Despite constant reminders and constant confirmations, they forgot to deliver birthday cake which could have made my partners birthday really special. No apologies or alternate arrangements offered.

really good breakfast, beautiful property and a nice spa.

Stayed in July 2025

Amazing hotel, fantastic brekfest, swimmingpool, hotel garden, library and SPA. Very friendly and welcoming staff. Very clean

Stayed in July 2025

The main pool area needs modernising in our opinion. You can easily hear noise from the corridors. Our room was at the end of the new building and the cleaners had their trolley outside our door for the whole day which was slightly annoying when it could be tucked behind the corner. Some food options are overpriced at the relaxed restaurant (€17 for a basic chicken wrap).

The hotel gardens are beautiful and they give a sense of space and tranquility. The sun loungers by the room were handy to have. The bed is very comfy. There are two pools but we chose to use the adults only one as it was in a nicer area. The banana trees are great (however we expected to see more banana options on the menu or even just bananas in baskets for guests to consume!). The more relaxed restaurant on site serves delicious food and is mostly reasonably priced. Hotel staff were very warm and welcoming. Breakfast had a good selection and was well organised. Hiring a car is essential for Madeira and there is parking at the hotel, they kindly sorted this for us and made it very easy!

Stayed in July 2025

Absolutely amazing experience. Wonderful garden, clean and beautiful rooms.

Stayed in July 2025

Found the beds a little uncomfortable.

Fabulous location with stunning gardens. Stayed in an attractive modern wing overlooking an impressive Manor House. Staff were lovely and attentive. Rooms were a good size and well appointed. Very calming and peaceful spot.

Stayed in June 2025

We think the hotel should offer the opportunity of a guided tour of the wonderful garden to learn more about the plants and tress.

All the staff were excellent. The reception staff were welcoming. The waiters and waitresses, who served us at breakfast, lunch, pre-dinner drinks and sometimes dinner rememberd our room number and what we liked to drink. Excellent considering how many people they must serve in a week. Breakfast had just the right amount of choice and was of very good quality. The espresso coffees were very good too. Lunch had enough choice and was of very good quality and so too was the dinner option in the more relaxed restaurant. We did not use the fine dining restaurant.

Stayed in June 2025

It felt very stifled with a young child and the majority of residents seemed irritated by his presence

The staff, the gardens, the location

Stayed in June 2025

Spa only accessible from outside Outdated furniture in the main building (below reception)

Nice Park in Town, Nice outdoor restaurant

Stayed in May 2025

Uneven paths

The gardens

Stayed in May 2025

Loved the peace of the gardens the hotel had a very relaxed peaceful vibe. Hotel staff were faultless, efficient and eager to help if needed.

Stayed in April 2025

Exceptional service from the very friendly team of staff

Stayed in February 2025

There is a steep hill to climb when returning from Funchal!

Such a peaceful hotel with fantastic staff, stunning grounds and a delicious breakfast choice.

Stayed in March 2025

Lounge restaurant

The garden

Stayed in March 2025

Soundproofing isn’t very good, but it’s a quiet place normally with more elderly people staying for some race and quiet, however, we had to complain one afternoon about the noise from the room next door, which we are told were kids playing. It only happened once. It’s quite surprising though that kids are allowed at this hotel due to there being no kids facilities, except a pool. Anyway, for that reason alone we wouldn’t return.

Lovely gardens. The WiFi worked quite well, the breakfasts some mornings were better than others. If you came down for a late breakfast, some cooked things like bacon had been hanging around too long. We had only one evening meal which was adequate for very expensive. There are nice restaurants only 5-10 minutes walk down a steep hill.

Stayed in March 2025

Superb tranquility in delightful and beautifully kept grounds

Stayed in February 2025

A bit more variety for breakfast is needed

Garden is a paradise, Staff very attentive and well trained

Stayed in January 2025

Only thing to give feedback on: The room was a bit outdated. Hardly any sockets for our chargers, no separate shower. During showering in the bathtub a cover plate from the ceiling fell down on me. It was covered with a lot of fungus.

Hotel was amazing! Great location, beautiful garden, tasteful breakfast, really great place to stay!

Stayed in December 2024

The walls between the adjacent rooms are thin so noice travels easily

Wonderful location with friendly staff in a beautifully kept garden oasis. Conveniently located next to some superb restaurants.

Stayed in December 2024

Nothing

Lovely hotel set in lovely gardens

Stayed in November 2024

Just the most beautiful setting in stunning gardens and so relaxing.

Stayed in December 2024

The doors are a bit noisy as they slam, but thankfully it was quiet at night.

The gardens were beautiful and the room was large, comfortable and clean with a comfortable double sun lounger to enjoy the fantastic views over the garden. It was well placed a short walk from the city centre (15 mins for those without mobility issues) and close to several restaurants and car rental places. The onsite dining was also delicious and easy to get a table.

Stayed in November 2024

We loved it and there is nothing we did miss or not like!

Lovely property, facilities and wonderful staff that ensures that rooms and grounds are always kept up to standards. Everyone is kind and helpful and goes the extra mile. Nothing is too much and everything is delivered with a smile. We had the most wonderful time and will return again. Thank you to all the staff that make this place magical.

Stayed in November 2024

Nothing

Absolutely fantastic place, the hotel, the garden, the food and wine, the staff. Magical place.

Stayed in November 2024

Unfortunately, the food in the restaurant was only average for the high price range. We are used to something different from a 5-star accommodation.

A very beautiful hotel with a stunning garden area. Very centrally located, which makes city excursions much easier.

Stayed in October 2024