Reviews of Villa Gardenia - sea view, wifi, games room

Dear Lorraine, it is with great regret that I read your review, as it does not correspond at all to the truth. You and your family, from the time you entered Villa Gardenia until you left, only said in writing, good things about the house. It was only when city council work began that you felt dissatisfied with the noise. Saying you had cockroaches in your dressing area is obviously not true. In Portugal, city councils have their own agenda and do not communicate their agenda to citizens. If that happens in your country, it's really wonderful, but unfortunately in Portugal it's not like that. We have no way of knowing the City Council agenda. I'll explain everything one more time, because it looks like you still can't understand. Cool Villas, like any other agency, is 100% responsible for everything that happens inside its properties, what happens outside is not our responsibility. However, and because we always want to provide the best service to our guests, we offer the possibility of moving to another house with other characteristics. We sent the photos and descriptions and Lorraine after evaluating the house decided to accept and move to the new property. Cool Villas provided you with a free transfer to the new house and offered a compensation from the goodness of our hearts, in the amount of €400. And it was this act of goodwill on our part that triggered what happened next. From the moment we offered to compensate you monetarily, without being obliged to do so, your demands for money began escalated, followed by complaints and then the saga of the cockroaches. As soon as you arrived at the new house you wrote that there was an ant infestation. I apologize but Lorraine, you must have never seen an ant infestation, because what you saw and sent by video was a simple ant trail, which I informed you then and again now, it is absolutely normal for them to exist in gardens with grass. Then you sent a video saying that the pool was all dirty. This video shows perfectly that the only thing that exists is dust on the surface of the water because it was a windy day and that is normal. By the way, later and in writing, you ended up accepting that this was true. Up until this point, all of your complaints had been documented with photos and videos. But then, it was only in writing, the visual proofs ended. In view of your messages, we had the feeling that there were dozens of cockroaches, however, there was never any photo or video of them and on the several times that housekeeping went to the property and asked to see the dead cockroaches to try to understand, what kind of cockroaches they were, there was never a trace of them, you just said there were many, but we never saw any. From the moment we talked about compensation, your speech changed and your demands for substantial compensation began at an accelerated pace, even threatening that if you didn't get your compensation, you would go to the media and mouth trash our agency. Of course, all this is in writing because we never make accusations without proof, it would be unethical and unprofessional of us. One thing I have to admit, you ended up keeping your promise, as you didn't get what you wanted, you decided to do this evaluation. I hope you feel good about it, you kept your word. In any case, I wish you and your family all the best and much happiness.

Dear Lorraine, it is with great regret that I read your review, as it does not correspond at all to the truth. You and your family, from the time you entered Villa Gardenia until you left, only said in writing, good things about the house. … Show more