The main annoyance point for me was the breakfast that is not at the level of the hotel. Food is generally good but not really at Sheraton level when I compare with other similar resorts. Also, was always a little bit too crowded and confusing despite the effort of the staff.

Very nice and calm hotel in Cascais. Super nice outside pool. Great parking. Very polite staff. Good and big rooms.

Stayed in August 2025

The bar of the swimming pool, very expensive and low level. The service wasn’t good

The hotel in general is excellent, the breakfast and the bed

Stayed in August 2025

Minor detail: there was no mirror in the room.

Clean and friendly personnel.

Stayed in June 2025

I was disappointed by the late 4 PM check-in, which felt excessive compared to the standard 2 PM at most hotels—especially for a five-star property. It seemed the hotel was understaffed, as there were no bellboys to assist with luggage during check-out, which was unexpected for this level of hospitality. While the setting and some staff were outstanding, improvements in reception and housekeeping efficiency would elevate the experience to match the resort’s potential.

The resort itself is stunning—lush, green, and beautifully maintained. Parking was easy and free, which was a big plus. The breakfast staff were exceptional, offering warm and attentive service that made mornings delightful.

Stayed in May 2025

- the spa is a scam especially the resort fee ( check it out first) - restaurant is awful

Super nice staff and very nice outside and location Everyone is super helpful

Stayed in December 2024

Staff and location.

Staff in this hotel is really absolutely amazing. All of them really. Very polite and friendly. Out of the ordinary and very pleasant.

Stayed in November 2024

The staff was brilliant special Simone from the pool bar and Alice from supervisor they made all the diferenca un your stays

Stayed in August 2024

We found the price of the buffet breakfast to be pricey. There is nothing close by so options are limited for meals.

The staff at the Sheraton Cascais were incredibly lovely and considerate. They made our stay with our 6 month daughter easy to navigate and comfortable.

Stayed in August 2024

The original room that was offered did not present the views that were represented in the photographs. Staff very quickly rectified the problem, offering us an alternative. The pool was windy and therefore cool

Very helpful staff. Quality hotel with comfortable large rooms.

Stayed in August 2024

The only bug is the WiFi will always automatically stops? You always have to reconnect again.

Location is perfect, the hotel holds a big property and staff are all nice and friendly.

Stayed in July 2024

To much extra payment for everything. Nothing was included. The breakfast could have been more exotic and diverse

The location, the Spa

Stayed in July 2024

Restaurant is very disorganized, the staff is trying but need leadership and training or maybe the management need training : like train the trainer.......

Spacious and confortable room.

Stayed in May 2024

Loved everything .

Friendly and very helpful staff. Travelled with my elderly Mum ( 92) so hotel were very attentive to any of her needs. Provided us with a wheelchair for my Mum during our stay. It made it easier for her to get to pool area .

Stayed in June 2024

Only blemish was reception not returning missed calls. Understand that they might be occupied at the first time of calling but to call every 45 minutes (total of 3 times) and not get any response was a downside.

24hr Gym Spacious rooms and showers Friendly reception/ other members of staff

Stayed in June 2024

Didn’t have anything to offer other than swimming pool and small gym. No little shop . Food wasn’t particularly flavoursome

The bedrooms are very comfortable and the staff friendly and helpful. Particularly Ricardo, Margarida, Isabel, Bal & Felipe

Stayed in June 2024

The change of beds in recent years. It used to be an absolute joy to sleep in the ‘Sheraton sweet sleeper’ beds and now it’s just an ordinary bed.

Everything!!

Stayed in May 2024

Food

Everything but the food though breakfast is great. Food is a rip off and not good Enough.

Stayed in May 2024

Location - too far from city centre. Amenities in unit - washer/dryer didn't work, no kitchen supplies. Cleaning ok while there, clean on check in. Room service and restaurants very expensive.

Property is beautiful. Space and layout of unit great. Staff amazing. Shuttle service to city centre. Hotel amenities.

Stayed in May 2024

kitchen was very poorly equipped. We stayed for 3 three weeks and ended up purchasing basic kitchen equipment as it was not provided.

great pool, spacious accommodation

Stayed in April 2024

Great breakfast, nice park around the hotel

Stayed in March 2024

Nothing

Everything from food to room to staff was first class. Staff were so helpful.

Stayed in March 2024

Better signposting and less potholes in the road on the way

Stayed in March 2024

Gym is small and not well equipped. When we’re here in summer they showed live football but unsubscribed in winter to save cost.

This is a beautiful hotel. Trees and beautiful well looked after plants. Easy free parking. They have a scale, ATM and there’s also a machine selling cigarettes for those who smokes.

Stayed in February 2024

Lovely hotel and grounds, though room decor a bit too minimalist. Great service from all staff, especially Concierge

Stayed in October 2023