The elevators, the parking!

Theview

Stayed in August 2025

Not the hotel's fault: alot of stone steps to climb to return to the hotel, as it is the highest one up the hill. Waiting endlessly for inadequate number of elevators

The view, the outdoor swimming pool, the breakfast buffet, the QUIET

Stayed in August 2025

Spa was dirty

Location rooms

Stayed in July 2025

the elevators took forever especially when going from 9 to-1 for breakfast

everything you expect from a decent hotel Great views

Stayed in May 2025

1. Breakfast related - the bread could be better quality for sure 2. No extra blankets by default in the room 3. Pillow quality can be improved (they are too soft even for my taste) and they are only 2 (maybe add a second set of pillows for the ones that like larger or tougher ones) 4. Food quality at the Classic restaurant can be improved for sure and maybe add some new dishes (more diverse)

Good quiality breakfast for the money... overall good quality vs. paid amount

Stayed in May 2025

it was a bit cold in the rooms

ok breakfast,

Stayed in May 2025

The route, not enaugh parking

The staff, breakfast / dinner, spa

Stayed in May 2025

We had a wonderful stay at Hotel Bacolux Diana, but what really made the difference was the professionalism and kindness of the staff. ➡️ At the restaurant, Geta and Roxana offered impeccable service – attentive, fast, always smiling and very caring. They made us feel like special guests! ➡️ At the reception, Albert and Cosmin were extremely kind and well prepared. Hassle-free check-in and check-out, everything clearly explained, always available to help us with anything. The rooms are clean and comfortable, the spa area very pleasant, but the staff is the soul of the place. Thank you for your hospitality! We will definitely come back!

Stayed in February 2025

The bed and pillow were not comfortable.

The breakfast, the landscape, spa facilities, staff availability

Stayed in February 2025

Parking is too small for the hotel, but you can find a nearby spot where to park; the pool is really crowded and water is just warm, not thermal. Sometimes very busy in the restaurant.

Great location and view, nice staff, good breakfast and dinner.

Stayed in January 2025

The elevators need urgently a better software (in order to manage the requests). The water temeprature should be warmer, espscially in the outside pool.

Location, Breakfast, Diner was very good. SPA facilities were OK.

Stayed in January 2025

Apa mai calda in piscina

Excelent

Stayed in November 2024

The fact that the heater was not workin properly..

Facilities, breakfast and dinner..

Stayed in November 2024

Could be more options at restaurants for celiac people

Room was great, location is great, staff was great

Stayed in October 2024

The hotel was full, really full. The elevators were not able to serve the solicitations in a good time. Sometimes we had to wait 15 minutes or more for an elevator. The black point of the resort was the inside pool. Too small for so many people. But, some people that accessed it (unfortunately too many) was badly educated: they drank wine into the pool, they spat and squeezed their noses in the pool water. and these aspects were disgusting. Moreover, the pool was overcrowd. This aspect requires deep improvement.

The restaurant was perfect. We served breakfast and dinner and we have a deep respect for the staff that offered us very good meals in very good conditions. The food was well prepared and various. The attitude of the staff was full of attention for us. We want to thank them once again for their service. The staff in the reception office was kind and helpful. It was a pleasure to dialogue with them. They were able to answer all our questions and we really appreciated their attitude. The cleaning staff on the floor was very efficient and kind. Manu thanks to them. The team was very hardworking and efficient. The location is wonderful. We mean there is no other hotel in BH beneficiating of a better location.

Stayed in September 2024

The noisy people who get up early in the morning and decide it is a good thing to talk loudly on the hallway in front of other people's door for 20 minutes

The staff, the spa, the food and the view

Stayed in August 2024

varied breakfast, fresh, tasty products, no matter how gluttonous you are, you won't leave the table hungry

Stayed in August 2024

The elevators should be really changed. We spent in one day 20 min waiting for one of them . It was not a problem because we were just in holiday but I am trying to imagine about the persons i treatment..

The room was excellent, the cleanliness as expected. The staff is very friendly and eager to give advises . The pool is large enough to swim and (OK this is not related directly to the hotel) it was plenty of sunshine!

Stayed in August 2024

Restaurant , chips cold abd old. Value for money 👎

Nice view and location

Stayed in August 2024

Elevators need's fixing

Food was amazing, staff very friendly, good location, clean rooms.

Stayed in August 2024

nothing really

The 2nd Time at Bacolux and everything was fine. We were in may so it was less crowded in the area, and also at the hotel, so we could enjoy the swimming pool and the indoor spa area

Stayed in May 2024

This review has been hidden because it doesn't meet our guidelines.

The elevators are a pain for everyone, it takes forever to be able to use any of them and once you do manage to find one it stops at almost every floor...

The hotel has all the necessary conditions for an excellent holiday, spacious clean rooms, great food, swimming pools both inside and outdoors, spa and a fantastic view especially from the 9th floor.

Stayed in July 2024

Minor criticisms: The picturesque location means you have to walk a lot, and I mean A LOT when you go into town. In the heat, it was almost too much for us and we saw a lot of people struggling. Second and more importantly: there are NO Pool umbrellas, so the outdoors pool is basically unusable for a few hours every afternoon. We found that strange. So because of these two Points I don't know if we would come back even though we really love everything else about the hotel. Oh, and someone should tell the folks from the hotel "Sara's Sons" to turn the volume of their Pool music down!

The hotel itself was perfect for the price. Breakfast was excellent, the staff friendly and helpful. The rooms are a good size, and all have balconies either with a spectacular view of the mountains or of the town. The pool and spa area was very nice! The location is very picturesque. The guy serving drinks in the little pool bar was extremely friendly!

Stayed in July 2024