Our room had a bad smell and it take the hotel over 1 day to fix it was a terrible night off sewer smell

Nice place, good location

Stayed in July 2025

I would like a bit more variety in the gluten free food for celiacs, choosing from the GF items of the menu ( instead of only chicken, pork steak to avoid cross contamination). A better description of the room at the booking: knowing the suite configuration aheadI could have fit all the family in one suite .You could add a map of the suits, on top of the pictures in the description

there was a lot of space, minimal queue at breakfast, good food, free water (love it). Vanessa at the restaurant was always ready to help with the gluten diet of the celiac person. The biggest swimming pool had an easy access for grandparents. the 24hr swimming pools opening hours with the staff passing by with towels and juice (very appreciated)

Stayed in August 2025

Restaurant near the pool is closed for dinner and it closes really early at 18h00

Location

Stayed in August 2025

STAFF COMPOSED OF IMIGRANTS NOT KNOWING PORTUGUESE LANGUAGE AND NOT ADEQUATELY TRAINED

LOCATION

Stayed in August 2025

Quality of the Pool bar/restaurant did not match the level of the environment. Our booking did not include breakfast or dinner. Charging these expenses to the room was slightly cumbersome.

Direct access to the beach and nature. Sizeable and well equipped rooms. Very comfortable bed. Multiple swimming pools, with ample room to enjoy the water. Well maintained environment, instantly creating a holiday feeling. Very good breakfast.

Stayed in July 2025

Lots of little issues I think due to recent renovations such as fire alarm at 4am.

The staff were very friendly, especially the duty manager who was excellent.

Stayed in July 2025

The food was expensive to eat in the restaurants.

Staff were 10/10, couldn’t have been more helpful and friendly. Everything was really clean and well turned out, everything had been thought of. Poole were lovely and it had a really nice vibe.

Stayed in June 2025

We did not enjoy our stay as much as other places because the rooms were not cleaned thoroughly. Poor bathroom facilities, nothing was really going on in the hotel - a quite boring place. Food was not that good; poor breakfast.

It's location. It is close to the beach. Finding a parking space was not very challenging.

Stayed in July 2025

The check in and check out takes 30 minutes each, I don't know why. The staff does not speak English very well and it makes things pretty complicated, they generally do not understand your orders at the bars and restaurants. We bought a resort view rom, however we found out that the rooms was facing a public road, not the resort. Even though we asked the reception to change our room to a resort view room, they did not help us and insisted that the room was facing the resort, weird. We were given a handicapped access room with a handicapped access toilet. Don't get me wrong, it is great that the hotel has rooms for handicapped people, however since we did not need it, it was pretty strange for us to stay at that room. The breakfast was very poor, like a 2 start hotel breakfast. The place of the restaurant is like a cafeteria with a lot of echoing which makes it very uncomfortable to have your breakfast. You also are not allowed to take out your cup of coffee outside of the breakfast "cafeteria" to enjoy it somewhere else. The staff forces you to hand your cup at the exit. We somehow took out our cups and found a calm place at the lounge. Suddenly one of the staff came and forced us to hand our cups 3 times as if we are at school cafe or something. Isn't it supposed to be a relaxing place that we can enjoy our drinks at any available place at resorts? Overall our experience at this hotel was disappointing. The room descriptions are misleading and wrong. The hotel management does not help you fix the problems. I have stayed at Westin hotels before. I ensure you that this hotel does not reflect the Westin style. I will definitely will not stay at this hotel again.

The location of the facility is just amazing. Even though it doesn't have its own beach, it is pretty close to it, like 5 minutes of walking. It was disappointing that the hotel does not provide sun beds or umbrellas at the beach.

Stayed in August 2025

Service was very very bad

Beautiful pool and good access to public beach

Stayed in August 2025

Only thing that i didn’t appreciate is that the tips were added to the bill. I understand the reasons but at least tell the clients. But that’s really a small thing! Other than that everything else was amazing

Everything was amazing!

Stayed in June 2025

The service over all was poor. Apart from 2 members of staff who were helpful, the rest didn’t seem to have a clue.

The decor , pools & lush trees

Stayed in August 2025

The quality of service is among the worst I have experienced in a 5-star hotel. It was clear that the hotel is new and has not allowed enough time to properly train its staff — or even to recruit qualified staff from the region. Many employees had no idea about basic service procedures; the lack of experience was obvious, and at times there was even a sense of laziness. There was no staff at the pool (neither for towels nor for lifeguard duties). Perhaps the worst was the service at the pool restaurant: the staff were inexperienced, we had to repeat our orders to three different people, and when the food finally arrived, it was both late and incorrect.

We had already stayed at the former NAU Salgados Hotel, and the renovations in the lobby and bar are indeed very nice. However, that’s pretty much the only improvement we noticed. On the contrary, we actually observed a certain level of deterioration in other aspects.

Stayed in August 2025

Service levels not up to scratch. Restaurant options limited with only buffet options for dinner and breakfast. Not up to usually Westin standard and certainly not 5* No beach facilities

Property was spacious, clean and well equipped.

Stayed in August 2025

No way value for money. It said beachfront but the beach was almost a mile away. The bedrooms were unacceptably small

Nothing much

Stayed in July 2025

Our shower was going from hot to cold constantly. No middle ground. Breakfast was terrible! None of the staff listen or speak English, very slow. Ourselves and 4 other families were complaining about how long they waited for their coffees 45 min! And they brought the wrong ones. Omelettes for ordered. We became scared to order things. Buffet was cold and stale. Fire alarm went off for 40 min at 4:45am. Terrible! Spa is not included. I had a deep tissue massage and it was very soft … €145, not worth it. This hotel has potential. We paid £1780 for 4 nights.

We liked the beach , the variety of swimming pools. The gym. Spacious room. Some of the staff very friendly.

Stayed in July 2025

Under staffed and some a bit clueless Room poorly designed - tiny bathroom - huge lounge, no hooks for towels or dressing gowns Mirrors poorly placed - empty balcony needed loungers or more furniture Finally fire alarm went off at 5am - no one around, whole block eventually trooped out and wandered around - no attempt at any roll call it explanation so we all wandered back - good job there wasn’t a fire!

Location - close to beach Nice pool area and no shortage of sunbeds

Stayed in July 2025

Food options for vegetarian were limited. Uber eats to rescue.

Stayed in July 2025

I cannot consider it 5* hotel, we had to take the luggage ourselves, I had to ask them to show me the facilities, the breakfast was not crazy, there are still lot of things to improve to be considered 5* all related to the service

The location is stunning

Stayed in July 2025

The room and bathroom was small for such a large space. The living room and sitting area as well as the deck were fabulous.

The property was beautiful. Clean and very well maintained.

Stayed in June 2025

Not enough high chairs in restaurant for breakfast.

The beds were huge. Lovely shower. Really modern, luxurious accomodation. Very spacious. Fabulous pool areas. Amazing breakfast with so much choice.

Stayed in June 2025

Apart from breakfast, the food was a bit hit and miss.

Breakfast was lovely. Rooms fantastic. Staff were friendly, polite and very helpful. We were made to feel very welcome and I would certainly come back.

Stayed in May 2025

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Stayed in July 2025

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Stayed in August 2025