Opiniones del Scala Boutique-Hotel 4 estrellas

Dear Ms.sylvia da silva, Thank you for taking the time to share your detailed feedback. We're glad you enjoyed the location, decoration, spacious rooms, and the ability to smoke on the balcony, as well as the toiletries provided. However, we sincerely apologize for the issues you encountered during your stay. The absence of receptionists, especially during inclement weather, is unacceptable and far below our standards. We are addressing this issue urgently to ensure it doesn't happen again. We also apologize for the inconvenience caused by the forgotten towels and the non-functional phone. We're sorry that the breakfast experience did not meet your expectations and that the presentation made it difficult to access the food. Your comments about the overall service and lack of helpful resources like maps are invaluable, and we will take immediate steps to improve these areas. We deeply regret that we did not meet your expectations and that your stay was marred by these issues. Thank you for bringing them to our attention, and we hope you might consider giving us another chance to provide you with a better experience in the future. Best regards, Stefan Marius Front desk reception Scala Boutique Hotel

Dear Ms.sylvia da silva, Thank you for taking the time to share your detailed feedback. We're glad you enjoyed the location, decoration, spacious rooms, and the ability to smoke on the balcony, as well as the toiletries provided. Howe… Mostrar más

Dear Manuel, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our hotel's location, decoration, and the friendliness of our staff. Providing a pleasant and welcoming atmosphere for our guests is always our top priority, and we're thrilled that we could meet your expectations in this regard. We appreciate your kind words and hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Scala Boutique Team

Dear Manuel, Thank you for taking the time to share your experience with us. We're delighted to hear that you enjoyed our hotel's location, decoration, and the friendliness of our staff. Providing a pleasant and welcoming atmospher… Mostrar más

Dear Letividlop, Thank you so much for your positive feedback on breakfast, location and room spaciouness. Also, we apologize for any other incoveniences caused by the staff assistance. We will be waiting for you to come back for a more pleasant stay. Best wishes, Scala Boutique Hotel Team- Nicoleta Tifrea

Dear Letividlop, Thank you so much for your positive feedback on breakfast, location and room spaciouness. Also, we apologize for any other incoveniences caused by the staff assistance. We will be waiting for you to come back for a more pl… Mostrar más

Dear Sir, The bar it is located, next to our Reception , on the Grand Floor, we also serve Champagne for the New Year and also you have stayed with us and other customers. Regarding the other comments kindly be more specified , lack for...what exactly it was missing from our Services. We wish you a prosperous New Year and many good things to come to your way.

Dear Sir, The bar it is located, next to our Reception , on the Grand Floor, we also serve Champagne for the New Year and also you have stayed with us and other customers. Regarding the other comments kindly be more specified , lack for...… Mostrar más