Reviews of Zepter Hotel Belgrade, member of Zepter Hotels 4 stars
Terazije 10, Stari Grad, 11000 Belgrade, Serbia
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Reviewed: 25 August 2025 · Stayed in August 2025
Verified reviewHuge rooms, clean, comfortable, professional staff. I often stay here in my work travels. Hotel is in the old centre, with nice small restaurant.
Dear, Thank you so much for your kind words. It means a lot to us to know that you feel at home here, especially during your work travels. We are truly glad that our spacious rooms, cleanliness, and the care from our team have made a difference in your stay. It is always a pleasure to welcome you back. We look forward to welcoming you back on your next visit to Belgrade. Kind regards, Andrija Rakovic Front Office
Dear, Thank you so much for your kind words. It means a lot to us to know that you feel at home here, especially during your work travels. We are truly glad that our spacious rooms, cleanliness, and the care from our team have made a di… Show more
Reviewed: 23 August 2025 · Stayed in August 2025
Verified review1) Great location, 15 minutes walking to the majority of the attractions. 2) Staff is great, very helpful: They shared some options what to visit, where to book tours to the remote areas of Serbia, rent a car, which taxi to use etc., On Wednesdays they have Jazz concerts with live music. Restaurant provides dinners till 10pm (separate pay) 3) There is a gym - well equipped. 4) Rooms are equipped with Zepter products, including healing systems and air-cleaning, water-filters etc. This was great. 5) Food is fine, there is a choice of everything people normally eat at breakfast. You can also ask separately for porridge or other shape of eggs (e.g with mushrooms or tomatoes) with no extra charge , or for anything else like latte or wine with extra pay (but prices are fine there) 6) They have great choice of wine at the bar, also some special Serbian ones.
In one bedroom suite: 1) The room is well equipped for regular stay, but for long period: e.g. there are not enough clothes racks for two-three people. There are no drawers in the bathroom or near the bedside tables: hard to arrange your things. There was a stove, but no pots and pans, no little spoons etc. 2) Shower does not have a door which is common in hotels, but glass wall separating shower zone from the toilet zone was too small. So the water was spreading across the floor in the bathroom and became slippery. We used towels to wipe it out. 3) One day we used sauna, but it had a few issues which we reported to the staff. I hope, they will fix it soon. But sauna for sure is not used often there. Almost everything can be fixed by the staff if you ask them. Which means hotel is perfect, if you like talking to people. But for guests with autism, or poor English/no Serbian, who prefer not to contact staff for every case, could be a bit challenging.
Dear, Thank you very much for taking the time to share your comprehensive feedback. We are delighted to hear that you appreciated our central location, just a short walk from major attractions, as well as the helpfulness of our staff in providing local recommendations and assisting with bookings and transportation. We're also pleased you enjoyed the live jazz evenings, gym facilities, and the Zepter wellness features in your room. Your comments regarding breakfast and dinner options, including the flexibility with special requests and the quality selection of wines, are truly appreciated. We’re grateful for your observations about the one-bedroom suite. Your remarks about the limited storage, missing kitchen utensils, and bathroom design have been noted and will help us improve functionality for future guests. We apologize for the inconvenience caused during your use of the sauna, and please be assured that this will be addressed. Lastly, your point about accessibility for guests who may prefer limited interaction is an important one, and we will explore ways to enhance the comfort and independence of all guests. Thank you again for your kind and constructive feedback. We hope to welcome you back in the near future. Kind regards, Andrija Rakovic Assistant Front Office Manager
Dear, Thank you very much for taking the time to share your comprehensive feedback. We are delighted to hear that you appreciated our central location, just a short walk from major attractions, as well as the helpfulness of our staff in … Show more
Reviewed: 21 August 2025 · Stayed in August 2025
Verified reviewMy husband and I were looking for a hotel in Belgrade and we found Zepter Hotel on Terazije 10. It is one of the best experiences we have ever had. We went down a week before we were to get married and what a wonderful staff! They were genuinely interested in our lives, how the wedding would be and if we needed anything. We got to know the owner and the manager and their staff. What wonderful people! Both my husband and I work in security-classified professions so seeing how they worked as a team made our hearts melt a little extra. The hotel was also close to the city center and the staff at the reception really helped with everything, no matter what you needed. They also made it so that as a bride on my wedding day I could breathe a sigh of relief and know that they had my back if I needed them. Not only is the hotel itself good, that is, the rooms and the cleaning, but their staff made the whole experience of both showing my Belgrade to my husband and also feeling safe make me recommend this hotel to anyone looking for accommodation in Belgrade. My husband and I are already planning our next trip to Belgrade and of course to Zepter Hotel on Terazije 10. We hope that the staff sees this message and everyone around the world, both my husband and I highly recommend Zepter Hotel. Big hug to all the staff, warm regards from L & G!
