Reviews of O Jardim da Tessa

This hotel has a lot of character, high beautiful ceilings, an amazing breakfast room, big wooden doors, and a romantic garden. It is located within the walking distance of the centre of Lisbon, such as cathedral and castle, and Tram 28 line is running past the hotel. As we were leaving early in the morning instead of breakfast, we were given pack ups, which included freshly made chocolate cake.

You can only pay by cash.

Breakfast was fantastic. Clean room. Great location. Excellent staff.

No air conditioning.

Excellent breakfast . Good range of quality food beautifully presented.

Nothing. Very good breakfast

Pretty location with cute balcony, Big clean rooms, good fresh breakfast in the dining with beautiful garden

Air conditioning, during the day and at night very hot in the rooms, fan did not manage the heat, rooms need better cooling system

I liked the clean and fresh premises. The bathroom was very well maintained.

We stayed in July when the temperature was above 28°C, and unfortunately, there was no air conditioning. It was very uncomfortable to stay overnight or spend time in the room during the day. The only option was to open the windows, but since they faced a main street, the noise was extremely loud and made it difficult to sleep.

Nice place

Not the best part of lisbon

Clean and fresh space, within walking distance from the city. We had to leave early but were provided with a breakfast package to have on the way, really appreciated that.

Breakfast and staff very good

Broken shower , mouldy ceiling in bedroom not as pictured

The bed sheets and towels were clean, which I really appreciated. Breakfast was ok, though it lacked variety.

Unfortunately, the reality of this property is far from what is shown in the pictures. The place is outdated and clearly in need of renovation. The photos on Booking are heavily edited and do not reflect the actual condition. Upon arrival, I rang the bell several times, but no one came to the door. Thankfully, another employee happened to be entering the building, or I would have been left outside. Staff inside simply ignored the bell. Overall, this stay was not worth the money — poor value, misleading presentation, and a lack of basic hospitality. I will definitely not be returning.

Breakfast was good (so is the little garden); and breakfast personnel were kind and smiling

Moody personnel that didn’t really want to help us check in. Rooms are run down and the room was strangely noisy - felt like our neighbours were in the room.

Great breakfast, nice view of the garden from my room

The bathroom was in need of a bit of an upgrade (the shower had some tape holding it together) but it was still functional and comfortable.

The room was ok the hotel quirky

On our arrival we expected to pay the holiday by card. We were informed at reception that their card machine had broken and they were now only accepting cash. Not sure how I would've paid for the holiday if I hadn't I then paid for it on Booking.com as the cash I had taken with me was for Spending money not to pay a hotel bill. 1- The shower rail was broken and when we asked about it they knew about it, but didn't know when it would get repaired so it was difficult to have a shower., for the whole week of our holiday. 2- The breakfast eating area although was nice was permanently full of flies which just put you off eating inside and the fact that flies could land on your breakfast every couple of minutes. 3- The bedroom door did not look properly so you had to use the key when you were in the room, not just a close the doors as it would just come open. 4- There were chairs and tables out on the balcony which were great however these were broken and shabby and if you could sit on them not very comfortable. 5- There was no air-conditioning apart from my fan in the ceiling. All this said it did not spoil our holiday

The price

No air conditioning which made it unbearable with young children in high temperatures

Space, cleanliness, facilities and staff.

Liked all.

I have a complaint about the behavior of the accommodation in Lisbon – O Jardim da Tessa. We had a confirmed and paid reservation for June 6–8, 2025, for six people. Our flight was delayed, and on May 16, 2025, I sent a detailed message about the delay, informing that we would be arriving around 1:00 a.m. on June 7. There was no reply. The only response we received was about what time we could check out. Today they asked again when we would arrive, so I sent the information again — and the flight had another delay. I updated them again, and this time no one responded at all. We had also booked a taxi through your service via booking.com, and everything went perfectly. When we arrived at the accommodation at 1:30 a.m., nobody replied to our messages. The only answer was that we should come to check in the next day. What is this supposed to mean??? I do not accept this kind of behavior and I am requesting compensation from the accommodation. This experience will absolutely be reflected in the review for this place! They left us outside on the street from 1:30 a.m., waiting for someone from the reception. We were lucky that around 4:00 a.m. some guests were leaving and kindly left the door open, so we could at least sleep on the stairs like stray cats!!! I wrote several messages and received no response — neither from the accommodation nor from booking.com!!!I don’t like that you are not communicating. I am filing a complaint and I will make this public! It will be reflected in your reviews and everyone will know about it. This is unacceptable and rude behavior!

I have a complaint about the behavior of the accommodation in Lisbon – O Jardim da Tessa. We had a confirmed and paid reservation for June 6–8, 2025, for six people. Our flight was delayed, and on May 16, 2025, I sent a detailed message about the delay, informing that we would be arriving around 1:00 a.m. on June 7. There was no reply. The only response we received was about what time we could check out. Today they asked again when we would arrive, so I sent the information again — and the flight had another delay. I updated them again, and this time no one responded at all. We had also booked a taxi through your service via booking.com, and everything went perfectly. When we arrived at the accommodation at 1:30 a.m., nobody replied to our messages. The only answer was that we should come to check in the next day. What is this supposed to mean??? I do not accept this kind of behavior and I am requesting compensation from the accommodation. This experience will absolutely be reflected in the review for this place! They left us outside on the street from 1:30 a.m., waiting for someone from the reception. We were lucky that around 4:00 a.m. some guests were leaving and kindly left the door open, so we could at least sleep on the stairs like stray cats!!! I wrote several messages and received no response — neither from the accommodation nor from booking.com!!!

The stuff, the location

Broken toilet and old buttons. Torn towels

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Cockroaches in the room at night, pigeons and droppings all over the stairwell (probably due to the open garden), and a broken toilet flush. The host took no responsibility and gave no refund (didn’t answer calls or reply to emails.). Booking only refunded a tiny amount... We stayed 1 out of 2 nights and had to book a new place. Stressful, dirty, and not worth it. Photos are attached. Also, please check the area before booking, it is not the safest.

Comfortable bed and clean rooms!

It took a while until the receptionist had the door opened.