed in August 2025

Shifting from an elevator to another to go to a certain floor/level was annoying.

I love how you don’t need a car to go to the mall or Alharam. Everything was literally just a walk away at the hotel.

Stayed in August 2025

Very friendly and supportive staff

Very close to Al Haram

Stayed in August 2025

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Stayed in August 2025