Reviews of Pestana Village Garden Hotel 4 stars
Estrada monumental 194, Sao Martinho, 9000-098 Funchal, Portugal
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Reviewed: 24 August 2025 · Stayed in August 2025
Verified reviewThe hotel is located in a wonderful tropical garden full of amazing plants and flowers
The apartment smelled badly and the furniture was pretty old. Drinks were not covered with the dinner and we paid a €4.95 just for 500ml of water!
Dear M. Giusi, We are delighted to hear that you enjoyed our unique tropical garden and its array of beautiful flora. Our garden is indeed one of the highlights of our hotel, and we're thrilled that it added to your experience. However, it's regrettable to hear about your dissatisfaction with the apartment and the cost of drinks during dinner. Our commitment is to ensure that every guest has an enjoyable and comfortable stay, and we apologize if we've not met your expectations in this instance. We are constantly striving to improve our offerings and appreciate your feedback as it provides us with an opportunity to see our hotel through our guests' eyes. We hope to have the opportunity to welcome you back in the future for a more pleasant experience. Best regards. Adelino Pereira Guest Relations | Guest Experience Pestana Village
Dear M. Giusi, We are delighted to hear that you enjoyed our unique tropical garden and its array of beautiful flora. Our garden is indeed one of the highlights of our hotel, and we're thrilled that it added to your experience. Howeve… Show more
Reviewed: 12 August 2025 · Stayed in August 2025
Verified reviewThe pools were wonderful. The indoor pool is heated and is a great option for when the water outside is cold.
The food is very basic and didn't meet our taste expectation.
Dear M. Nili, It's delightful to know that you enjoyed our pool facilities, particularly the heated indoor one. We strive to provide amenities that cater to our guests' comfort and relaxation, and your positive remarks affirm our efforts. On the other hand, we acknowledge your comments about the food. While we always aim to provide a variety of dishes that cater to different palates, it's unfortunate to hear that it did not hit the mark for you. We assure you that we take your thoughts into account as we continuously aspire to improve our guests' experiences. Your feedback is valuable to us and we hope to have the opportunity to serve you even better in your next stay. Adelino Pereira Guest Service Manager
Dear M. Nili, It's delightful to know that you enjoyed our pool facilities, particularly the heated indoor one. We strive to provide amenities that cater to our guests' comfort and relaxation, and your positive remarks affirm our e… Show more
Reviewed: 25 June 2025 · Stayed in June 2025
Verified reviewI liked the friendly staff, the type of the hotel , like a mini resort, the food was good as well.
They don’t have ac , should renovate some rooms and add the ac. The fan is not enough to cool the room.
Reviewed: 12 June 2025 · Stayed in May 2025
Verified reviewEveryone on the staff was super friendly, and the outdoor spaces had a cozy feel. We loved relaxing by the pool
Some parts of the hotel, like the gym, could use a bit of an update. The equipment and hot tub seemed a bit worn out, and a couple of things weren’t working.
Dear halldórsson, Your feedback is highly appreciated. It is wonderful to hear that you found our staff to be friendly and our outdoor spaces comfortable. We endeavour to provide a relaxing atmosphere, so we're glad that you enjoyed spending time by the pool. We take note of your remarks about the gym and hot tub. It is indeed our aspiration to ensure every aspect of our hotel reflects the high standards we strive for. While we can't provide specifics, rest assured that maintaining and improving our facilities is a continuous process. Thank you for sharing your impressions with us. We hope to welcome you back for another enjoyable stay. Best regards. Gilberto Gouveia - Hotel Manager
Dear halldórsson, Your feedback is highly appreciated. It is wonderful to hear that you found our staff to be friendly and our outdoor spaces comfortable. We endeavour to provide a relaxing atmosphere, so we're glad that you enjoyed spendi… Show more
Reviewed: 10 June 2025 · Stayed in June 2025
Verified reviewThe people and beautiful gardens and amazing food and drinks
Nothing
Dear Susan, It truly warms our hearts to hear that you had such an enjoyable experience at our hotel. The team is delighted to know that our staff, beautiful gardens, and culinary offerings contributed to making your stay memorable. Your satisfaction is our highest reward and knowing that you found no faults in our service and facilities motivates us to strive for excellence. We look forward to welcoming you back in the future. Best Regards, Gilberto Gouveia - Hotel Manager
Dear Susan, It truly warms our hearts to hear that you had such an enjoyable experience at our hotel. The team is delighted to know that our staff, beautiful gardens, and culinary offerings contributed to making your stay memorable. Your … Show more
Reviewed: 9 June 2025 · Stayed in May 2025
Verified reviewmeals were absolutely wonderful
everything was good
Dear William, Your kind words about the quality of our meals are certainly heartening to read. It gives us great pleasure to know that we were able to elevate your dining experience. As for your comment "everything was good", it's gratifying to know that other aspects of our hotel also met your expectations. It's always our aim to provide an overall positive experience. We look forward to welcoming you back on your next visit. Best Wishes, Gilberto Gouveia, Hotel Manager
Dear William, Your kind words about the quality of our meals are certainly heartening to read. It gives us great pleasure to know that we were able to elevate your dining experience. As for your comment "everything was good", it's gratify… Show more
Reviewed: 30 May 2025 · Stayed in May 2025
Verified reviewBeautiful hotel in a perfect location. Easy walk to town, but nice and quiet with gorgeous gardens and pool area. Staff were super helpful and friendly. Food was plentiful and they happily provided us with packed breakfast and lunch on the days we took an excursion.
