“The reception was super helpful and accommodating.The room was clean. Location was really near city center and central station.Breakfast buffet was ok. Highly recommended for the rate,location wise and the helpful staff.👍”
“This hotel is modern rooms are clean , well serviced and shower was best I have experienced in a hotel for a long time....short 15min walk to main HBF station and CBD... breakfast was exceptional so many options...the coffee machine down stairs is open 24/7 so you can get a real coffee or any other drinks anytime...much better than a kettle in the room with instant coffee.... Paul on the front desk was amazing. He sorted out a problem with the booking that I had been trying to resolve via email with booking.com since April this year, instantly. He was kind understanding ,friendly and fluent in English. ..Paul deserves a promotion and a raise so he can travel and go to Australia 🦘🦘🦘...”
“Nothing, as I was unable to stay here because our room and the only other room were both 30 degrees celcius, so we left two hours after our arrival. They do NOT have a functioning air-condition, despite advertising that.The receptionist said that I should contact the manager to ask for my money back which I did, since I had to pay for another hotel. I wrote to the manager immediately that evening. He did not respond until I contacted Booking.com and even then he did not say anything. After two weeks of repeatedly reminding him that I was waiting for a response, and Booking.com contacted him yet again, he offered free cocktails and breakfast next time I stay there which would be never. I don’t even live in Germany. This is simply not a serious establishment. Basically, they stole our money under false pretenses. Avoid it at all cost!”
“Very friendly staff at reception but i particular excellent bar service. The ladies are managing the guest in a very proper way and are always looking after the guests.”
“Lovely hotel. They have added an addition door for soundproofing which was very much appreciated.
The room was modern and clean, with everything we needed.”
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