Opiniones del Somos Hotel San Juan

Hola, Gracias por compartir su experiencia. Nos alegra saber que disfrutó del hotel, su limpieza, ubicación y actividades. Lamentamos los inconvenientes causados por la falta de luz fue a nivel isla y estuvo fuera de nuestro control. Agradecemos su comprensión. Tomamos nota también del comentario sobre la cama y ya lo hemos reportado para su pronta solución. Agradecemos mucho sus sugerencias y esperamos poder recibirle nuevamente pronto. Saludos cordiales, Amy Somos Hotel

Hola, Gracias por compartir su experiencia. Nos alegra saber que disfrutó del hotel, su limpieza, ubicación y actividades. Lamentamos los inconvenientes causados por la falta de luz fue a nivel isla y estuvo fuera de nuestro control. Agra… Mostrar más

Hola Nerian], Gracias por su comentario y por hacernos saber lo que ocurrió durante su estancia. Lamentamos sinceramente los inconvenientes con el agua y el funcionamiento de la puerta. No es la experiencia que queremos ofrecer, y ya estamos tomando medidas para corregir estos detalles de inmediato. Agradecemos su paciencia y esperamos tener la oportunidad de brindarle una mejor experiencia en el futuro. Atentamente, Amy Somos Hotel

Hola Nerian], Gracias por su comentario y por hacernos saber lo que ocurrió durante su estancia. Lamentamos sinceramente los inconvenientes con el agua y el funcionamiento de la puerta. No es la experiencia que queremos ofrecer, y ya estam… Mostrar más

Hello Ilia, Agradecemos tus comentarios sobre la experiencia en nuestro hotel. Entendemos que las escaleras pueden resultar un inconveniente para algunos huéspedes. En cuanto al estacionamiento, trabajamos constantemente para mejorar la disponibilidad y la comodidad de nuestros servicios. Todo el feedback es valioso para seguir mejorando la estancia de nuestros futuros visitantes.

Hello Ilia, Agradecemos tus comentarios sobre la experiencia en nuestro hotel. Entendemos que las escaleras pueden resultar un inconveniente para algunos huéspedes. En cuanto al estacionamiento, trabajamos constantemente para mejorar la … Mostrar más

Hello Juan Andres, Nos alegra saber que disfrutaste de la ubicación cercana a la placita y que nuestro personal fue amable contigo. Agradecemos tus comentarios, ya que siempre estamos enfocados en brindar una experiencia positiva a nuestros huéspedes. Esperamos que consideres hospedarte con nosotros nuevamente en el futuro.

Hello Juan Andres, Nos alegra saber que disfrutaste de la ubicación cercana a la placita y que nuestro personal fue amable contigo. Agradecemos tus comentarios, ya que siempre estamos enfocados en brindar una experiencia positiva a nuestro… Mostrar más

Hello EDINSON, Agradecemos tu comentario sobre las habitaciones. Nos complace saber que tu experiencia fue generalmente positiva. Si deseas compartir más detalles sobre tu estancia o cualquier aspecto que consideres pueda mejorar, no dudes en hacerlo. Valoramos la opinión de nuestros huéspedes y siempre estamos buscando maneras de mejorar nuestros servicios para futuras visitas.

Hello EDINSON, Agradecemos tu comentario sobre las habitaciones. Nos complace saber que tu experiencia fue generalmente positiva. Si deseas compartir más detalles sobre tu estancia o cualquier aspecto que consideres pueda mejorar, no dudes… Mostrar más

Thank you so much for your kind feedback! We’re absolutely delighted to hear that you enjoyed your time with us. Providing this kind of exceptional experience is our top priority, and it brings us great joy to know we succeeded in making your stay memorable. We would love to welcome you back on your next trip to Puerto Rico! - Somos Hotel Team

Thank you so much for your kind feedback! We’re absolutely delighted to hear that you enjoyed your time with us. Providing this kind of exceptional experience is our top priority, and it brings us great joy to know we succeeded in making y… Mostrar más

Dear Linnette, Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay with the lack of hot water and television. Unfortunately, there was an unexpected citywide power outage during your visit that temporarily affected some of our services, including the availability of hot water and television. While such events are beyond our control, we completely understand how frustrating this must have been and regret any disruption it caused to your stay. To clarify, all of our rooms are equipped with televisions, and we make every effort to ensure a comfortable and seamless experience for our guests. We are truly sorry that this unforeseen situation fell short of the standard we strive to provide. As a gesture of goodwill, we would like to offer you a discount on any future booking with us. We’d love the chance to provide you with the enjoyable, hassle-free experience you deserve. Please feel free to contact us directly, and we’ll be happy to assist you with your next reservation. Thank you again for your understanding, and we hope to welcome you back soon! Warm regards, Somos Hotel Management

Dear Linnette, Thank you for taking the time to share your experience with us. Please accept our sincerest apologies for the inconvenience you experienced during your stay with the lack of hot water and television. Unfortunately, there wa… Mostrar más

Dear Janice, Thank you for taking the time to share your experience. We deeply regret that your stay did not meet your expectations and that you faced inconveniences due to the unexpected citywide power outage and lack of electricity and water during your visit. We like to hold ourselves to a higher standard. At Somos Hotel, the comfort and satisfaction of our guests are our top priorities. While we strive to ensure all essential services are consistently available, unforeseen circumstances can occasionally disrupt this. We sincerely apologize for the impact this had on your stay. Regarding the reimbursement, we understand your concerns and truly regret if it felt inadequate. Our team aims to address such situations fairly, but we are always open to reviewing specific cases further. Please do not hesitate to reach out directly to us so we can discuss this matter in more detail. As a gesture of goodwill, we'd like to offer you a discount on your next stay with us. We hope this will give us the opportunity to provide you with the seamless and enjoyable experience that we are known for. Somos Hotel

Dear Janice, Thank you for taking the time to share your experience. We deeply regret that your stay did not meet your expectations and that you faced inconveniences due to the unexpected citywide power outage and lack of electricity and wa… Mostrar más

Greetings Sarah! We are glad to hear you enjoyed the convenient location of Somos Hotel. We apologize that you had a less than excellent experience due to the power outage and truly understand your displeasure with our property. Unfortunately, we had no control over the city-wide power outage and at this time we are currently in the process of assuring our hotel has an electric generator as soon as possible for the comfort of all future guests. We are deeply sorry for your experience. If you give us the opportunity, we would love to offer you a discount on your next stay. Thank you. - Somos Hotel Staff

Greetings Sarah! We are glad to hear you enjoyed the convenient location of Somos Hotel. We apologize that you had a less than excellent experience due to the power outage and truly understand your displeasure with our property. Unfortu… Mostrar más

Thank you for your wonderful review! We're delighted to hear that our team was able to assist you with your bags and that you found our staff to be cordial and attentive. We strive to provide excellent service to all our guests, and your feedback is greatly appreciated. We look forward to welcoming you back soon! 🌟 Somos Hotel Staff

Thank you for your wonderful review! We're delighted to hear that our team was able to assist you with your bags and that you found our staff to be cordial and attentive. We strive to provide excellent service to all our guests, and you… Mostrar más