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Reviews of Refúgio das Camélias

Corujeira de Cima Nº65 - Faial, 9230-043 Santana, Portugal

#10 of 50 hotels in Santana

Guests' Choice

Review score

Based on 32 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.0

  • Comfort

    8.9

  • Location

    9.0

  • Facilities

    8.6

  • Staff

    9.5

  • Value for money

    8.6

  • Free WiFi

    10.0

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Showing 1 – 25

  • Reviewed: 2 August 2025

    10
    Perfect.
    • Leisure trip
    • People with friends
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Everything was very good.

    Alexandra is the best host. We needed another blanket and another coffee capsule and she bring it to us inmidiately. She put in our room fruit and a bolo do mel for free. It was amazing.

    Stayed in August 2025

  • Reviewed: 7 July 2025

    9.0
    Fulfilled all our expectations.
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights

    Because of the omnipresent moisture, the wardrobe stinks..

    Nice, silent place.

    Stayed in July 2025

  • Reviewed: 7 May 2025

    9.0
    Quiet cozy place in the mountain
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Quiet cozy place in the mountain

    Stayed in May 2025

  • Reviewed: 26 April 2025

    8.0
    Beautiful
    • Leisure trip
    • Group
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    The view from the terrace was phenomenal and Alexandra, the woman who runs the place was really helpful and warm.

    Stayed in April 2025

  • Reviewed: 20 April 2025

    8.0
    What a view!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    Even though the room is renovated, you can still smell the moisture (which is pretty common in Madeira, especially in the north, but still - it is something that makes the stay less comfortable). Kitchen annex very small - difficult to cook a dinner. The parking is pretty small and if there are more guests in the house, it gets difficult to park (and the road is steep so no other options).

    Comfy room with kitchen annex, nice comfy bed. The rooms looks a bit like in a hotel (which is a plus). Great view from the balcony - birds will wake you up. Very nice hosts. There were radiators, so we didn't get cold luckily, even though the weather wasn't great. Nice shared living rooms with large armchairs - and the view!

    Stayed in April 2025

  • Reviewed: 10 April 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    The room is clean and friendly, the kitchenette has everything you need. The best part is definitely the balcony with its amazing view!! The owners are extremely nice and welcoming.

    Stayed in April 2025

  • Reviewed: 15 March 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Very nice view from the balcony. The garden is also very beautiful. Alexandra was a great host.

    Stayed in March 2025

  • Reviewed: 12 February 2025

    9.0
    Beautiful view
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful view, with sunrise from the bed. Really lovely host.

    Stayed in February 2025

  • Reviewed: 31 December 2024

    10
    Enjoyable end of the year
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    Not sure WiFi was available for guests, used my data plan instead. 4g signal was good enough to watch IPTV. Pico Areeiro - Pico Ruivo trail closed at time of my stay 😢 Less touristy places are a bit of a jungle and a lot of tourist paths in map just don't exist or are hidden below always growing vegetation 😁

    Spent an enjoyable Christmas time here. Owner is very nice and was even willing to support me with logistics as I didn't come by car. That had great value in this rocky island where you can't just "go shopping" without losing pound of your weight 😂 Pico Ruivo reachable walking for serious hikers (12km far, 1500m climb), I prefered to take 5km of the hike on quite nice tarmac road as the island nature may be tricky...

    Stayed in December 2024

  • Reviewed: 29 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    booking.com have said it's 975ft from bar, restaurant and supermarket but it isn't, just so others know when booking. certainly didn't spoil our stay at all :)

    We loved the quiet and tranquility and Jeff and Alex made us feel very welcome. So lovely of them to offer us wine and avocados on the house and lots of recommendations of where to go, restaurants etc. Made it bit more special. We really hope their business goes really well. Best wishes Karen and Andrew

    Stayed in September 2024

  • Reviewed: 25 August 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 5 nights
    • Submitted via mobile

    We were very happy to stay here, amazing place with everything you need. The views are impressive and the hospitality of the owners the best. Looking forward to visit this place next time.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    9.0
    Would definitely recommend
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    -

    Owners were very enthusiastic about the region and were eager to provide us tips for activities/sightings in the area. The happy presence of dog Molly was a bonus!

    Stayed in August 2024

  • Reviewed: 4 July 2024

    8.0
    Great stay!
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    This is more about the weather when we were there, it was very humid and can get chilly easily.

    Quiet and serene location and very clean rooms. communicative and friendly owners The bed was huge and comfortable! Amenities were also great!

    Stayed in June 2024

  • Reviewed: 2 July 2024

    9.0
    Hidden gem up in the mountains managed by a very lovely couple
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights

    Wifi did not reach the room.

