Attention to detail from all staff. Good range of activities to get involved with while staying at the hotel.

Stayed in August 2025

I didn’t like the plastic cups that they used around the pool area (however I do understand it for safety reasons but the types of glasses can be swapped for something more to match the vibe of the hotel) I was put off by the fact that when you have a drink (or whatever) around the hotel. They add 10%tipps . No choice. Of course you want to tip but I didn’t like it felt like I didn’t have a choice. However. When we checked out we still had the choice to cross out all the standard added tips. I would say it would have been helpful to know this upfront. Sounds petty but it’s not about the money but it’s about having the choice

Staff is super friendly. They made us feel very welcome and organised extras for our honeymoon. So welcoming and special. The pools are great. They have different types of beds next to the pools with plenty of parasols for the sun. Love the fact you could either chill next to the pool or next to the beach. The breakfast buffet is totally worth it. The variety is amazing. From all breakfast buffets I’ve tried I would totally recommend this one (I usually skip it cause I don’t like the buffets)

Stayed in August 2025

Not many local amenities, so not much choice for evening meals.

Superb room and breakfast. Staff very friendly and helpful.

Stayed in August 2025

We had a bit of a run-in with a wee Lizard who was trying his best to come inside. We managed to get him out of the sliding door frame eventually, but just for people on the lower floors to be warned that the little guys are fast and will try to venture in!

The staff were so friendly. Our room was so comfortable we slept soundly even with being on the first floor by the road. The breakfast buffet was a favourite part, as there was so much to choose from. We also enjoyed the themed dinners. It's a great way to experience the different cuisines. Alambique was also an absolute delight. We had to have room service a few times, as we unfortunately, got very sunburned but the staff were so friendly and chatty which made us feel a bit better! (Highly recommend the Thai Beef with rice and avocado) The hotel is pleasantly situated close to the marina and shops. The views were stunning from the hotel and on the way from Funchal. This is the perfect hotel to take a break from electronics and completely relax. There are so many things to do, that we didn't even get the time to do everything that we had wanted. We are really glad we chose here for a relaxed retreat-style holiday. Thank you to all the staff.

Stayed in August 2025

Standard is very high, so one downside for me was the extra added cost for many things that give feel as if the experience is not already good enough without it.

Cleaning staff is really amazing. Infinity pool was a highlight of the hotel. Select an ocean view room if you can, it is much better

Stayed in August 2025

The bathroom door was glass which was not in my liking.

Great view to the ocean! The corridors smelled good.

Stayed in August 2025

Every thing except the food at night i order at night and it was not good at all

Stayed in August 2025

To be honest... it was just a great vacation. Great room. Great food. Great pools and facilities.

Stayed in August 2025

The location and the ambience of the hotel were really good

Stayed in July 2025

Easy access to everything

Good location, architecture

Stayed in August 2025

A luxury hotel with a lot of style, unique design, and a winning location. We took a room with a side view of the ocean and the spectacular nature that surrounds the hotel. The staff was very kind and met our every need. The room was huge and very luxurious. On my birthday, the staff spoiled us with champagne and all kinds of other surprises in the room. The rooftop pool is breathtaking and fun to spend time there relaxing and enjoying the sun. There is parking for guests and restaurants and bars throughout the hotel. Thank you

Stayed in July 2025

It was nice but for the money we paid we expected more! No free parking , breakfast area is crowded and you have to find yourself a table, staff is not so welcoming, lot of them don’t know English. The pool was not ready on time. Few “small” things that do the difference.

Overall it was good but as we started out Madeira trip at Savoy palace, we had high expectation. The savoy palace has much higher standards, and it cost only 10% more.

Stayed in July 2025

Nothing!

Our stay in Madeira was simply unforgettable! The hotel was sparkling clean, modern, and beautifully designed. Every corner felt fresh and elegant. The breakfast was absolutely outstanding with a wide variety of delicious, high-quality options. The service was beyond fantastic – warm, professional, and attentive to every detail. We felt incredibly welcome from the moment we arrived until the last minute of our stay. Perfect location, cozy atmosphere, and truly a 5-star experience – highly recommended!

Stayed in July 2025

Great pool and amenities

Stayed in July 2025

Nothing

Amazing

Stayed in July 2025

Lack of character of the hotel Disappointing food, e.g. not up to the standards of a high end hotel like this one. Too expensive. Too formal staff

High end hotel with some very nice facilities like the pools and pool area (rooftop).

Stayed in June 2025

N/a

Everything is amazing in the hotel

Stayed in July 2025

I didn’t like the cost, everything was extremely expensive. But as soon as you leave the hotel and the surrounding businesses, the price dropped dramatically.

This resort was like stepping into a wonderland. Everything was where it needed to be and at the right time. I loved every second of it.

Stayed in June 2025

Location, facilities. Everything was nice, well kept. Great breakfast. Lots of restaurants, multiple pools, beach access.

Stayed in July 2025

Gym needs equipment update

Food location facilities

Stayed in July 2025

I had to leave

Moment we walked to the moment we left

Stayed in July 2025

It’s a very nice hotel, I had a heart breaking experience there, thanks for the employees, they were very helpful.

Stayed in July 2025

One of the two elevators to our floor and the rooftop levels was out of order our entier stay, which caused some queue-ups and delays when going between levels.

Location, well-maintained, clean, good assortment of amenities and services, friendly staff

Stayed in July 2025

The interior of the hotel is dark which and even the bedrooms are dark part of the design but can be a bit oppressive. Premium lounge good for breakfast but afternoon food an odd time at 16.30 and drinks finish far too early at 19.30. Need to book restaurants in advance but cannot choose table whi h is difficult as my husband has limited mobility buffet restaurant very average with poor drinks service as most servers cannot take orders. Pool area understaffed

The hotel was very comfortable with good restaurant choices. The premium lounge was especially good for breakfast with lovely views over the ocean. Staff excellent. Pools good lots of space and very comfortable sunbeds We had a suite with splash pool very spacious with 2 balconies. Room bar always well stocked. Service generally very good

Stayed in June 2025