9.0

Reviews of Barceló Funchal Oldtown 5 stars

Rua da Alfândega 9, Se, 9000-059 Funchal, Portugal

  • 3.0 Poor
    Yasmeen

    Reviewed: 2 September 2025 · Stayed in June 2025

    Verified review
  • Julia

    Reviewed: 2 September 2025 · Stayed in September 2025

    Verified review

    The property is very well located. The pool is lovely - but quite small and shallow so more of a large plunge pool. The rooms were comfortable as were the beds with lovely big showers. Some extra touches were missing - no tissues in the room. No shower caps and no drawers or shelves for your belongings. Lots of hanging!

    Very expensive

  • Bernie

    Reviewed: 31 August 2025 · Stayed in August 2025

    Verified review

    The location was very central.

    Shortage of sun beds around the pool.

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  • Ruhena

    Reviewed: 30 August 2025 · Stayed in August 2025

    Verified review

    Brilliant location and nice rooms with really comfortable beds. Nice roof terrace with pool which weren’t too busy.

    I feel some things were slightly lacking for a 5* hotel e.g towels weren’t soft, the rooms were slightly small for the price (we booked junior suite and twin double room and both were almost the same), toiletries could’ve been better quality, toilet seats and bins were abit worn.

    Property response:

    Dear Ruhena, Thank you so much for your review. We sincerely appreciate your observations about room dimensions and amenities. While our junior suites offer 30 square meters of carefully designed space, we understand preferences for spatial layouts may vary between guests. It's rewarding to know our central location served your exploration needs well. Our housekeeping team takes particular pride in maintaining spotless environments, and we're delighted you found the beds exceptionally comfortable. The rooftop pool remains a favorite spot for enjoying Madeira's panoramic views. We look forward to seeing you on your next visit to Madeira. Best wishes, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Ruhena, Thank you so much for your review. We sincerely appreciate your observations about room dimensions and amenities. While our junior suites offer 30 square meters of carefully designed space, we understand preferences for spati… Show more

    Barceló Funchal Oldtown
    30 August 2025
  • 7.0 Good
    Katy

    Reviewed: 29 August 2025 · Stayed in August 2025

    Verified review

    Location was amazing! Breakfast was very good but I’ve had better / more options at other five star hotels in Portugal before. Housekeeping did an amazing job and they were very friendly!

    Very small gym with late opening time. Somewhat small pool given the number of rooms/ guest but understand that you have to compromise on some things given the location in town. Thanks!

    Property response:

    Dear Katy, Thanks for the time taken to share your experience. We sincerely regret that our fitness facilities and pool dimensions didn't meet your expectations. While we aim to balance urban accessibility with amenities, your observations help us understand guest priorities. It's wonderful you enjoyed our prime location near Funchal Cathedral and found our housekeeping team's service exceptional. Our breakfast team takes pride in crafting varied offerings using local produce, and we're delighted you appreciated these efforts alongside the comfort of your accommodation. We do hope to welcome you back on a future occasion. Best wishes, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Katy, Thanks for the time taken to share your experience. We sincerely regret that our fitness facilities and pool dimensions didn't meet your expectations. While we aim to balance urban accessibility with amenities, your observation… Show more

    Barceló Funchal Oldtown
    30 August 2025
  • Heather

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review
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  • Riah

    Reviewed: 27 August 2025 · Stayed in August 2025

    Verified review

    The reception and restaurant staff were very welcoming. The pool is beautiful with stunning views especially at night time with the hills lit up with the lights! The first round of the mini bar is free which was a welcomed surprise and the breakfast was delicious.

    Sometimes the housekeeping staff would take towels away when we were still using them and not leave water but everything else was great. Only a small thing!

    Property response:

    Dear Riah, Thank you for taking the time to review your stay. We regret any inconvenience you experienced regarding room amenities and assure you our team remains available around the clock to address such matters immediately. It’s delightful you appreciated our welcoming colleagues, enjoyed relaxing by our illuminated pool area with its panoramic views, and valued thoughtful touches like the complimentary minibar refreshments. Our central Funchal location near cultural landmarks and local eateries perfectly complements these experiences. It would be a pleasure to have you return for another wonderful stay! Best wishes, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Riah, Thank you for taking the time to review your stay. We regret any inconvenience you experienced regarding room amenities and assure you our team remains available around the clock to address such matters immediately. It’s delig… Show more

    Barceló Funchal Oldtown
    27 August 2025
  • Belinda

    Reviewed: 27 August 2025 · Stayed in July 2025

    Verified review

    All the facilities were excellent, as was the breakfast — everything lived up to expectations. I was attending a conference so didn’t get to spend as much time at the hotel as I would have liked, but overall it was a great stay and everything was spot on

    Not enough time spent at hotel to enjoy the full experience.

