The only negative is leaving the hotel, because the hotel and the staff there are amazing!

Everything was great. This hotel is fantastic, very good value for money. The room was so nice and clean, the breakfast was amazing- so many options and yummy food. The gym and spa facilities were really cool and nice to use. The Bistro on the ground floor had really good quality food at good, affordable prices. The lobby is very nice to relax in if you arrive early and want to chill out. Finally, the staff were incredible, such lovely people and very helpful. This is definitely the best hotel I have ever been to!! Also, the location was very close to the centre, a nice walk through town with a lot of shops, great cafe and restaurants. :)

Stayed in September 2025

The location.

I like the fact that the hotel cares about the guests from the first day until the last day, not only the first day, and after that they forget the guest The staff is amazing, friendly, and attentive.

Stayed in July 2025

Fab breakfast and tranquil setting. We loved it

Stayed in August 2025

Everything was good during our stay.

Nice clean room, good location, very friendly and professional staff and very nice breakfast, also gym was good too. Thanks to all the staff.

Stayed in August 2025

SPA. Bed, pillow.

Stayed in August 2025

The facilities .. such as the pool and the gym looks a bit old

The guest service were amazing

Stayed in August 2025

All was good.

Had everything you needed and more. The staff very helpful. Many restaurants to choose from. Didn’t need to leave the hotel!

Stayed in August 2025

The rooftop bar, had a meal but wasn't great. Shrimps were salty and hard, fries were dry. Informed the staff, though nothing was done but didn't matter to me personally.

Loved it. The staff, the location, the hotel. Excellent location. The pool, jacuzzi, steam room, gym et al. All well maintained. Definitely will stay here if I ever need. Unfortunately didn't take names of staff but all front office staff, very welcoming. Made us feel "welcomed" not just words. Security, concierge etc. Loved it

Stayed in July 2025

All the staff went out of their way to help with even the smallest request. Lovely hotel.

Stayed in July 2025

Everything

Great piece I would stay there again

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

Good facilities and location. Providing water at the hotel was a nice touch. Lovely rooms.

Stayed in July 2025

The property is a classical Lisbon hotel, impeccable.

Stayed in July 2025

Location did not have a lot of close cafes for coffee or to grab a quick bite to eat. To get to city centre you have to walk 15 minutes which is fine.

Staff was accommodating and very friendly. Made recommendations and always willing to help. Rooms were spacious and comfortable. Lounge was beautiful with great views.

Stayed in June 2025

We had an wonderful family holiday at the Altis Grand Hotel in Lisbon! The service was excellent, the staff were friendly and attentive, especially Cláudia Soares, and the rooms were very comfortable. The location was perfect for exploring the city, and we truly appreciated the beautiful amenities and relaxing atmosphere. Highly recommend for anyone visiting Lisbon.

Stayed in June 2025

N/a

Lovely hotel, nice and clean. Friendly and helpful staff, excellent selection of food and drinks. Roof terrace is great for an early evening drink! Also in a great location with many places walkable or a short taxi ride away.

Stayed in June 2025

Car parking access is engaging

Great well run/ appointed hotel in good location

Stayed in June 2025

Great location and staff were excellent

Stayed in June 2025

Nothing

We had a truly wonderful stay at the Lisbon Altis Grand Hotel. From the moment we arrived, the staff made us feel welcome and cared for. A special thank you to Philippa, Bruno, and Pedro, who went above and beyond to ensure our comfort throughout our stay. Their warm hospitality and attentiveness were genuinely appreciated — and we were even surprised with a lovely room upgrade, which made our experience all the more special. The rooms were beautifully clean, luxurious, and extremely comfortable, offering a perfect retreat after a day exploring the city. The spa facilities were lovely and relaxing, and although we weren’t able to get an appointment that day, the environment itself added to the overall calm and indulgent atmosphere of the hotel. The location is fantastic, with easy access to many of Lisbon’s key sights, shops, and restaurants. All in all, this was a thoroughly enjoyable stay and we wouldn’t hesitate to return. Highly recommended!

Stayed in May 2025

Room a bit small Bathrooms needs a little more improvement on the cleaning.

Staff very polite and friendly One of the best breakfast I’ve had in a hotel.

Stayed in June 2025

somwhat inpersonal - business like atmosphere and reception

Spacious clean well positioned hotel

Stayed in June 2025

Nothing! Everything was great!

Very friendly and helpful staff, luggage storage free & easy, complementary port, chocolates, pastel de nata, great on-site restaurants

Stayed in May 2025

Excellent location and hospitality

Stayed in May 2025

The elevators were too slow.

The room was extremely nice and our only problem was a loss of power for an hour. We were on the 11th floor and it was getting dark so it was concerning until the power came back on.

Stayed in May 2025