Nothing - I would very happily stay here again.
Dear Mr. / Mrs., we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us and it was a great honor to have you as our guests. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear Mr. / Mrs., we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us and it was a great honor to have you as our guests. If you need any ass… Show more
Reviewed: 8 May 2025 · Stayed in April 2025
Verified reviewLovely location. Gorgeous gardens. Nice heated swimming pool (as it was a bit cool some days). Good food and service.
No real complaints.
Dear Mrs. Madeline, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village. Best regards, Gilberto Gouveia - Manager
Dear Mrs. Madeline, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate… Show more
Reviewed: 21 April 2025 · Stayed in April 2025
Verified reviewBreakfast was a standard hotel continental breakfast. 20min walk to the old town.
Evening g meal was not good. Food very school dinners / hospital. Ate out most nights, even though we were half board. Ni w
Dear Mr./Mrs. Kelligan, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village. Best regards, Gilberto Gouveia - Manager
Dear Mr./Mrs. Kelligan, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and antici… Show more
Reviewed: 28 February 2025 · Stayed in February 2025
Verified reviewBalcony view of sea
Slightly tired decor and bathroom
Dear Mrs. anne, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our Guests' needs. It was a real pleasure for us to have you as our Guest, and we look forward to welcoming you again at Pestana Village. Best regards, Gilberto Gouveia - Manager
Dear Mrs. anne, On behalf of our entire team at Pestana Village, we would like to thank you for taking the time to provide us with your positive feedback. Your opinion is crucial for us to continue improving our service and anticipate our… Show more
Reviewed: 13 January 2025 · Stayed in January 2025
Verified reviewGood food, extremely good location, really nice staff.
They charge extra for parking on the hotel parking; during dinner they charge extra for even a basic bottle of water, even if you already paid for the breakfast & dinner. This is a shady practice... Generally, the room was dirty. Mold under shower, dirty windows, dirty sofa, leaky water tap in the shower. I would not give it more than 3 stars as a hotel.
Dear Mr. Tomasz, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of all the issues mentioned so that improvements can be made in the short-term. We appreciate that you chose Pestana Village for your stay. We hope you will give us another opportunity to demonstrate our high service standards and regain your trust during your next visit. Kind regards, Gilberto Gouveia - Manager
Dear Mr. Tomasz, We would like to thank you for giving us your honest opinion on your stay. Unfortunately, we did not satisfy your expectations. We would like to sincerely apologize for any inconvenience caused. We have taken note of al… Show more
Reviewed: 28 December 2024 · Stayed in December 2024
Verified reviewLocation and character perfect with well kept grounds. Staff were exceptional at reception, room cleaning and restaurant. Food was good in both quality and choice at all facilities.
All good no adverse comments.
Dear Mr. / Mrs., we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear Mr. / Mrs., we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. If you need any as… Show more
Reviewed: 16 November 2024 · Stayed in November 2024
Verified reviewBeautiful gardens, pools, peaceful location.
Not enough power sockets in the room. Slightly dated decor.
Dear guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. If you need any assistance … Show more
Reviewed: 5 November 2024 · Stayed in November 2024
Verified reviewReviewed: 28 October 2024 · Stayed in October 2024
Verified reviewReviewed: 22 October 2024 · Stayed in October 2024
Verified reviewReviewed: 8 October 2024 · Stayed in October 2024
Verified reviewReviewed: 7 October 2024 · Stayed in October 2024
Verified reviewBeautiful gardens and pool. Ability to use facilities and dining at other Pestana hotels.
Slightly tired hotel. No air-conditioning. Buffet food is adequate but not great.
Dear Guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. Pestana Village Hotel is an eco-resort; therefore our rooms do not have air conditioning. Your comments will be taken into consideration by our Management for future hotel decisions. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear Guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. Pestana Village Hotel is an… Show more
Reviewed: 4 October 2024 · Stayed in October 2024
Verified reviewThe room was a good size, bed large. Internet had a good speed. Noise insulation good, commendably quiet.
Decor needs an update, everything a bit faded. No air conditioning, just a ceiling fan. Food - plenty of choice at the expense of quality
Dear guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. Your comments will be greatly appreciated by our Management for future hotel decisions. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. Your comments will be great… Show more
Reviewed: 28 September 2024 · Stayed in September 2024
Verified reviewReviewed: 24 September 2024 · Stayed in September 2024
Verified reviewThe hotel has the parking and the nice pool. Everything is well organized. The stuff is very nice. It is located 20 minutes walking from the center. There are many restaurants close to the hotel.
The concerts are till 11pm and it doesnt allow to sleep. The breakfast could be better. The pillows are not very comfortable.
Dear guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us and it was a great honor to have you as our guests. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us and it was a great honor to have you as our guests. If you need any assistance o… Show more
Reviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 15 September 2024 · Stayed in September 2024
Verified reviewReviewed: 23 August 2024 · Stayed in July 2024
Verified reviewLoved the hotel aesthetic, the hotel itself was beautiful
Dear Guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. If you need any assistance or information, please contact us. Your full satisfaction is of great importance to us all. We hope you had a safe journey back home. With our kindest regards, Gilberto Gouveia General Director
Dear Guest, we would like to thank you for giving us your feedback on your stay at Pestana Village and Miramar. We are happy that you enjoyed your stay with us, and it was a great honor to have you as our guests. If you need any assistance … Show more