The apartment smelled badly and the furniture was pretty old. Drinks were not covered with the dinner and we paid a €4.95 just for 500ml of water!

The hotel is located in a wonderful tropical garden full of amazing plants and flowers

Stayed in August 2025

The food is very basic and didn't meet our taste expectation.

The pools were wonderful. The indoor pool is heated and is a great option for when the water outside is cold.

Stayed in August 2025

They don’t have ac , should renovate some rooms and add the ac. The fan is not enough to cool the room.

I liked the friendly staff, the type of the hotel , like a mini resort, the food was good as well.

Stayed in June 2025

Some parts of the hotel, like the gym, could use a bit of an update. The equipment and hot tub seemed a bit worn out, and a couple of things weren’t working.

Everyone on the staff was super friendly, and the outdoor spaces had a cozy feel. We loved relaxing by the pool

Stayed in May 2025

Nothing - I would very happily stay here again.

Beautiful hotel in a perfect location. Easy walk to town, but nice and quiet with gorgeous gardens and pool area. Staff were super helpful and friendly. Food was plentiful and they happily provided us with packed breakfast and lunch on the days we took an excursion.

Stayed in May 2025

No real complaints.

Lovely location. Gorgeous gardens. Nice heated swimming pool (as it was a bit cool some days). Good food and service.

Stayed in April 2025

Evening g meal was not good. Food very school dinners / hospital. Ate out most nights, even though we were half board. Ni w

Breakfast was a standard hotel continental breakfast. 20min walk to the old town.

Stayed in April 2025

Slightly tired decor and bathroom

Balcony view of sea

Stayed in February 2025

Not enough power sockets in the room. Slightly dated decor.

Beautiful gardens, pools, peaceful location.

Stayed in November 2024

Slightly tired hotel. No air-conditioning. Buffet food is adequate but not great.

Beautiful gardens and pool. Ability to use facilities and dining at other Pestana hotels.

Stayed in October 2024

Decor needs an update, everything a bit faded. No air conditioning, just a ceiling fan. Food - plenty of choice at the expense of quality

The room was a good size, bed large. Internet had a good speed. Noise insulation good, commendably quiet.

Stayed in October 2024

The concerts are till 11pm and it doesnt allow to sleep. The breakfast could be better. The pillows are not very comfortable.

The hotel has the parking and the nice pool. Everything is well organized. The stuff is very nice. It is located 20 minutes walking from the center. There are many restaurants close to the hotel.

Stayed in September 2024

many things at the hotel are broken or not working. broken tiles around swimmingpool, broken tabknob shower swimmingpool. several broken sunbeds, very old an several broken parasols( also not enough for all the beds), the fountain in the lobby was not working. our toiletseat was loose. no airco allthough on the topfloor and so all the heat reaches that floor.this hotel obviously needs renovation. there was a small barcounter which you could reach from within thr swimmingpool. but drinks were not served there because the waiter had to do 3 steps down for this. also the drinks-vitrina in that part of the bar was not in use and broken. the elevators in the hotel worked fast but make an uncomfortable noice and they take a bump when arriving at the wished floor which causes anxiety with the guests.there was a happy hour every day , however we were obliged to take these drinks from the bar inside instead of ordering them at the swimmingpool bar. the protocol for the parking( with payment) was not explained at all during our check-in. for several days we drove in& out withiut any problem. sudeenly after 4 says the gate did not open and the were screaming at us through the intercom they we are not guests and that we had to come to the reception to pay the parking! I think this was quite a rude manner of communication to 4 guests which pay 2700 euros for a stay of only 5 nights! also the food at the buffetrestaurant was not what we expected. some undefinable fish stew and some small pieces of tough meat , and a kind of very salt peasoup at out first evening. this is why after this evening we never had diner there again, allthough we alteady paid for halfboard.we had diner in the many splendid restaurants within 5 minutes walking distance of the hotel. most of the staff seems to work in old protocols which are not allways efficient or logical to work with in 2024.

Stayed in August 2024

Parking for 10e/day

Beautiful surrounding, beautiful garden and pool, the stuff was probably the best of all

Stayed in August 2024

Sun beds tired and uncomfortable Staff slow to provide service Very difficult to book Al le carte all full up at 10am on arrival

10 min walk to town Lovely and clean Room lovely Pool area good

Stayed in July 2024

Beautiful grounds, good mix of nationalities, good transport (bus) links to nearby Funchal centre

Stayed in June 2024

Beautiful garden Kind stuff

Stayed in June 2024

No Jugs of water at dinner tables. More selection of soft fruits at breakfast and various museli.

the room was a great size with a large balcony area, plenty of cupboard space, very comfortable bed. Pool was a good size, great steam room and sauna.

Stayed in June 2024

Not sparkling

Good facilities, nice pool

Stayed in March 2024

Dinner menu was decent, but do not expect much. Expect to pay extra for any drinks at dinner, including water, tea and coffee.

Stayed in February 2024

The hotel like many others is located on the main road into Funchal. The road noise could be heard at times during the day/evenings. The buffet breakfast and dinner had a large selection, unfortunately, some evenings fish or meats were added to the majority of the items on offer at the buffet reducing the options available to vegetarians such as ourselves.

Good indoor & outdoor pools, well equipped gym and restaurant facilities.

Stayed in April 2024

Food is ok but no more. Dinners are at the ordinary canteen level, but not the restaurant level. It is better to go outside and have dinner somewhere else.

Good location. Wonderful hotel territory. Friendly stuff.

Stayed in April 2024

Parking not free

The garden was lovely and the room was nice too swim pool lovely Jacuzzi GYM

Stayed in April 2024

Rooms are very dated but the bed was very comfortable. Please sort out your safe procedures, go digital. The cylinder method is prehistoric, it is free but if the key is lost, it will cost you €90! There is no body cream in the bathroom. The first bottle of water is free, the rest you have to pay for. Not 4* behaviour that is for sure.

The Staff were so friendly. Special thanks to Fabio, Jaoe Paulo on Reception and Manuel in the pool bar for their help. The food was very nice. I loved the gardens, beautiful and well-kept

Stayed in April 2024