Very small and old fashioned bathrooms

Amazing location and views, Top Staff Very comfortable beds and pillows

Stayed in September 2025

Outdated, very old hotel and rooms.

Very friendly staff, great location.

Stayed in August 2025

Nothing

A unique stay in an old fortress right in Horta. The location is unbeatable, with stunning views of the marina and Pico across the water. The blend of historic architecture and modern comfort made it a really special experience. Rooms were spacious, comfy, and clean. Breakfast was rich, with local touches we appreciated. The staff were so friendly!

Stayed in April 2025

Lovely setting with view on the ocean. Staff was very helpful.

Stayed in April 2025

A stunning and well-preserved fort right in front of the sea with spacious and impeccably clean rooms with private balconies, an outdoor swimming pool, and a delicious breakfast with local products from the Azores.

Stayed in October 2024

Rooms facing the back (not sea view) are very small. Sea view rooms are better. Breakfast is nice but could be improved. Did not offer early check in.

Center of town. Location is excellent for boat or diving trips. Small historic property.

Stayed in September 2024

We would have liked some service at the poolside. It is such a beautiful spot but there was no one available to offer any snacks or drinks. I feel like the hotel has a huge opportunity to make that experience much better, even have some soft lounge or localized music by the pool would have been lovely and relaxing. I think the lunch and bar business could multiply 100 times if there was more effort to grow that business. As a former restaurant owner I noticed many people stop to look at menu and then walk inside and there was no one around to offer them a nice lunch experience or to simply stop and have a drink. I felt like they lost many customers due to this. Maybe this is the way the business wants to operate but I saw such massive opportunity and because the hotel is so special I wanted more for them.

The views were stunning especially from our room with sea view. I liked the location, my family was fishing everyday and I loved seeing the boats come in from my balcony and going to the harbor to greet them. The balcony was where we spent evenings playing cards and having drinks overlooking the harbor, that was perfection!

Stayed in September 2024

found it a bit too pricey

Great location and great views

Stayed in August 2024

We loved the hotel. We upgraded to a room with balcony and seaview, it was beautiful with view on Pico. The staff was very friendly and helpful.

Stayed in July 2024

Working air condition, large room with a great view.

Stayed in July 2024

Lack of balcony for some rooms. Lack of bar/cafe facility during the day (bar does not open until 1930) and no service around the pool area. Very limited selection of dishes in the restaurant (two!).

The location in Horta overlooking the marina. The outside pool area.

Stayed in June 2024

The (excellent) downtown location comes at a price: good night rest is not guaranteed when a festival of sorts is organized on the village square right next door. We had three nights of blaring music until 2AM in the morning. Very good ear plugs are a necessity in such a case and even then it is not easy to block out the noise.

Very friendly staff and great location in downtown Horta. The rooms on the road side are relatively small, but comfortable. Bathroom has all it needs, but is likewise relatively small. Some maintenance may be carried out.

Stayed in June 2024

We were in the low season and there was no service whatsoever during the day, except I guess at lunchtime. But as I said, there are pubs across the street. I personally did not like the coffee so much, but that is a matter of taste. This is really a very nice hotel.

We first had a normal room, but these were really a bit small. For 50 Euro a night extra we got a suite, which is like an apartment and has a separate bedroom and a big balcony. You have a spectacular view on mount Pico and the harbour. The staff are very nice, the building is an old fort and the entire feeling is one of a Spanish Parador. To be honest, I believe this is one of the few luxury hotels on Faial (but I did not visit all the others:)). When you leave, there are plenty restaurants and bars in walking distance. The restaurant of the hotel is also very good, but the menu is very very short and did not change during our stay. We got a later check out without trouble.

Stayed in May 2024

The pool hours were very limited - 10.30 to 19.00 only. So we arrived hot and sweaty, just after 19.00 and couldn't swim. Our next day was a trip to Pico, early start, so no swim. But I do understand - the restaurant for breakfast and dinner is at the side of the pool. Keep in mind that there are rooms with a view of the port and rooms with a view of the old wall...

Faial is a great place to visit, staying at this pousada a bonus. Great breakfast, nice rooms, very friendly staff and a good location to reach the ferry.

Stayed in August 2023

Quite pricey and somewhat worn-off rooms.

A nice hotel in an old fortress, truly amazing breakfast, the pool and convenient location.

Stayed in August 2023

The bathrooms were rather small, the rooms sometimes smelled a little dusty due to the old building but which was much better after opening the windows.

Nice location in an old fortress with a beautiful view of the pico mountain! Good breakfast and facilities.

Stayed in July 2023

No lunch on second day...had to go outside hotel to get a bite to eat.

Great view of the marina. Friendly staff.

Stayed in June 2023

Breakfast

Every thing breakfast could improve

Stayed in September 2022

Everything is old and dated. The food was not very exciting. The room was small and not very comfortable. Even the linens seemed 20 years old.

Location and pool were both great.

Stayed in August 2025

Can’t think of one thing.

The staff was very professional. The service was exceptional. The breakfast was great and we had one of the best dinners of our 10 day trip was at the hotel.

Stayed in August 2025

The room isn’t well furnished …the bathroom too.

The swimming pool and the location

Stayed in August 2025

The hotel actually needs maintenance, rooms were nice (the one i booked with booking.com, but we could see haven’t seen much of maintenance for many years, the facilities of the swimming pool in poor state… which is a shame for such an amazing place. The breakfast was nice but the presentation could be better and “blaming the clients for the quality of some of accessories “ is to say the least not very nice. If you present cheese, ham and others in plastic areas… the least we could say… please get in right…

The situation is unique, staff extremely pleasant and they gave us an upgrade for the first night

Stayed in July 2025

Perfect location and the view from the veranda was absolutely spectacular. You are in walking distance from all the great restaurants

Stayed in July 2025

Well, I’m back tonight for another stay. So that probably should say at all.

Stayed in May 2025