The pool area and amenities are very basic and not inviting at all

The location is easy to walk from and and easy for transportation to arrive.

Stayed in August 2025

Housekeeping could be better floors were not mopped and bathroom was not properly cleaned.

comfortable, great staff, beautiful building. Great location very centric but far enough to get rest.

Stayed in August 2025

Could be cleaner. House cleaning did not come for daily cleaning after several days. I had to keep calling front desk for toilet paper, towels, and tidying.

The hotel was in a prime location and the room was very spacious. Staff at the hotel was also very friendly.

Stayed in May 2025

Nothing

Was going on a cruise, excellent location.All the staff were very helpful and friendly, room was large, clean with all amenities.

Stayed in May 2025

There was a moldy/musty smell in the hallway of the 5th floor.

Loved the market and restaurant in the hotel!

Stayed in May 2025

Coffee machine did not work. Staff called. I waited an hour and no one came to help. We left. Someone came while we were out. We still couldn’t get the machine to work.

The staff was very friendly and helpful especially Sarah. Thank you to each of them for their exceptional devotion to making my stay a memorable experience!

Stayed in May 2025

Only downside. On checkout day, one of the 2 elevators was not in service. It took us almost 30 minutes to get downstairs. I think hotel could have had staff bring guest bags down using the freight elevator, to free up room in the passenger cabs.

Great location. Room was very nice. Bed was very comfortable. Breakfast buffet was nice as well.

Stayed in April 2025

Our room was very small and dark with very minimal storage. We didn’t even have a window that could open. Just felt very small and cramped and dark

Loved the location. Very walkable to food and shopping. Also I loved watching the cruise ships come in and out of the port. Loved the pool on the roof

Stayed in April 2025

Staff were brilliant, room was very clean and the location great. The rooftop pool is small and there are not enough seats/loungers.

Stayed in April 2025

Location ideal to explore old town, with ready access to Virgin cruise ship. Food very average (maybe a little below). Staff was very friendly, albeit a little slow from a service aspect (e.g., seating at restaurant overly complicated causing long line with only a single person able to seat people with too much paperwork involved). We did not get to enjoy our booked 2 nights as airline cancelled our flight and we arrived next day.

Stayed in April 2025

Restaurant experience could of been better. It wasn’t packed at all and we was waiting to be served a long time.

It was clean and convenient

Stayed in February 2025

In my opinion for one night over the cost was over $350 American dollars which I certainly though was over priced.

Spacious room, view sucked but we only stayed overnight to wait for our cruise. The hotel was literally across the street from the dock and a 2-minute walk. Great area, food and drugstore block and a half away. I would certainly return

Stayed in March 2025

Nice room. Lot's of space and great view.

Stayed in February 2025

We were there just a night so didn’t get to enjoy the facilities nir the old city.

Beautiful old architecture,

Stayed in February 2025

We had a rig with food crumbs all over it when we checked in. We also had no towels and had to ask several time for the cleaning and the towels.

Location. Staff and coffee shop all fantastic.

Stayed in February 2025

That the price increased significantly from what Booking.com said it was going to be to what El Rumbao ended up billing. It about $500 more than what we expected to pay... I stayed in this hotel in 2023 when it was the Sheraton and did the booking the same way and that did not happen. This information should be stated when the booking process is completed so the guest knows that it may cost significantly more when time to check out.

Location and the Customer Service was excellent.

Stayed in January 2025

We purchased a room for 4 with upgrade of breakfast included, then after I paid with no cancelation option ,we got an email that it only included have of our group. Should be reimbursed for the difference since we did not have breakfast.

Nice building centrally located,quiet,clean,good beds. Good staff

Stayed in February 2025

Our room wasn’t cleaned on a two night stay

Location Breakfast was super

Stayed in February 2025

No complaints

I have stayed at this property several times when it was a Sheraton. I was very impressed by the renovations. A much better experience.

Stayed in February 2025

The food in the restaurant was good but the wait time for getting your food after ordering took a very long time. We were not very satisfied with the service.

The location was great. The area seemed safe, although we didn't go out after dark.

Stayed in January 2025

Loved the pool, bar, and restaurants

Stayed in January 2025

Check in and service at the bars took way too much time. Seemed to be ample staff but not efficient.

Proximity to Old San Juan and ship terminal was outstanding.

Stayed in February 2025

The servers in the dining room need to be more attentive.

The room/bed was very comfortable and staff were wonderful. The servers in the dining area could be a little more attentive though as service was a little slow. The breakfast buffet was excellent with a good variety. The hotel is well located, across from the cruise ships. Easy walking around the Old City

Stayed in January 2025

Room availability with ships coming and going (understandable) but the process at this price point was hectic at best.

Location to ship ports, very clean and well maintained.

Stayed in January 2025