Reviews of Pensiunea Marcello 2 stars
Strada Mosu, Nr. 5, 700390 Iaşi, Romania
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Reviewed: 10 May 2025 · Stayed in May 2025
Verified review-
Absolutely the worst experience I’ve ever had with a Booking reservation. Avoid this place at all costs. We called earlier the same day to ask if we could eat somewhere nearby and confirm our late arrival. The woman on the phone said we could eat in the city and arrive by 1:30 AM because another guest was also checking in then. Everything seemed fine. But when we arrived—after dinner and well before the agreed hour—the host told us she had CANCELLED our reservation because “we didn’t show up.” She even claimed not to know we were from Booking.com, despite the fact that I introduced myself during the call, and my phone number was clearly available in the booking details. We were left outside, at night, in the rain, without shelter or any clear explanation. She didn’t answer the phone until we called 5–7 times. Then she started the conversation with “I cancelled your booking”—no apology, no attempt to help, just a complete disregard for basic hospitality or decency. Even worse, on the second day (after we had no choice, because we made payment on booking without cancellation possibility l, the entrance chip didn’t work. We were locked out, waiting at the door for someone to exit, because the “24/24 reception” mentioned in the listing is clearly not real. This was beyond unfair—it was a disgrace. No communication, no respect, and no accountability. I would never recommend this place to anyone.
Reviewed: 7 September 2024 · Stayed in September 2024
Verified reviewReviewed: 13 March 2024 · Stayed in March 2024
Verified reviewReviewed: 17 July 2023 · Stayed in July 2023
Verified review- not far from the airport (approximately 10 minutes by car), and the mall (approximately 10 minutes on foot) - price
few little minuses: - the window couldn't be closed (the room was on the 1st floor), so a lot of mosquitoes came in) - there were no hooks in bathroom for towels
Reviewed: 7 July 2023 · Stayed in July 2023
Verified reviewQuiet zone, close to Iulius mall , 20 min walk to Pallas mall
Reviewed: 4 June 2023 · Stayed in June 2023
Verified reviewReviewed: 10 May 2023 · Stayed in May 2023
Verified reviewReviewed: 1 April 2023 · Stayed in March 2023
Verified reviewReviewed: 17 March 2023 · Stayed in March 2023
Verified reviewReviewed: 12 March 2023 · Stayed in March 2023
Verified reviewReviewed: 2 March 2023 · Stayed in March 2023
Verified reviewClean rooms, great wifi, very kind reception.
The noise, I could hear everyone talking in front of the building at the corridors, at the other rooms, definitely not the most comfortable experience
Reviewed: 2 February 2023 · Stayed in February 2023
Verified reviewReviewed: 5 December 2022 · Stayed in December 2022
Verified reviewEverything nice, simple, decent.
Reviewed: 9 November 2022 · Stayed in November 2022
Verified reviewReviewed: 31 October 2022 · Stayed in October 2022
Verified reviewReviewed: 14 October 2022 · Stayed in August 2022
Verified reviewReviewed: 5 October 2022 · Stayed in July 2022
Verified reviewExcellent value for money. Clean and pleasant hotel in a nice neighborhood near Iulius Mall. The staff is very nice and helpful and you will feel at home.
Everything was ok.
Reviewed: 22 September 2022 · Stayed in July 2022
Verified reviewStaff was very hospitable.
A lot of noise outside, a lot of dogs were barking.
Reviewed: 22 September 2022 · Stayed in September 2022
Verified review