Dear, Thank you so much for your wonderful review and kind words. We’re truly honored to have been part of such a special moment in your lives. It means the world to us to know that you felt genuinely cared for and completely at ease throughout your stay. We’re especially pleased that our team helped make the days leading up to your wedding more enjoyable and stress-free. Knowing that you would recommend us so warmly makes us proud and grateful. We can not wait to welcome you back to Zepter Hotel on your next visit to Belgrade! Warm regards and a big hug from all of us, The Zepter Hotel Team
Dear, Thank you so much for your wonderful review and kind words. We’re truly honored to have been part of such a special moment in your lives. It means the world to us to know that you felt genuinely cared for and completely at ease throu… Show more
Reviewed: 10 August 2025 · Stayed in August 2025
Verified reviewReviewed: 9 August 2025 · Stayed in July 2025
Verified reviewReviewed: 9 August 2025 · Stayed in August 2025
Verified reviewReviewed: 7 August 2025 · Stayed in August 2025
Verified reviewAll, quality for all
Parking place..
Dear, Thank you very much for your kind words! We are delighted to hear that you consider us your long-term choice — it truly means a lot to us. With respect to parking, we kindly suggest arranging a reservation in advance to ensure availability. We look forward to welcoming you back soon. Kind regards, Front Office Team
Dear, Thank you very much for your kind words! We are delighted to hear that you consider us your long-term choice — it truly means a lot to us. With respect to parking, we kindly suggest arranging a reservation in advance to ensure avail… Show more
Reviewed: 6 August 2025 · Stayed in August 2025
Verified reviewReviewed: 3 August 2025 · Stayed in August 2025
Verified reviewFriendly staff and very clean, nice, and modern hotel
Nothing
Dear, We are pleased to hear you enjoyed our friendly staff and found the hotel clean, modern, and welcoming. We look forward to your next visit. Kind regards, Andrija Front Office
Reviewed: 25 July 2025 · Stayed in July 2025
Verified reviewBreakfast spread could have been better
Dear, Thank you for your feedback. We appreciate your comments regarding the breakfast and will take them into consideration as we strive to improve our offerings. Kind regards, Front Office Team
Reviewed: 18 July 2025 · Stayed in June 2025
Verified reviewLocation and pricing
Some activity for kids would have been great
Dear, Thank you for your kind words about our hotel and staff. We’re glad you appreciated our location and pricing. We also appreciate your suggestion regarding activities for children and will certainly consider this to enhance our guest experience. We hope to welcome you again soon. Kind regards, Front Office
Dear, Thank you for your kind words about our hotel and staff. We’re glad you appreciated our location and pricing. We also appreciate your suggestion regarding activities for children and will certainly consider this to enhance our guest… Show more
Reviewed: 9 July 2025 · Stayed in July 2025
Verified reviewReviewed: 9 July 2025 · Stayed in July 2025
Verified reviewlocation, confort, ambiance
the noise insulation could be improved - I could hear traffic in the street passing by
Dear, Thank you for your feedback. We are glad you appreciated our location, comfort, and ambiance. We also appreciate your comment regarding noise insulation and will review this to enhance the experience for our guests. We hope to welcome you again soon. Kind regards, Front Office
Dear, Thank you for your feedback. We are glad you appreciated our location, comfort, and ambiance. We also appreciate your comment regarding noise insulation and will review this to enhance the experience for our guests. We hope to welc… Show more
Reviewed: 29 June 2025 · Stayed in June 2025
Verified reviewExcellent central location, spacious and clean room, comfortable bed, helpful staff.
Dear, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found the location, room, and service to your satisfaction. It was our pleasure to host you, and we hope to welcome you back again soon! Kind regards, Andrija Front Office
Dear, Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us and found the location, room, and service to your satisfaction. It was our pleasure to host you, and we hope to welcome you back… Show more
Reviewed: 28 June 2025 · Stayed in June 2025
Verified reviewThe room was nice and cozy. There is clean water to drink! Clean and purified air. Staff is very friendly and polite! the quality of food is great!
Small parking lot.
Dear, Thank you for your kind feedback. We're delighted you enjoyed the comfort of your room, the quality of the air and drinking water, and the friendliness of our team. We're also glad the food met your expectations. We appreciate your note regarding the parking space—while it is limited, we are always happy to assist guests with parking arrangements whenever possible. We hope to welcome you again soon! Kind regards, Andrija Rakovic Front Office
Dear, Thank you for your kind feedback. We're delighted you enjoyed the comfort of your room, the quality of the air and drinking water, and the friendliness of our team. We're also glad the food met your expectations. We apprecia… Show more
Reviewed: 24 June 2025 · Stayed in June 2025
Verified reviewWould have liked to give it a 10 or 5 star rating. Location the best close to attractions and restaurants. The hotel is extremely pleasant. Excellent location at the beginning of the pedestrian street. The staff are excellent and very attentive. Large, quiet room, good Wi-Fi, safe, air conditioning and shower are excellent. Ideal mattress, firm but not hard. Small, basic gym, with the bare minimum. .
