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Alghamdoellilah, our experience at the Conrad Jabal Omar Hotel has been special. The exceptional service from Miss Sarah, Miss Nouf, Mr Arif and Mr Abduraghmaan has exceeded our expectations. The Hilton Honors group membership team can be proud that these staff members have made this stay heartwarming. Miss Nouf did not hesitate to honour us with a 'rose' to make our breakfast experience even more special. Mr Arif professionalism and management acumen was imperious. Mr Abduraghmaan took the time to smile and greet us in the best way possible. Miss Sarah was the ultimate example of humility and exceptional service delivery. She has reminded us all that we are guests of Allah and this message has touched our hearts.

Stayed in September 2025

Very good

Stayed in September 2025

nothing to mention as bad the corridor carpet smells that the only bad thing i noticed

i skipped bfast

Stayed in September 2025

Nothing

The location and the size of the twin bed rooms beds are king and connected

Stayed in August 2025

Wonderful service. Beautiful room. Aroma is awesome.

Stayed in September 2025

Hotel rooms are spacious for a family. Everything is comfortable but old styled, feels royal.

Stayed in August 2025

Conrad is a fantastic hotel and it is extremely close to the Haram. This was our second visit and once again all our needs were met while there. The staff were very helpful especially the housekeeping team. I would highly recommend this beautiful hotel to everyone.

Stayed in August 2025

Everything was super and mr Mohammad Ali was very kind and welcoming had an upgrade with breakfast Very close to haram

Stayed in August 2025

Nothing

Great location, closed to AlHaram. Nice outdoor coffe shops front of hotel available nearby taxes, restaurant was nice with variety of options

Stayed in August 2025

While checking out the luggage pickup was delayed from the room.

Room was very spacious. Breakfast had vast variety of food to choose from. It is very close to Haram.

Stayed in August 2025

Put extra blankets in the room. And my key card kept defaulting so i kept going back to the reception atleast twice a day

Breakfast was amazing and location was just the best

Stayed in August 2025

Every thing

Stayed in July 2025

Leaving the hotel....

Professional staff, a beautiful, modern, luxury hotel which tip quality facilities in the hotel and the rooms.

Stayed in August 2025

The bathrooms could be better. The water pressure in the shower was insufficient and didn't come out with much power.

The staff were really nice and helpful. I loved the food selection at dinner also.

Stayed in August 2025

Great location and value for money. All the waiting staff at breakfast were superb each of my one my 5 day stay

Stayed in August 2025

Room was superb but more pillows were needed.

Excellent location with great facilities. Hearty breakfast with the most helpful staff. Tranquil environment.

Stayed in August 2025

On our night stay we could not join the prayer in Haram from our room, which we factored in when planning the last leg of our trip. Another thing is mugs and cutleries I the rooms are not taking away for a steam. The cleaners just rinse them in the toilet sink which I find absurd.

My family had two separate stay at the hotel. A 4 night stay and a separate 1 night stay. On the foot night I love that I could join the prayer in Haram from the comfort of my room. The cleaning staff came in everyday to clean and listen and fix any issues we had. I also loved the proximity to Haram and shops and lots of familiar fast food.

Stayed in August 2025

I can’t check out by calling the receptionist. They insist that I come down to check out. When I did they checked me out but they refused to mail or print the invoice. He claimed that my booking was done through booking and I shell obtain the invoice from booking. This is first time I faced such excuse for not providing the customer an invoice.

Excellent

Stayed in August 2025

Spacious rooms with best shower facility. Good WiFi. Room service is excellent. Food was fabulous. Breakfast was world class.

Stayed in August 2025

Conrad is always pur first choice! We've stayed here twice and InshaaAllah hope to do so further trips. Great rooms, facilities, distance convenient to Haram and has own prayer basement!- part of haram. Staff amazing from reception to concierge, dining, hospitality Perfect Thank you for making our stay welcoming and always usually for upgrades! Please pray we visit again soon.

Stayed in August 2025

If there’s one small change this year, it’s the parking arrangement. The hotel no longer manages it, and the cost has gone up from SAR 150 to SAR 210 per night, plus the fact you’re charged every time you exit is a bit inconvenient. But honestly, it’s a small trade-off for the overall experience we get here

I’ve stayed at Conrad Makkah many times over the years, especially during Eid, and every visit feels like coming back home. It’s a place where me and my kids always feel welcome, comfortable, and well taken care of. From the spotless rooms to the unbeatable location just steps from the Haram, everything here makes our trips smooth and memorable. This recent stay was extra special thanks to the amazing staff. A huge thank you to Muhammad Ali, the Honors Manager, who truly went above and beyond for us. Despite the hotel being at full occupancy, he somehow managed to extend our stay by another day and keep our two rooms connected — a lifesaver for a family traveling together. On top of that, he helped get my previous balance adjusted, which I deeply appreciate. I also want to thank Ms. Amal and Ms. Norah for their kindness and patience in helping me modify my previous booking and processing a special refund request after some last-minute travel hiccups. They handled everything with such professionalism and warmth that what could have been stressful became a smooth process. Breakfast here is always a highlight for my family — honestly one of the best in Makkah. Mr. Tayyab and a lovely lady (whose name I sadly can’t recall) made our mornings brighter with their friendly hospitality, making sure everything was perfect for us. The chefs at the egg station are fantastic — they get your eggs exactly the way you want, every single time. My kids love it, and so do I. Conrad Makkah isn’t just a hotel for us — it’s part of our family traditions. Every stay is filled with warmth, comfort, and care. To the entire team: thank you for making Makkah feel like home. We’ll be back, Insha’Allah, again and again. ❤️

Stayed in July 2025

Nothing

Amazing location Superb staff Breakfast was also top

Stayed in August 2025

Upon completion of the check-in process, I was informed that breakfast was not included for my 12-year-old child. This was despite having included breakfast in my booking and having paid for it. The initial experience was not positive; however, no further questions were posed regarding the matter. Notwithstanding the aforementioned issue, the experience was overall very satisfactory.

Stayed in August 2025

I cannot fault one thing

Very very close to Haram, great for families with young children. Amazing shops, restaurants, cafes etc all on the ground floor I was in absolute awe of the facilities and how easily accessible everything was. The hotel overall is very clean, staff 24/7 cleaning and making sure the whole hotel smells amazing. Rooms were very spacious, sound proof and super clean. We will definitely be returning

Stayed in August 2025