Nothing

Incredible location for east of all transportation services. Hotel breakfast was superior. Staff very efficient and friendly.

Stayed in September 2025

The shower head was loose and difficult to use.

It was very elegant and luxurious.

Stayed in September 2025

nothing

The reception staff were very professional and helpful, walking us through maps and tours of Lisbon and Sintra. Tour pickup right in front of hotel. Room was spacious, bedding very comfortable, and beautiful view of the castle and historic areas. Complimentary welcome drinks, room stocked with bottled water every day. Breakfast was a welcome treat, good selection of hot and cold, even special request for egg omelets. Highly recommend this hotel,

Stayed in August 2025

Nothing

Great location and had a boutique feel

Stayed in August 2025

N/A

The property was in a terrific location. The facilities were excellent and everything was high quality. The staff were very friendly and assisted with anything that was required. Bernardo from reception was friendly, helpful and genuinely helped with anything that I needed. An incredible experience - I will definitely recommend this hotel to friends and family, and look toward to returning soon!

Stayed in August 2025

The mater bathroom though spacious needed some renovation. The shower in the second bedroom didn’t work as well as in the master but was helpful to have for a family and the second room was small but had access to the patio area which helped alleviate the limited space.

The property is in Chiado which is a beautiful part of Lisbon. The family suite was a great option for us- two bedrooms with a small outdoor patio. The staff were immensely helpful! The rooms were clean and the master bedroom spacious. The restaurant was very good and the staff were excellent. On Wednesday nights they provide a lovely Fado performance.

Stayed in August 2025

Nil

Awesome small boutique hotel.. rooms beautifully decorated, we had room 304 with four doors opening onto a narrow balcony.. very airy.. comfy bed great pillows.. towels robes everything was perfect.. recommend to anyone.. sad thing was only staying one night.. as we where picking up a cruise… 10/10 👏

Stayed in August 2025

Very centrally located. Staff were super friendly and helpful, especially Bernardo at reception.

Stayed in July 2025

I loved the whole experience.

Breakfast was fantastic. The restaurant was very clean and the whole hotel just smelled so good and clean. We absolutely loved it and will return. Would love to know what the scent was that was used, I loved how it smelled.

Stayed in August 2025

Exceptional service.

It’s absolutely above and beyond. Especially to travel with kids, they provided everything without even asking.

Stayed in August 2025

Lisboa Carmo Hotel is excellently located perfect for exploring the heart of Lisbon on foot. The staff were friendly and the surroundings charming. However, our room listing mentioned a coffee machine, but there wasn’t one, which was disappointing.

Stayed in August 2025

The balcony could be cleaner, and room needs a blow dryer.

Location, staff and room! Lots in the space that made it comfortable and worth while

Stayed in August 2025

We had a family suite for us as a family of four and were a bit disappointed to see there was only one proper bed in the kid’s room

Beautiful hotel in a perfect location. Very nice staff. Beautiful (breakfast) restaurant

Stayed in August 2025

Nothing

Great hotel in great location with great staff

Stayed in August 2025

Lack of the gym or any terrace to excercise

Great location - quiet at night, but central, very friendly and helpful staff, clean room and comfy beds.

Stayed in July 2025

We wish the air conditioning worked.

The staff were extremely friendly and helpful! The breakfast was vast and delicious.

Stayed in August 2025

A beautiful hotel with the best beds I have had traveling. Great breakfast, excellent location.

Stayed in June 2025

Showerin bath, bath screen could not be moved made getting in and out difficult, bath had a hole in it, no air conditioning

Staff were brilliant, easy access to town, train and trams.

Stayed in July 2025

Excellent hotel - the location is amazing amd the staff is very friendly and attentive. Great experience, would recommend!

Stayed in July 2025

The hotel is in a great location, the staff were very kind, and the rooms were clean and smelled lovely :-) If we return to Lisbon in the future, we’ll definitely stay at this hotel again.

Stayed in July 2025

Bathroom door didn’t fit properly.

In a great location, close to all facilities. Comfortable beds, great sized room, and the staff were incredibly friendly and helpful. Would be more than happy to stay there again.

Stayed in July 2025

Great location, very cozy, super friendly staff, parking nearby

Stayed in July 2025

From the moment I arrived, I felt incredibly welcomed and cared for. The hotel itself is beautiful, elegant, and perfectly located—but what truly made my stay unforgettable was the staff. Every single person I encountered was warm, professional, and genuinely attentive. Whether it was the front desk, the breakfast team, or housekeeping, everyone went above and beyond to make me feel at home. Their kindness felt authentic, and they were always ready with a smile, a helpful recommendation, or simply a friendly conversation that made the day brighter. I would return to Hotel Carmo in a heartbeat—not just for the lovely rooms or the excellent location, but because the people there make it feel like more than just a hotel. Thank you for such a wonderful stay!

Stayed in July 2025

The only negative was the restaurant. Breakfast was amazing, but we were pressured by the restaurant manager into eating a meal there and it was disappointing. Otherwise our stay was perfect.

Elegant boutique hotel in a charming area, right on the square with the wonderful archaeological museum. Great service, friendly staff, lovely room. Wonderful breakfast!

Stayed in July 2025