The problem with breakfast: Given the standard of the hotel, there should be more options and local food. But it is satisfactory. What is not satisfactory is that smoking is allowed in the breakfast room with food displayed as a buffet. I complained and they offered to take the food to the table in the restaurant next door. They said that the space is open. It is not and even if it were, smokers can perfectly well go without smoking for half an hour during breakfast. They go without smoking for hours on the plane. If they can't change that, they should have an option for a rate without breakfast. Despite this problem, the hotel is great and worth
Dear, Thank you for your detailed and thoughtful review. We’re truly pleased to know that so many aspects of your stay — from our central location and comfortable rooms to the attentiveness of our staff — contributed to a positive experience. We appreciate your feedback regarding the breakfast offerings. We understand your expectations and have recently reviewed and adjusted our breakfast selection to better reflect both international and local tastes. Most importantly, we sincerely thank you for raising your concern about smoking in the breakfast area. We fully agree that this impacts the comfort of the dining environment. As a result, we have introduced a new policy: smoking is now strictly prohibited throughout the entire hotel during breakfast hours, including in all areas where food is served or displayed. We believe this change will significantly improve the experience for all our guests. Despite the inconvenience you experienced, we’re grateful for your kind words and are truly glad you still found your stay worthwhile. We would be honored to welcome you again. Kind regards, Andrija Rakovic Front Office
Dear, Thank you for your detailed and thoughtful review. We’re truly pleased to know that so many aspects of your stay — from our central location and comfortable rooms to the attentiveness of our staff — contributed to a positive experien… Show more
Reviewed: 12 June 2025 · Stayed in April 2025
Verified reviewLocation
I had a suite which is located in a very narrow corner. Neither me nor the hotel had control over the air-condition temperature. It was hot all the time, and when I asked them to turn it off or lower the temperature, they told me they have no control over it and the only solution is to open the windows as well!!!
Dear, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort caused by the air conditioning system in your suite. Please allow us to explain that our air conditioning operates on a centralized system, which sometimes presents challenges in temperature adjustment, especially during transitional weather periods when some guests may feel warmer or cooler than others. We understand how this impacted your stay, and we have since reviewed the system to find ways to improve guest comfort. We appreciate your understanding and hope to welcome you back for a more pleasant experience. Warm regards, Front Office Team Andrija Rakovic Front Office
Dear, Thank you for sharing your feedback with us. We sincerely apologize for the discomfort caused by the air conditioning system in your suite. Please allow us to explain that our air conditioning operates on a centralized system, which… Show more
Reviewed: 11 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in May 2025
Verified reviewThe staff were great. We really liked the apartment. High ceilings and a layout that felt like a labyrinth were such joy
Probably the worst night of our lives. The bed was too hard and the pillows were too thin and too soft. It was so uncomfortable that we couldn’t fall asleep. By the middle of the night we started our quest of finding something more comfortable to rest our heads on. Let’s outline what we had at our disposal: 2 default pillows, 2 decorative pillows, 2 pillows from the sofa. Remember combinatorics? We tried every single one pillow and every combination of two pillows for a person. With no result. Even with all the exhaustion we couldn’t fall asleep. By 4 a.m. both of us started experiencing itchy backs. By 5 a.m. we checked out and went to another property.
Dear, Thank you for taking the time to provide your detailed feedback. We deeply regret to hear about the discomfort you experienced during your stay, particularly with regard to the bed and pillows. Ensuring our guests’ comfort and satisfaction is our highest priority, and we are truly sorry that we fell short in this instance. We truly wish we had been made aware of the issues during your stay so we could have addressed them promptly. We appreciate your compliments about our staff and apartment layout, but we understand that this did not fully compensate for the challenges you faced. We value your input and hope you might consider giving us another opportunity in the future to provide you with the exceptional experience we strive to deliver. Kind regards, Andrija Rakovic Assistant Front Office Manager
Dear, Thank you for taking the time to provide your detailed feedback. We deeply regret to hear about the discomfort you experienced during your stay, particularly with regard to the bed and pillows. Ensuring our guests’ comfort and satisf… Show more
Reviewed: 1 June 2025 · Stayed in June 2025
Verified reviewReviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 14 May 2025 · Stayed in May 2025
Verified reviewReviewed: 12 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in April 2025
Verified reviewReviewed: 27 April 2025 · Stayed in April 2025
Verified reviewGreat location, very kind staff, clean and well decorated room
Dear, Thank you for your kind words. We're delighted to hear you enjoyed our location, friendly staff, and the comfort and design of your room. We hope to welcome you again soon! Kind regards, Front Office Team