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Reviews of Crystal Palace Hotel 4 stars

Cpt.Av.Alex Serbanescu 18-20, Sector 1, 014292 Bucharest, Romania

#28 of 241 hotels in Bucharest

Guests' Choice

Review score

Based on 755 hotel reviews

9.1

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.2

  • Location

    9.1

  • Facilities

    8.9

  • Staff

    9.5

  • Value for money

    8.8

  • Free WiFi

    9.0

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Showing 1 – 25

  • Reviewed: 4 September 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    -

    Staff is very friendly. Rooms are clean. Breakfast really good.

    Stayed in August 2025

  • Reviewed: 31 August 2025

    10
    Exceptional
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The amabillity of the staff was great.

    Stayed in August 2025

  • Reviewed: 28 August 2025

    10
    Wonderful. Cosy and charming people
    • Business trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    They are charmingly welcoming and the room was spacious and very clean. The front desk young man was particularly helpful with everything I asked.

    Stayed in August 2025

  • Reviewed: 24 August 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted via mobile

    One of the best hotels I stayed at

    Stayed in July 2025

  • Reviewed: 21 August 2025

    9.0
    Grand :)
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    N.a.

    Clean spacious room, welcoming & helpful staff, great location for public transport to airport.

    Stayed in August 2025

  • Reviewed: 3 August 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect 🧡

    Stayed in July 2025

  • Reviewed: 24 July 2025

    8.0
    Very good
    • Solo traveller
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    the staff is exceptional, so is the breakfast and the restaurant

    Stayed in July 2025

  • Reviewed: 26 June 2025

    10
    Exceptional
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Wonderful stay – exceeded expectations! I had an amazing experience at this hotel. The staff was incredibly friendly and helpful, the room was spotless and comfortable, and the location was perfect – close to everything but still quiet and relaxing. Breakfast was delicious, with plenty of fresh options. I truly felt welcomed and taken care of. Highly recommended – I would definitely come back!

    Stayed in May 2025

  • Reviewed: 16 June 2025

    9.0
    We had a wonderful stay at this hotel! The location is fantastic – close to main attractions yet peaceful and perfect fo
    • Business trip
    • People with friends
    • Standard Queen Room
    • Stayed 2 nights
    • Submitted via mobile

    We would have loved to have more information about the acces to the sauna.

    Very good location, the breakfast!

    Stayed in June 2025

  • Reviewed: 10 June 2025

    10
    "Amazing Service and a Surprise Upgrade – Felt Like a 5-Star Experience!"
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night

    A very pleasant stay. The staff was super kind and guide us to our room. After entering the room we was surprised by free room upgrade and free bottle of wine. If feels like 5 star hotel. Just amazing service!

    Stayed in June 2025

  • Reviewed: 29 May 2025

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast not so good. Too simple for 2025

    The position, The quiet AnD The staff

    Stayed in May 2025

  • Reviewed: 28 May 2025

    9.0
    Superb
    • Business trip
    • Family with young children
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    A little bit of lack of coordination Some things (drinks, snacks...) could be credited to the room and others couldn't. Which led to us being chased by the staff to pay for some drinks one of the days, even though we had been told by reception only 30 minutes before that these could be credited to the room.

    The hotel (room, lobby, breakfast room...) was clean and the rooms were a very good size and comfy. The staff were kind. The location was good for us as we were traveling for business. The area is calm, and had quite a few very nice restaurants, a very good mall close by, etc.

    Stayed in May 2025

  • Reviewed: 18 May 2025

    10
    Excellent Hotel highly recommended
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Everything was excellent.

    We loved this hotel. We were upgraded to an executive suite which was fantastic. Very spacious with a great view of the town. The breakfast was excellent. All staff were very helpful and friendly. We will stay here again in the future. Highly recommended.

    Stayed in May 2025

  • Reviewed: 24 April 2025

    10
    Exceptional
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    First of all, thank you for upgrade to Junior Suite for free. Breakfast delicious! My and my son we were satisfied with your hospitality.

