Before I even arrived at the apartment, I was contacted by a foreign number, specifically a German number, which was not listed anywhere on Booking or in the booking confirmation I had received by email. It was therefore not the official number provided. In that message, I was given all the information about entrances, codes, and so on. I was also asked to pay in cash instead of through Booking. On top of that, they demanded double the price that was stated on Booking, which felt very unsafe. When I arrived at the apartment, it was not cleaned at all. There were broken things, ceiling lamps that didn’t work, I found broken nails, dust everywhere, and even used intimate products left behind. A rug had also just been rolled up and thrown out on the balcony. I contacted the host of the accommodation and reported all the issues I had discovered in the apartment. It was late in the evening, and the response I received was truly terrible. They didn’t even want to consider what I said, but basically wrote that if I wasn’t happy, I could just leave. Which I did, but not at half past eleven at night — instead very early the next morning. They promised to refund what I had paid, but now I’ve been chasing my money for three weeks and have only received half back. I really want to warn other travelers and unfortunately must leave a negative review of this accommodation. With ratings as high as this property has, I honestly expected something much better.

Location

Έμεινε: Ιούλιος 2025

The check-in experience was terrible. Apparently the managers send you a message with arrival instructions over WhatsApp, which I don't use. So I had only the main address. Arriving to the wrong building was almost guaranteed. The company manages a number of buildings in the 'waterfront' area, all furnished similarly, and those can be 10 minutes walk apart. The receptionists in those buildings are not friendly, also they barely speak English. One of them was asking his friend, construction worker, to help with communication. Communicating with the various personnel over booking.com app/chat worked, but it was slow, inconsistent, and a few requests were simply ignored, even after asking twice. This is simply rude. Instructions suggested that we have to pay the receptionist, which did not have to, but it felt odd and uncomfortable. The list of small inconveniences in the apartment is long. There were no pots for cooking in our apartment, while there were three of them in the apartment where our friends lived across the street (furnished in a very similar way). One wardrobe sliding door was not installed correctly - it was just standing and almost fell on one of our children upon touch. Luckily, I was there to catch the heavy door - nobody was hurt. At the kitchen tub the hot/cold water pipes were swapped, so I often splashed my hands with hot water when attempting to use cold water. Lol. The WiFi network+password info was wrong: I climbed to find the router to copy the info from it. One of the door handles to a shower room was broken. My towel smells like a dog (other towels were fine). We did not get enough large towels for the whole family. Microwave was promised - not there. The elevators are not furnished yet: when you enter them you are surrounded with plastic waste panels.

The 'waterfront' location is good for access to the newly built Sava Promenade along the river. There is also a giant shopping mall and a few convenient playgrounds for children. In summer 2025 a lot of almost-empty city buses are there to bring you to the other parts of the city, free of charge. The apartment is comfortable, with mostly good equipment, and it looks nice. I would not call it 'Luxury', more like a 3-4 star hotel that happens to be renovated recently. In the heat of the summer the air conditioner came really helpful, and its quality did not disappoint!

Έμεινε: Αύγουστος 2025

Not clean, towels were used and hanging on the bathroom door. No toilet paper. A lot of food in the fridge .Cat hair all over the place and cat vomit on the sofa. Wifi password was incorrect.

Nice apartment, well equipped.

Έμεινε: Ιούλιος 2025

The building is still a construction site. It is quite dirty and dusty and the garage seams unfinished. The apartment smells on cigarettes, either electric or regular, cannot tell. Furniture is the cheapest one so the bad is very soft and already seams worn off. The pillow cases are of synthetics. Curtains are not blinds but cheap brown transparent ones. Above all is the bad smell and the bad hygienics. At the glance the apartment looked clean. However, spending first few hours I notices dirty balcony, stains on the kitchen fronts, dirty floor at the bathroom, dirty dishes, windows. I have sent all photos and videos to the host but he did not apologize. I told him that I paid 2 nights but have not slept either one of them in the apartment as I feel disgusted but he only responded that it is still a construction site and that that was the reason for the dust. I returned the keys a day before. However, 4 days before this stay I stayed through Booking at another building at Belgrade Waterfront, Metropolitan, and the apartment was brilliant even though it was above the construction site, so the response of the host to my complaint was inadequate. This host has more apartments in BW development, this studio was in Queens Park, honest advise to avoid this building and insist the host describes in detail where will you end up staying once booking with them.

the host was nice and let me check in early. Also he gave me the option to upgrade but I insisted to take the exact apartment that I have reserved which was obviously the mistake. I thanks to the host for giving me the option to choose but I also think he should have told me that my choice was a bad one as he knows for sure his portfolio.

Έμεινε: Ιούλιος 2025

Everything is perfect!

Έμεινε: Ιούνιος 2025

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Everything was great. The apartments are beautiful and in a great location. City center. Every recommendation.

Έμεινε: Ιούνιος 2025

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Έμεινε: Ιούλιος 2025

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Έμεινε: Ιούλιος 2025