Rua do Brasil, Lote 4.11.1, 8125-504 Vilamoura, Portugal
#58 of 557 hotels in Vilamoura
Guests' ChoiceBased on 297 hotel reviews
8.7Cleanliness
9.2
Comfort
9.2
Location
8.4
Facilities
8.8
Staff
8.9
Value for money
8.3
Free WiFi
7.5
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End of dialog contentReviewed: 4 September 2025
Amber-mae
United KingdomNothing
Lovely apartment, spacious & kept clean! Facilities such as pool area and bar/restaurants were beautiful. Breakfast was great!! The staff were lovely and accommodating. Really easy to get Ubers/transport to any restaurants or areas.
Stayed in September 2025
Reviewed: 2 September 2025
Muhammad
United KingdomThey suppose to provide tea/coffee facilites in the room
Goid location, clean place. Not too crowdy like other resorts. House keeping staff was very good
Stayed in September 2025
Reviewed: 31 August 2025
Angela
United Kingdomnothing
staff very helpful and Friendly Pool bar and cleanliness
Stayed in August 2025
Reviewed: 17 August 2025
Emer
IrelandLater check out! Jacuzzi section of pool not working!
Check-in was 4pm but check out was 10 am !!!
Stayed in June 2025
Reviewed: 10 August 2025
Barbara
United KingdomThe WiFi was flaky and unreliable. On our first night the aircon condensation flowed and leaked into our room forming a big puddle on the ground (although they came and cleaned it up quickly we got the impression it was a known issue from before). The restaurants although yummy, were very expensive and better options can be found outside. Location was ok, but would need a car to get around. Although the swimming pools were amazing, a member of staff told us we weren’t allowed to play with an inflatable beach ball even though many people were playing with big inflatables and jumping into the pool.
Very spacious, lots of facilities (including games room with ping pong table, big swimming pools, gym, (expensive) restaurants, shuttle bus to the marina with reserved sun beds for Hilton guests). The staff were very nice, helpful and friendly. There was a good breakfast buffet with gluten free bread options/ muffins which were individually wrapped. Non- dairy milk and yoghurt options were also available.
Stayed in August 2025
Reviewed: 1 August 2025
Ann
IrelandROOMS COULD BE UPDATED SLIGHTLY FOOD AND DRINK VERY EXPENSIVE AT POOL BARS
OVERALL VERY HAPPY STAFF VERY
Stayed in July 2025
Reviewed: 28 July 2025
Ciaran
IrelandPerfect location and very peaceful . Lovely staff and excellent food
Stayed in July 2025
Reviewed: 28 July 2025
Kishanda
United KingdomLight and spacious, clean and bright, well equipped space
Stayed in July 2025
Reviewed: 28 July 2025
Marc
United KingdomReception staff need more training on how to respond and help customers not just brush them off. Confusion over check in and check out times, this needs to be clarified. Restaurant food over priced.
Room was spacious and clean. Facilities on the campus were good. Pool area was clean and well maintained, plenty of dining options. Restaurant staff were friendly. Breakfast was superb.
Stayed in July 2025
Reviewed: 12 July 2025
Mari
United KingdomGardens need more attention
Facilities cleanliness and restaurants
Stayed in July 2025
Reviewed: 10 July 2025
Claire
IrelandExcellent facilities and super staff
Stayed in July 2025
Reviewed: 8 July 2025
Daniel
United KingdomThe check-in process was TERRIBLE. as the person who booked the holiday I (seemingly stupidly) thought I could get the keys for every apartment I had paid for but nope, the named person on booking.com I informally allocated were only able to collect the keys vs the person (me) who had paid for it from my bank account! - bizzare! I enjoyed my stay but wow - the last thing you need for a big group of 21 people is them all having to provide their passport and assigned rooms as they walk in the door - it took a couple of hours when it should have been much more painless. The apartments reception is tiny, not at all 5 stars like compared to the Hilton across the pool area. The pool drinks and food are very overpriced, it just encourages people to drink from their rooms - a 12 euro cocktail is way too much for anything served in a plastic cup. The staff who manned the reception at the apartment side seemed to be the trainees from the Hilton and they didnt seem to have any autonomy. we had 7 in one apartment and a couple of times toilet rolls and towels weren't replaced. Everything else with the apartment, furnishings etc perfect. The reception staff were not very helpful, nothing personal I just hope the Hilton etc provide the apartments with more experienced staff moving forward as the reviews will start slipping.
The Pool and facilities were great, loads of options for a large busier pool or a quieter one. The sun-loungers were plentiful too. The breakfast was great and the apartments I booked for a group of 21 were fantastic, the 3 bed had 3 bathrooms - its not clear on most pics but thats the case , the layout for the 3 bed was fantastic. The 2 bed apartment had 2 bathrooms and again very big and modern.We requested balloons and decorations for a celebration at it was incredible in the apartment when we arrived ! Its really integrated with the Hilton, they share pools and it is really the same resort.
Stayed in July 2025
Reviewed: 28 June 2025
Ian
United KingdomAccommodation excellent and spotless; lovely balcony
Stayed in June 2025
Reviewed: 23 June 2025
Allan
United KingdomSome staff not helpful or even acknowledged you. Never explained hotel facilities on arrival. Felt for a five star hotel was very poor, but if you went to main entrance to hotel you got the service. Don’t see why when entering into the apartments entrance standards drop and treated differently. Felt like a second class citizen! Our garden area was neglected where rest of pool areas at main areas kept lovely. Apartments don’t feel they get same attention. Why?
Spacious, everything you needed for cooking, dishes, crockery etc. Kitchen and bathroom well equipped. Bed was really comfy. Cleaning staff very pleasant and did excellent job looking after our apartment.
Stayed in June 2025
Reviewed: 13 June 2025
Bill
New ZealandCats and rubbish
Breakfast and golf
Stayed in June 2025
Reviewed: 8 June 2025
Ellen
United KingdomSometimes room service forgot to replenish clean towels
The breakfast buffet was amazing
Stayed in June 2025
Reviewed: 30 May 2025
Isabel
United KingdomClean, friendly and not too busy. Hotel has been going under some refurbishment since our last stay and the gym and main pool area facilities are much improved.
Stayed in May 2025
Reviewed: 24 May 2025
Nicola
United KingdomNothing. Everything was great
Clean spacious and great location
Stayed in May 2025
Reviewed: 24 May 2025
Rodney
United KingdomNo tea bags or coffee sachets left in the apartment...we had to bring up from the various restaurants
The overall quality of service was just very good
Stayed in May 2025
Reviewed: 20 May 2025
Jason
United KingdomNothing
Facilities
Stayed in May 2025
Reviewed: 19 May 2025
Carol
United KingdomThe Lounge Suite. Not comfortable for a small person.
I like everything about it.
Stayed in May 2025
Reviewed: 18 May 2025
Michelle
United KingdomThere wasn’t much around the hotel. It does operate a free shuttle however to the marina.
Breakfast was excellent. Rooms very spacious and comfortable with excellent facilities.
Stayed in May 2025
Reviewed: 13 May 2025
Patrick
Ireland€25 per person is way too much.
Tasty, variety.
Stayed in May 2025
Reviewed: 11 May 2025
Patrick
IrelandNot applicable.
Exceptional one bedroom suite.
Stayed in May 2025
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