    What a lovely place to spend a couple of nights. Nestled up in the mountains it is serene. The hosts were amazing and very kind. They would greet us every time we came back and never shied away from providing recommendations on hikes, or food. The rooms come with a mini kitchen and fridge. The hosts also offered some fruit, bread, and coffee/tea. We also got to experience the wine cellar, what a treat. Overall highly recommend this spot for anyone looking for a more remote experience away from the town/coast, and to enjoy the mountain landscape.

    Stayed in July 2024

  • Reviewed: 27 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    It was located a bit off. It was in a small city, but the city was nice and had a little to do there. But I would not recommend this if you do not have a car.

    We had our one kitchen and it was like a small apartment with a very nice view. It was a big bed. The persons who lived there were very very nice they had tips what we could do and helped us.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Studio
    • Stayed 4 nights

    I received a friendly welcome, was given an introduction to the accommodation, was able to taste wine, and there was even fresh fruit, bread and cheese in the room on my first day. Besides that you had the opportunity to retreat to your room, but the hosts were always available for an open conversation and gave great recommendations. The room had everything you needed except for a hairdryer. There was a nice balcony and the bed was very comfortable. I had a wonderful vacation.

    Stayed in May 2024

  • Reviewed: 12 June 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    We had an exceptional stay at Refugio das Camelias. The warm welcome from Jeffrey set the tone for our visit, as he not only greeted us with a drink in their unique wine cellar but also shared stories and valuable recommendations about the island. Our room was lovely and spacious with a well-equipped kitchen including fresh bread and fruit, a charming balcony with a stunning view and a very large bed. The reading room, with two cozy chairs overlooking the breathtaking view, provided the perfect spot read our books as we enjoyed the sunset. Our three-day stay was incredibly comfortable, and the kindness of offering us a lift to our next destination was too kind.

    Stayed in June 2024

  • Reviewed: 26 May 2024

    10
    The best possible accommodation in Madeira, I will definitely come back here.
    • Leisure trip
    • Group
    • Studio
    • Stayed 7 nights

    My stay at Refugio das Camelias exceeded my expectations. The hosts were wonderful, very kind and helpful. Upon arrival, I received fresh fruit, some basic groceries, and a wonderful treat in the form of exquisite homemade wine! The room was very clean and comfortable, featuring a large bed, a private bathroom, and a well-equipped kitchenette. The room also had a balcony with a beautiful view of the mountains. Finding the property was easy despite the narrow and steep roads; from the roundabout in Fainal, there are signs indicating the remaining distance to the property. In my opinion, this is an ideal place to stay. Not only is the area beautiful, but it's also close to most of the island's stunning spots. Without a doubt, my next stay in Madeira will also be with you! Highly recommended.

    Stayed in May 2024

  • Reviewed: 19 May 2024

    10
    Cute and welcoming place to stay and explore the area
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    -

    We were warmly welcomed by our hosts and greatly appreciated their kindness through our stay. Whenever we needed something they helped us! The place is nested in the mountains and the views are beautiful ! Weather was bad for us but we can imagine how nice it feels on sunny days !

    Stayed in May 2024

  • Reviewed: 8 May 2024

    10
    Gorgeous property with fantastic hosts
    • Business trip
    • Solo traveller
    • Studio
    • Stayed 4 nights

    Nothing :)

    This family owned B&B is in a beautiful location, with stunning views. The studios are very private, and have balconies overlooking the mountains. The communal areas of the property include a ‘glass room’ and a cosy living room with fire. Both are gorgeous. The property layout gives a great opportunity to choose whether to keep yourself to yourself, or to mingle with others. The family are exceptionally helpful and friendly. Id recommend this place to anyone.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    10
    Exceptional
    • Leisure trip
    • People with friends
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Every thing was extremely nice, the room, the area and the hosts were super nice. The room was perfecr

    Stayed in May 2024

  • Reviewed: 30 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Studio
    • Stayed 6 nights
    • Submitted via mobile

    There were a few small things missing in the kitchen and the TV could use an upgrade.

    Nice terrace for sitting with food and wine. Beautiful common room to relax. Very friendly hosts indeed. You felt like you were staying with friends.

    Stayed in April 2024

  • Reviewed: 15 August 2025

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    The equipments are limited and the you feel the humidity inside and the cupboards smell musty.

    Alexandra is a very pleasant person and give many advises

    Stayed in August 2025

  • Reviewed: 12 August 2025

    7.0
    Good
    • Leisure trip
    • People with friends
    • Studio
    • Stayed 3 nights
    • Submitted via mobile

    Personal was not present

    Position

    Stayed in August 2025

Showing 1 – 25

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