    Property response:

    Dear Belinda, Thank you very much for these kind comments. We understand conference commitments can limit leisure time and hope you might return to explore our rooftop pool and Madeiran cuisine offerings. It was our pleasure to provide comfortable accommodations with premium amenities. Our team takes pride in maintaining high cleanliness standards while offering convenient access to Funchal's cathedral and vibrant city center through our central location. We look forward to welcoming you back in the future. Kind regards, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Belinda, Thank you very much for these kind comments. We understand conference commitments can limit leisure time and hope you might return to explore our rooftop pool and Madeiran cuisine offerings. It was our pleasure to provide co… Show more

    Barceló Funchal Oldtown
    27 August 2025
  • Anonymous

    Reviewed: 26 August 2025 · Stayed in August 2025

    Verified review
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  • Colm

    Reviewed: 25 August 2025 · Stayed in August 2025

    Verified review
  • Mykhailo

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
  • Ali

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review
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  • Anonymous

    Reviewed: 23 August 2025 · Stayed in July 2025

    Verified review
  • Caoimhe

    Reviewed: 23 August 2025 · Stayed in August 2025

    Verified review

    Amazing location, facilities, staff and breakfast was delicious every morning! Cannot recommend the hotel and facilities enough! Our room had everything one would need and staff could not have been more helpful and accommodating!

    Very minor but perhaps more sunloungers/beds for the pool area, but the pool area was still excellent and well serviced!

    Property response:

    Dear Caoimhe, We appreciate that you took the time to share your experience with us. While we're committed to continuous improvement, we acknowledge your observation about pool facilities. Our rooftop area remains a priority for guest comfort. Your kind words about our central location near Funchal Cathedral and the quality of amenities truly motivate our team. We're particularly pleased you enjoyed our B-LikEat breakfast offerings and found your room well-equipped for relaxation. It's rewarding to hear our staff's attentiveness contributed positively to your stay. We look forward to welcoming you for another pleasant holiday. Best wishes, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Caoimhe, We appreciate that you took the time to share your experience with us. While we're committed to continuous improvement, we acknowledge your observation about pool facilities. Our rooftop area remains a priority for guest com… Show more

    Barceló Funchal Oldtown
    27 August 2025
  • Elizabeth

    Reviewed: 22 August 2025 · Stayed in August 2025

    Verified review
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  • Jenny

    Reviewed: 21 August 2025 · Stayed in August 2025

    Verified review

    Excellent location in the heart of Funchal. The bed was incredibly comfortable. The breakfasts were delicious

    Property response:

    Dear Jenny, Thank you very much for these kind comments. It brings us joy to know our central position in Funchal's historic heart helped you explore Madeira's charm effortlessly. Our team takes pride in curating sleep experiences with premium bedding, and we're delighted you found the arrangements to your liking. Your mention of the morning offerings is particularly gratifying, our chefs strive to showcase local flavors through carefully selected seasonal ingredients. We look forward to welcoming you back for another excellent experience with us. Kind regards, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Jenny, Thank you very much for these kind comments. It brings us joy to know our central position in Funchal's historic heart helped you explore Madeira's charm effortlessly. Our team takes pride in curating sleep experiences with pr… Show more

    Barceló Funchal Oldtown
    22 August 2025
  • Luana

    Reviewed: 20 August 2025 · Stayed in August 2025

    Verified review

    room was nice pool was great

    parking was a bit far

    Property response:

    Dear Luana, We appreciate that you took the time to share your experience with us. We regret any inconvenience caused by the distance to parking areas during your stay. Our central location in Funchal prioritizes walkability to cultural landmarks like the Cathedral and Avenida do Mar. It was our pleasure to provide welcoming service and maintain accommodations that met your expectations. Our team takes pride in ensuring guests enjoy our rainfall showers and leisure facilities like the rooftop pool overlooking Madeira's coastline. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Luana, We appreciate that you took the time to share your experience with us. We regret any inconvenience caused by the distance to parking areas during your stay. Our central location in Funchal prioritizes walkability to cultural l… Show more