    Stayed in April 2025

  • Reviewed: 15 April 2025

    10
    Exceptional
    • Business trip
    • Family with young children
    • Executive Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Everything about this hotel always was absolutely fine 🙂,I stop here every time around 5 years, I never changed the location , I will said ,I'm filing like my home, stuff amazing, food it's very good, clean, facilities. Thank you 😊

    Stayed in April 2025

  • Reviewed: 14 April 2025

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    It's far from the center (but close to the airport). Soundproof from the street was not very good. The restaurant was a bit overpriced in my opinion (had a dinner).

    A bathtub in the room, wine as a welcome gift (I forgot it in the room!:( ), free promotion to the bigger room with a separate bedroom. Staff was amazing, fixed everything quickly. Good for the short business stay since it's near the airport.

    Stayed in March 2025

  • Reviewed: 8 April 2025

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Queen Room
    • Stayed 1 night

    Great service, the hotel is a little dated but still clean and comfortable.

    Stayed in April 2025

  • Reviewed: 30 March 2025

    10
    Exceptional
    • Business trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    Now is my favorite Hotel in Bucharest.

    Stayed in March 2025

  • Reviewed: 26 March 2025

    8.0
    Good quality for the price
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 1 night
    • Submitted via mobile

    There is a free EV charging station.

    Stayed in March 2025

  • Reviewed: 25 March 2025

    8.0
    Very good
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 1 night

    Everything went well. I arrived, the room was ready, I got a dinner in the restaurant (the waiter was extremely helpful), I slept well, and left without a glitch.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    8.0
    It's a very sweet place and it's not expensive.
    • Business trip
    • Group
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The facility and the breakfast could be better.

    The staff are very friendly and helpful. The location is good, you can walk to some good restaurant and it's near to the airport.

    Stayed in March 2025

  • Reviewed: 22 March 2025

    8.0
    No objections for one night
    • Business trip
    • Solo traveller
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The heater in the room didn't really work so it got a bit cold, also I had a cute bathtub but no plug, so I was a bit sad. But nothing serious

    Nice big room and bathroom, staff was very friendly, nice selection for breakfast.

    Stayed in March 2025

  • Reviewed: 18 March 2025

    8.0
    Good hotel for work travel. Especially for things to do in the northern part of the city.
    • Business trip
    • Group
    • Standard Queen Room
    • Stayed 3 nights

    The shower is elevated (probably to account for the sanitary installation) which meant the shower head couldn't be above my head (I'm normal sized) for showering, but it was still fine. The ventilation system in the bathroom wasn't that effective. Maybe it's linked to the AC which I didn't need. The view from the window into a backyard with smoking people and some not to good looking buildings was also not that nice. Although the hotel is in the city it can still be quite time-consuming to go to the city centre. The bus, which was supposed to take 25 min, in the end travelled 85 minutes due to traffic. It seems that a tram line is being built in front of the hotel, which means it could get better once the tram line opens.

    The welcome was really nice and warm. The hotel has a rather modern look in comparison to other hotels in the city. My room was spacious and adequately equipped with everything I needed. It had a nice bed and a large TV with plenty of channels. The breakfast was really good and there was plenty of choice (including some local specialties). The staff was always attentive and served coffee, tee or juices. There a few bus stops nearby, which makes moving around from the hotel quite easy (although it can be time-consuming: see below).

    Stayed in March 2025

  • Reviewed: 16 March 2025

    10
    like 5 stars Hotel, free parking with very good breakfast
    • Leisure trip
    • Couple
    • Standard Queen Room
    • Stayed 3 nights
    • Submitted via mobile

    a very good Hotel, a lot of free parking, the staff try to do the best for you with smile , a very good breakfast they upgrade us to a big quiet room with a wine bottle

    Stayed in March 2025

Showing 1 – 25

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