Great location, very professional and friendly staff, extremely comfortable bed, and well-appointed room, including a bar.

Stayed in August 2025

Very warm staff - excellent service. The location is great, rooms are clean and comfortable. Lovely hotel

Stayed in August 2025

Breakfast was good, but could have been better. They need to improve their method of keeping their food warm. The current method using pots isn't working. They were out of smoked salmon one day. Also, green LED light at interior of room doorway was too bright, interferred with sleeping. The room could have used an extra floor lamp.

Beautiful room! Beautiful hotel! Terrific courteous service throughout. Location was ideal, short walk from Sao Bento train station. Interior woodwork and stained glass window does not disappoint!

Stayed in August 2025

None.

Located in the center of town, there is a paid parking lot nearby, so it is very convenient. It also has a beautiful interior and a delicious restaurant.

Stayed in August 2025

This deserves a 9/10 and righteously so. It doesn’t get to 10 because the pool is truly a tiny plunge pool and the breakfast, although great wasn’t up to true 5 stars

Stayed in August 2025

Great location for exploring the city. Amazing interior

Stayed in August 2025

The plunge pool was tiny and looked quite dirty.

Friendliness and helpfulness of the staff, great breakfast and very lovely attention for my husband’s birthday: bottle of fizz and a personal cake plus a room upgrade.

Stayed in August 2025

It did not have a gym. Closet / clothes storage space could be larger and improved..

The hotel is in an amazing old building. You can feel the nice atmosphere in every part of the hotel. This makes for a totally different experience than normal! The staff was attentive, pleasant and genuinely interested.

Stayed in August 2025

The rooms are lovely, the decor is amazing and the bed and bathroom extra confortable. They were very silent, great for an excellent rest

Stayed in July 2025

Didn't eat breakfast here.

Stayed in July 2025

The swimming pool is tiny :-) but it didn’t bother us too much.

Great „old school“ traditional hotel in a prime location in the city centre- very friendly staff and good value for money.

Stayed in July 2025

Good size bathroom, but no hooks on which to hang a robe. Although a large room so adequate space, only one dining chair was provided. We had room service one evening so one of us had to sit on the sofa atop two cushions to reach the table. We did dine in Scarlett, the hotel restaurant, and although the service was excellent, the menu was not inspiring and did not seem to live up to the description on the website.

Enjoyed our short two night stay and had chosen the hotel for its location and uniqueness. Staff greeted us and helped us with our luggage on arrival. A relaxing check-in with a welcome drink. Marveled at the beauty of the hotel with its impressive staircase and stained glass window and other decorative features. Our room was large so easy to open and live out of our suitcases for two days. As a tea drinker a kettle in the room is always welcomed plus the custard tarts were delicious. Bottled water was provided, again always appreciated when traveling. Buffet breakfast was included in our reservation with its array of delicious options. The staff were friendly and very helpful with directions and luggage in particular. Would recommend to others when staying in Porto.

Stayed in July 2025

Our only complaint? That we couldn’t stay longer. We left already planning our return.

From the moment we arrived, this hotel was nothing short of magical. The interior is absolutely stunning, grand chandeliers, breathtaking stained-glass windows, and a refined charm that made us feel like we were stepping into a postcard. One of the highlights was the private sun deck complete with a dip pool perfect for unwinding with drinks and gourmet nibbles, available on demand. The staff went above and beyond, welcoming us with warm smiles and genuine hospitality. We were greeted with a glass of port on arrival, a deliciously thoughtful introduction to Porto that set the tone for our stay. The rooms were immaculate, with a nightly turndown service and chocolates placed on our pillows; small touches that made a big difference. A standout member of the team was Riu Pinto (concierge) whose warmth and professionalism elevated our entire experience. From the moment he greeted us, Riu made us feel truly seen and cared for. His attention to the smallest details from remembering our name, preferences to anticipating our needs, he was remarkable. He offered thoughtful recommendations that led us to some of the best hidden gems in the city, making our trip feel personalised and unique. His deep local knowledge and passion for Porto added a rich layer to our visit, and his friendly, approachable demeanor made every interaction a pleasure. Riu is a true asset to the hotel and a big reason why our stay was so memorable.

Stayed in July 2025

Sometimes I had to ask for more face cloths etc for the room, felt like while the room was being cleaned they could have topped up things in the bathroom abit more

Stunning hotel. Every staff member was so pleasant and helpful. Beautifully decorated. The pool and the sun bed area was Lovely bonus. Breakfast was Lovely

Stayed in July 2025

Furnished to high standard - historical

Stayed in July 2025

Had a little difficulty figuring out how to drop off luggage and park car but hotel met us at end of street and helped.

Great location! Close to walk to the sights but in a quiet area. Staff was very helpful with recommendations on restaurants and how to spend our day. Rooms were very nice .

Stayed in July 2025

Beautiful hotel, great location.

Stayed in June 2025

Great location friendly and helpful staff nice breakfast

Stayed in June 2025

Everything was fantastic 🤩

Stayed in June 2025

N/a

Beautiful property with a little splash pool and terrace for relaxing after walking the hills of Porto. Staff were fabulous and we were looked after with our small dog being v popular.

Stayed in May 2025

Nothing

Beautiful interior. It was wonderful to have clean towels daily and night service.

Stayed in May 2025

Really good rooms but maybe more lights in the room.

Great location and wonderful staff. Nothing too much trouble and a lovely place.

Stayed in May 2025

Nothing

Beautiful decor , luxury surroundings , helpful staff.

Stayed in April 2025

Amazing hotel! Loved the decor! Staff were very friendly and helpful. Very central location!

Stayed in March 2025