Reviews of Hampton by Hilton Cluj-Napoca 3 stars
B-dul 21 Decembrie 1989 nr. 67, 400124 Cluj-Napoca, Romania
#12 of 77 hotels in Cluj-Napoca
Guests' ChoiceReview score
Based on 537 hotel reviews
9.3Score breakdown
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Cleanliness
9.5
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Comfort
9.5
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Location
9.3
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Facilities
9.2
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Staff
9.7
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Value for money
8.9
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Free WiFi
9.4
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Reviewed: 30 August 2025
Bogdan
Romania27 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Maria and Alexandra were very helpful and friendly. They were very supportive in finding a room for early check-in.
Stayed in August 2025
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Reviewed: 23 August 2025
Emilia
Romania16 reviews2 helpful votes9.0“Perfect pampering - we should stay more next time!”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
A small "mid" impression is that the sliding doors to the bathrooms leave a small gap or, in the larger rooms (we experienced this two years ago) they have wall-to-wall wall (sanded) glass walls, so less privacy. As a small family we acomodated this without a fuss. For people travelling for work and sharing rooms... it could go weird.
Great staff, a nice, quiet room, heavenly comfortable beds (including the extendable couch for our son), care for sustainability (filtered water fountains on the halls, for drinking, or for the coffee maker / tea boiler, agreement on what to change sheets and towels, refillable bottles with soaps and similar, etc.). Also solutions for ungodly hours breakfast (a small station with coffee machine and a limited but very handy breakfast selection) and complimentary sandwiches for early travellers. Smooth communication with the Reception. We really felt pampered and for sure we will come back!
Stayed in August 2025
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Reviewed: 23 August 2025
Yunji
South Korea2 reviews1 helpful vote10Exceptional- • Leisure trip
- • Solo traveller
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nothinggg
Really clean. Staffs are kind and I felt really comfortable all the time. I highly recommend here.
Stayed in August 2025
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Reviewed: 23 August 2025
Viviane
Luxembourg47 reviews3 helpful votes8.0Very good- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
Nothing
The rooms are large and comfortable. Nice breakfast.
Stayed in August 2025
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Reviewed: 22 August 2025
Octavian
Romania1 review10“Great place!”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 4 nights
- • Submitted via mobile
friendly staff, cleanliness, very good and varied breakfast
Stayed in August 2025
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Reviewed: 20 August 2025
Beniamin
Romania33 reviews3 helpful votes10“a good place to spend your time in Cluj”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
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Very nice hotel, close to the downtown, great bed, good breakfast.
Stayed in August 2025
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Reviewed: 16 August 2025
Claudia
Romania11 reviews2 helpful votes9.0“Great hotel, great location.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 4 nights
Friendly and helpful staff. Complimentary Brita water dispenser. Good breakfast, plenty of options. It was nice that they had outside seating as well.
Stayed in August 2025
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Reviewed: 13 August 2025
Declan
Ireland19 reviews2 helpful votes10Exceptional- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing
This hotel was very comfortable and accessible to the city with parking
Stayed in July 2025
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Reviewed: 6 August 2025
Rodica
Romania53 reviews3 helpful votes10“E un hotel perfect pentru calatorii de business!”- • Business trip
- • Solo traveller
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
E nevoie de un restaurant cu meniu a la carte!!!
Serviciu perfect! Locatie perfecta!
Stayed in July 2025
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Reviewed: 4 August 2025
Aleksandra
Poland38 reviews4 helpful votes8.0“Good quality at the heart of the city”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
There was a strange smell in the room that didn't go away even when we turned the A/C on. The breakfast was ok but the food that was supposed to be served hot (scrambled eggs or bacon) was luke warm at best
Private carpark, very good location, nice staff
Stayed in August 2025
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Reviewed: 4 August 2025
Dr
Canada1 review9.0“Exceeded my expectations”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 3 nights
- • Submitted via mobile
The ladies from reception were very helpful:Alexandra, Ionela and Maria( I am not sure if I remember the names correctly)
Stayed in July 2025
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Reviewed: 3 August 2025
Donald
Nigeria2 reviews9.0“I enjoined my stay, it was quite satisfactory.”- • Business trip
- • Solo traveller
- • Queen Room - Non-Smoking
- • Stayed 2 nights
It is not so close to the city centre if you intend to travel for tourism.
Staff were nice, appealing, good hospitality and were very helpful particularly Maria and Lionela. On cleanliness, I'll rate the hotel superbly in a serene environment which is well suited for work trips.