    Barceló Funchal Oldtown
    21 August 2025
  • Mahmoud

    Reviewed: 19 August 2025 · Stayed in August 2025

    Verified review

    The staff were very helpful and understanding and that is very important

    Property response:

    Dear Mahmoud, Thank you very much for your kind feedback. We're delighted our attentive team could enhance your stay through their thoughtful service. Maintaining spotless surroundings is a priority we take seriously, and we're thrilled you appreciated both our facilities and our prime location near Funchal Cathedral. Being steps away from cultural landmarks allows guests to immerse themselves in Madeira's charm effortlessly. We look forward to welcoming you back for another memorable experience. Best wishes, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Mahmoud, Thank you very much for your kind feedback. We're delighted our attentive team could enhance your stay through their thoughtful service. Maintaining spotless surroundings is a priority we take seriously, and we're thrilled … Show more

    Barceló Funchal Oldtown
    21 August 2025
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  • Zain

    Reviewed: 18 August 2025 · Stayed in August 2025

    Verified review
  • Javier

    Reviewed: 15 August 2025 · Stayed in August 2025

    Verified review

    Super centric location!! Everything clean and new. Excellent staff very helpful!

    Nothing.

    Property response:

    Dear Javier, Thank you very much for your kind feedback. We're delighted our central location provided easy access to Funchal's vibrant heart. Our team takes pride in maintaining modern facilities and delivering attentive service that makes stays memorable. Your recognition of both the property's comfort and our colleagues' hospitality truly means the world to us. It's particularly rewarding to know every aspect from the room amenities to the overall value met your expectations completely. We strive to create environments where guests can fully immerse themselves in Madeira's beauty while enjoying contemporary comforts. We look forward to welcoming you back for another memorable experience. Best wishes, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Javier, Thank you very much for your kind feedback. We're delighted our central location provided easy access to Funchal's vibrant heart. Our team takes pride in maintaining modern facilities and delivering attentive service that ma… Show more

    Barceló Funchal Oldtown
    21 August 2025
  • Teba

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review
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  • Marina

    Reviewed: 11 August 2025 · Stayed in August 2025

    Verified review

    Location, confort

    No parking

  • Elisabeth

    Reviewed: 9 August 2025 · Stayed in August 2025

    Verified review

    Great hotel with an urban, relaxing atmosphere. Modern, clean, and the staff is extremely friendly. Breakfast was perfect, with a wonderful selection (except that there was only coffee from capsules). We loved the pool area on the rooftop terrace, in particular the fantastic views onto the cathedral and city overall.

    Even if the junior suite (for three people) was very nice, the room could have been more spacious — it felt a bit like a standard double room with added couch in front of the window. The pool area fills up quickly, there could have been a few more sun beds. Note that the pool is not really for swimming, it’s rather small and shallow (but with stunning views!).

    Property response:

    Dear Elisabeth, We appreciate that you took the time to share your experience with us. We sincerely apologize that some aspects of your stay did not meet your expectations. Our junior suites are designed to offer 30 square meters of living space, combining comfort with functionality. The rooftop swimming pool was conceived as a relaxation area where guests can unwind while admiring the panoramic views. Your praise for our establishment warms our hearts. The dedication of our team members shines through their genuine hospitality and attentiveness. The pristine condition of our premises and the inviting ambiance reflect our commitment to excellence. Moreover, we are delighted that you savored our carefully curated breakfast selection and appreciated the breathtaking vistas of the cathedral and cityscape from our rooftop terrace. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Cristina Pérez , Directora General Barceló Funchal Oldtown

    Dear Elisabeth, We appreciate that you took the time to share your experience with us. We sincerely apologize that some aspects of your stay did not meet your expectations. Our junior suites are designed to offer 30 square meters of livin… Show more

    Barceló Funchal Oldtown
    11 August 2025
  • Claire

    Reviewed: 9 August 2025 · Stayed in July 2025

    Verified review
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  • Olga

    Reviewed: 8 August 2025 · Stayed in August 2025

    Verified review
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