The location is just terrible. It feels like you are in the "hood". Very sketchy looking buildings, and few homeless people lingering around outside. Also, we rented a car and we couldn't find parking close by, we had to park several blocks away, at night it's scary because of the sketchy location. For that reason, I wouldn't recommend it for "tourists". If you are a native to PR, or are already aware of how some parts of San Juan are, and that doesn't bother you, its a great place to stay at.

The Building itself was great. It was very clean. We stayed in the room with the private outdoor shower, on the top floor. it was really nice. The AC worked well and the bed was comfortable and clean.

Stayed in March 2025

There is a club right nex door and was super loud with music and ppl singing. Not good if you are trying to get a peaceful night of sleep. I had to use a sound ap on my phone

It was convenient to walk to restaurants

Stayed in February 2025

The location is simply perfect: close to tourist sites and places of interest such as supermarkets and local restaurants.

Stayed in November 2024

Room 1, which faced the main street nearby, had seemingly no sound insulation. When cars drive by, it sounds like you have a window open and are hearing noises from outside. The curtains also provide little light insulation if you are sensitive to light. There were also some small ants in the room upon arrival. Given the plants on the balcony, they must have come from there, but unfortunate to see ants in your room, even if they were not disruptive. Parking is pretty abysmal, and often leads you down narrow, sketchy roads in some of the worst parts of San Juan. It is difficult to feel safe at night and especially unnerving to leave your car in these neighborhoods.

The bathroom had surprisingly high scale amenities. The air conditioning unit worked well to cool down after a hot day outside. The staff provided timely communication for check in and check out policies ahead of our stay and departure - never had to talk to anyone. There are also several bars, restaurants and convenience stores within walking distance.

Stayed in October 2024

Felt unsafe outside. Could not go for walks. Junkies/homeless people sitting in front. Do not rent room 1, right in front and can hear everything outside and people coming up/down stairs.

Place? Excellent. Room? Good. bathroom? Great. Any issues? Taken cared of within 24hrs.

Stayed in February 2024

They seemed to have problems with the basics. There were 2 bath towels, one hand towel and no wash cloths. There was no bathmat and the tile floor was very slippery when wet. The body wash dispenser was empty and not attached to the wall. (There was no other soap except liquid hand soap that was in a dispenser attached to the wall near the sink). There was a half a roll of toilet paper and no spare. This was a 4 story walk-up, not a problem except that the stairs were quite steep. Most of these could easily have been addressed if there were any on-site staff. I would not have booked this property had I known in advance that it was a no-contact property.

The room and the public areas were beautifully decorated and the shower was great. The area around the hotel seemed a little sketchy at first, but there were a lot of nice things about it. We discovered couple of nice cafes and an area where the buildings were all painted with murals. We did enjoy our stay.

Stayed in February 2024

Management was non responsive.

The proximity to restaurants and bars.

Stayed in November 2023

I didn't like the fact that there was no microwave or refrigerator.

I like that the housekeeper was able to accommodate us in any way that we need it she made this day better.

Stayed in November 2023

Location

Stayed in July 2023

Peaceful

Stayed in June 2023

The Wi-Fi signal are not stable

Stayed in June 2023

It was in a bad area. People hanging out on their stoops.

The room was clean and everything within walking distance

Stayed in April 2023

Terrible experience. The location is awful and feels unsafe — the area is full of junkies, and the overall atmosphere is disturbing. The place smells like mold, and to make things worse, there’s a bar in the same building that is not mentioned in the listing. The noise goes on until 2:30 a.m., making it impossible to sleep. This property is completely misrepresented online. It’s more like a motel than a boutique hotel. I’m extremely disappointed and feel like my vacation and time to rest were ruined. I demand a full refund. This was a waste of time and money.

Nothing. I couldn’t sleep and I couldn’t enjoy my stay. Terrible location

Stayed in May 2025

No mini fridge or iron or wash clothes

Nice location and very clean

Stayed in February 2025

Our room was essentially just a King bed and a bathroom—nothing else. There were no chairs, tables, or sofa to provide any comfort or functionality, making it impossible to relax or get any work done. Additionally, THE CALMA POSHTEL is situated next to a karaoke bar, which plays loud music well into the night. The noise, combined with people shouting in the streets, made it impossible to sleep. To make matters worse, when we reached out to the so-called “manager,” of THE CALMA POSHTEL, we were told that he is responsible for multiple properties and that there was nothing he could do to address the issues we were facing. No one at the property was available to assist, leaving us feeling completely unsupported. Furthermore, the neighborhood felt unsafe, which added to our overall discomfort and concern during our stay. Based on our experience, WE CANNOT, in good faith, recommend THE CALMA POSHTEL to other travelers. We believe a full refund is warranted due to the severe discomfort and lack of service we experienced. We hope you will take this feedback seriously and address these issues to prevent future guests from facing the same challenges.

As a seasoned family of travelers who have visited over 30 countries and deeply appreciate cultural differences, we were looking forward to our stay at La Calma Poshtel. Unfortunately, we were very disappointed by our experience. While we can acknowledge that the room itself was relatively clean.

Stayed in December 2024

White walls. No place at all to put my clothes. Like a prison cell. It would take very little to add these things. Stairs were tiring

Clean

Stayed in December 2024

Just in general the only complaint is the noise from the bars downstairs

Clean, minimalist, accessible

Stayed in January 2025

While the host asked on the rules to be mindful of other guests, there is a bar right on the 1st floor that plays music and karaoke very loudly all night. You hard for you to sleep. The surrounding area also not safe.

Very clean.

Stayed in December 2024

The room was tiny, there was no space between the bed and the wall on one side, and only 1 foot to the other side of the bed. The bathroom door was clear so you could see your partner pooping. Funny enough the bathroom was bigger than the bedroom. No space to comfortably put your suitcase. The price was cheaper than other hotels, but not worth the pain. And it is not a hotel, it is a self service airbnb in the shape of tiny rooms.

It was clean.

Stayed in December 2024

The parking accommodations

Clean rooms

Stayed in September 2024

Problem with check in, I had to wait outside the property for more than 1 hour to get the codes to enter. communication was null on Booking.com chat, Once they gave the code to enter, room was the wrong one. So I had to implore to have another room. I received the codes after 15 more minutes Once inside the new room (5), furniture was broken, not clean with bugs that I had to kill and clean. Bad isolation, music from nighttime parties was loud inside the room. Next Morning once I was still on bed, someone enters the room without knocking the door, Awful situation.

Comfortable bed, Nice shower

Stayed in September 2024

Well I had the only room with a shower, the rest had to share a bathroom and in my bathroom we had no water pressure! So we couldn’t fully shower and the location doesn’t allow for you to have a rental car because legit no parking. Also so many door locks and no one physically there to help you when one of them doesn’t work !

Clean

Stayed in April 2024

This property do not have reception or staff in the location. Upon my arrival I did not received any message with instructions on what is my room, the wifi passwords, access codes to hotel and the room, needed to call on the phone provided via email in case of emergency and wait on the line for 30 min. Property advertise on booking that you can pay once you are in hotel, this is a lie, I was charged from the card I provided for pre authorization, on the day before check in without even have the opportunity to talk to anyone. Bed blankets were smelling like a cats piss on it day in and day out, needed to take it to balcony to get read of the stench in the room. The worst part is that representatives in Booking.com suggested me this property as my originally reserved hotel had piping issue. Well done Booking.com!

Cleaning stuff in the morning of my check out were very polite.

Stayed in March 2024

People were very loud in the halls and woke us up at 2am every day

Stayed in January 2024