Stayed in July 2025
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Reviewed: 1 August 2025
Christian
Romania52 reviews7 helpful votes10“The go-to place when back in Cluj.”- • Business trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Nothing really.
The interaction with the staff (availability, kindness, genuine care) went above and beyond expectations. The hotel in itself is great (cleanliness, comfort, positioning, breakfast), but it's the personal experience of how you were treated that will remain memorable on the long term. Many thanks!
Stayed in July 2025
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Reviewed: 15 July 2025
Marcel
Austria34 reviews2 helpful votes9.0“Great experience”- • Leisure trip
- • People with friends
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Nice design, clean and comfortable rooms, helpful and friendly staff (Wanda, Ionela).
Stayed in July 2025
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Reviewed: 15 July 2025
Inna
Ukraine53 reviews36 helpful votes10“Very nice hotel”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Not a standard socket in the bathroom.
Very pleasant and nice personal and hospitality. Good parking. Tasty breakfast. Good beds and pillows. Clean and nice hotel overall.
Stayed in July 2025
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Reviewed: 14 July 2025
Yegor
Ukraine33 reviews5 helpful votes9.0“One day stay.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Parking available but only for additional payments. In the room was available only one set of towels.
Good and friendly staff. Very nice location, around 10 min walking to city centre. The room is big and clean. Good breakfast.
Stayed in July 2025
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Reviewed: 13 July 2025
Cristina
Romania8 reviews3 helpful votes10“Great stay, will come again.”- • Leisure trip
- • Family with young children
- • Queen Room - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
The parking
The People
Stayed in June 2025
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Reviewed: 12 July 2025
Sarah
United Kingdom13 reviews4 helpful votes8.0Very good- • Business trip
- • Solo traveller
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Lovely, spacious room. Staff were incredibly helpful and proactive. Made use of the gym facilities whilst there too.
Stayed in July 2025
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Reviewed: 6 July 2025
Maria
Israel2 reviews1 helpful vote10Exceptional- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Clean and comfortable. Very helpful staff. Big LG Tv! Wonderful city view. Close to city center.
Stayed in July 2025
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Reviewed: 5 July 2025
Consuela
Romania8 reviews8.0“The stay was ok, especially given the location.”- • Leisure trip
- • Family with young children
- • Queen Room with Sofa Bed - Non-Smoking
- • Stayed 1 night
- • Submitted via mobile
Expensive parking, noisy
Breakfast and location
Stayed in June 2025
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Reviewed: 3 July 2025
Philip
Denmark62 reviews4 helpful votes9.0“Excellent… been there numerous times, and will be back”- • Leisure trip
- • Couple
- • Queen Accessible Room NS
- • Stayed 3 nights
We faced some difficult personal issues and the staff was extremely friendly, patient and helpful… much more than expected (generally speaking)
Stayed in June 2025
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Reviewed: 14 June 2025
Tevfik
Turkey6 reviews9.0“Even though the cons the mentioned above, this is hotel is rated by us as 9 out of 10. Staf was quite helpful.”- • Business trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
- • Submitted via mobile
Given the Hilton brand’s global reputation, at the very least, a complimentary bottle of water in the room is a basic expectation. Citing “sustainability” and the “reduce plastic” movement as a reason for not providing this comes across more as a cost-cutting measure than a genuine environmental effort—especially for guests unfamiliar with the local tap water quality. In many countries, aging infrastructure still includes asbestos-lined pipes, raising legitimate concerns about water safety. Moreover, the hygiene of communal water dispensers is questionable. There is no clear indication that the filters are regularly replaced or the units are properly maintained. It’s also unsettling to consider that a previous guest, potentially ill, may have pressed their personal bottle against the nozzle. Additionally, placing the dispenser just outside guestroom doors is not ideal. The noise and constant chatter from others refilling their bottles right outside can be intrusive and disrupt the comfort and privacy one expects in a Hilton hotel.
They accepted keeping luggages before check-in and after check-out, breakfast had good variety, staff was helpful, room was clean
Stayed in May 2025
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Reviewed: 10 June 2025
Mircea
Romania32 reviews6 helpful votes10“.”- • Leisure trip
- • Couple
- • Queen Room - Non-Smoking
- • Stayed 2 nights
.
.
Stayed in June 2025
-
Reviewed: 8 June 2025
Hasini
Sri Lanka8 reviews10Exceptional- • Leisure trip
- • Solo traveller
- • Queen Accessible Room NS
- • Stayed 1 night
- • Submitted via mobile
Staff was excellent! Hats off to Maria for being such a wonderful host!
Stayed in June 2025
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