Opiniones del El San Geronimo 3 estrellas

Dear Maria, thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations. Please allow us to clarify a few points for you and for future guests reading this review. Our photos online accurately represent the property, and we make every effort to ensure they reflect the rooms and facilities as they are. We are sorry if they gave you a different impression. At the moment, our front desk operates from 2:00 p.m. until 5:00 a.m., but we are in the process of extending this service to a full 24 hours very soon, as we know how important it is for our guests to feel supported at any time. Our official check-in time is from 4:00 p.m., as this allows our housekeeping team to fully prepare the rooms. However, we do offer a luggage storage option so that guests may leave their belongings safely if arriving earlier. We sincerely apologize if our team member did not provide the level of service and courtesy that we strive for. This is not the experience we want for our guests, and we are addressing this matter internally. Cleanliness and comfort are priorities for us, and we are reinforcing our standards with our staff. We hope you will give us another opportunity in the future to provide you with a stay that better reflects our commitment to service.

Dear Maria, thank you for taking the time to share your experience with us. We are truly sorry to hear that your stay did not meet expectations. Please allow us to clarify a few points for you and for future guests reading this review. Our … Mostrar más

Dear Mari, Thank you so much for your wonderful review and perfect scores across all categories. We’re delighted to know you enjoyed your stay, and we truly appreciate your kind words about our cleanliness and overall service. We also thank you for pointing out the curtain issue our team will make sure it’s corrected right away for future guests. It was our pleasure to host you, and we hope to welcome you back soon! Warm regards,

Dear Mari, Thank you so much for your wonderful review and perfect scores across all categories. We’re delighted to know you enjoyed your stay, and we truly appreciate your kind words about our cleanliness and overall service. We also tha… Mostrar más

Dear Echevarria, Thank you so much for your wonderful review and perfect scores! We’re thrilled to hear that you enjoyed the comfort of your room, our décor, and the friendliness of our staff. It was our pleasure to host you, and we look forward to welcoming you back on your next visit! Warm regards,

Dear Echevarria, Thank you so much for your wonderful review and perfect scores! We’re thrilled to hear that you enjoyed the comfort of your room, our décor, and the friendliness of our staff. It was our pleasure to host you, and we look … Mostrar más

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found your bed comfortable and the air conditioning working well. We sincerely apologize for the issues you experienced with room service and staff attention. Please know that we do offer Wi-Fi, and our front desk team is always happy to assist guests in connecting. While we do not currently offer breakfast, we are excited to share that we are in the process of opening a restaurant that will soon provide breakfast and additional dining options for our guests. We truly appreciate your comments, as they help us improve our services, and we hope to have the opportunity to provide you with a more complete and enjoyable stay in the future.

Dear Guest, Thank you for taking the time to share your feedback. We’re glad to hear that you found your bed comfortable and the air conditioning working well. We sincerely apologize for the issues you experienced with room service and st… Mostrar más

Dear Soto Ramos, Thank you for sharing your feedback. We’re glad to hear you enjoyed the comfort, location, and overall facilities of our property. We sincerely apologize for the noise you experienced during your stay. Please note that we no longer have the air compressors near the rooms, creating a much more silent and peaceful atmosphere for our guests. We hope to have the opportunity to welcome you back and provide an even more comfortable experience.

Dear Soto Ramos, Thank you for sharing your feedback. We’re glad to hear you enjoyed the comfort, location, and overall facilities of our property. We sincerely apologize for the noise you experienced during your stay. Please note that we… Mostrar más

Dear Ileana, Thank you for your kind review and high scores! We’re thrilled to hear you enjoyed our friendly staff and unique décor, and that you found our property comfortable and welcoming. Regarding parking, while we do not offer on-site or valet parking, there is a convenient public parking lot just a 1-minute walk from the hotel. We hope to welcome you back on your next visit! Warm regards,

Dear Ileana, Thank you for your kind review and high scores! We’re thrilled to hear you enjoyed our friendly staff and unique décor, and that you found our property comfortable and welcoming. Regarding parking, while we do not offer on-si… Mostrar más

Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly regarding service and billing. Providing friendly, helpful service and clear documentation is important to us, and we apologize if that wasn’t your experience. Regarding the invoice, we’re happy to send it via email if it wasn’t available on site, please feel free to contact us directly so we can assist you. We appreciate you bringing this to our attention and will use your feedback to improve our service going forward.

Thank you for your feedback. We're sorry to hear that your experience didn’t meet expectations, particularly regarding service and billing. Providing friendly, helpful service and clear documentation is important to us, and we apologize… Mostrar más

Muchísimas gracias por tomarte el tiempo para compartir tu experiencia. Nos alegra mucho saber que la ubicación fue de tu agrado y que disfrutaste tanto de la Playita del Condado. Es un placer saber que nuestro equipo te hizo sentir bienvenido y cómodo desde el primer momento. También nos entusiasma que hayas quedado satisfecho con la habitación 300 y las comodidades que ofrecemos. También agradecemos tu recomendación de mencionar opciones cercanas para el desayuno, definitivamente tomaremos en cuenta tu comentario para que futuros huéspedes puedan disfrutar de esas deliciosas opciones. Trabajamos para que cada detalle aporte a una estadía agradable, y comentarios como el tuyo nos motivan a seguir mejorando. ¡Esperamos que hayas disfrutado al máximo tu visita, y sería un placer recibirte nuevamente pronto!

Muchísimas gracias por tomarte el tiempo para compartir tu experiencia. Nos alegra mucho saber que la ubicación fue de tu agrado y que disfrutaste tanto de la Playita del Condado. Es un placer saber que nuestro equipo te hizo sentir bienven… Mostrar más

Thank you for sharing your feedback! We’re glad to hear that the room offered plenty of space and privacy, and that it was clean. We apologize for the inconvenience regarding the lack of dishes, glassware, and a coffee maker in the room. We appreciate you bringing this to our attention, and we’ll work on ensuring that these items are available for our guests in the future. Your input helps us improve, and we hope to provide you with a more enjoyable experience next time!

Thank you for sharing your feedback! We’re glad to hear that the room offered plenty of space and privacy, and that it was clean. We apologize for the inconvenience regarding the lack of dishes, glassware, and a coffee maker in the room. We… Mostrar más

Thank you for highlighting our staffs work, we are very glad you were pleased with our newly renovated rooms. We have adjusted our front desk hours and we are adding personnel in the mornings as well. Our apologies for the wait during check in and for the noise inconvenience, we are taking care of this to ensure a great experience for all future guests.

Thank you for highlighting our staffs work, we are very glad you were pleased with our newly renovated rooms. We have adjusted our front desk hours and we are adding personnel in the mornings as well. Our apologies for the wait during check… Mostrar más

Hello Maria, Regarding payment, booking does not require payment in advance when it is a hotel collect reservation. The payment is processed by the hotel any time between the time you book to the time you check in. There was a remote in the room upon arrival but you dropped it off at the front desk after midnight indicating it did not work, we sent maintenance that morning and the TV had been unplugged, it was plugged and you were provided with a remote resolving the issue. When it comes to the hot water, we did encounter some unforeseen issues with our heater but that was also resolved by a technician. We sincerely apologize for any inconvenience these may have caused and continue working on improving our services.

Hello Maria, Regarding payment, booking does not require payment in advance when it is a hotel collect reservation. The payment is processed by the hotel any time between the time you book to the time you check in. There was a remote in t… Mostrar más