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Reviews of Dreams Hotel Puerto Rico This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Avenida Universidad 109, 00925 San Juan, Puerto Rico

#65 of 94 hotels in San Juan

Guests' Choice

Review Score

Based on 127 hotel reviews

7.1

Score breakdown

  • Cleanliness

    7.5

  • Comfort

    7.2

  • Location

    7.6

  • Facilities

    7.2

  • Staff

    8.0

  • Value for money

    7.3

  • Free Wifi

    9.5

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 28, 2025

    8.0
    It was okay.
    • Business trip
    • Family with young children
    • Triple Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Limited parking.

    The price, the location and had the necessary things.

    Stayed in April 2025

  • Reviewed: April 16, 2025

    6.0
    A simple but dated room in a hotel (no elevator) near the University.
    • Leisure trip
    • Solo traveler
    • Queen Room
    • Stayed 1 night

    1) The bathroom is *very* dated, but that's fine given the price. 2) My room faced the back of the building so it had a window. At first, I didn't realize there was a balcony outside the window. Fortunately I had some underwear on when I opened the shade and there was a family walking past! 3) The bar across the street plays the same thumpy music for much of the night. I was fine with that since I was in the back, but it would have been a problem if I were in the front.

    1) Because I waited until the last minute to book it and it happened to be Spring Break for the USA, it was the only available option (and even then I could only get the room for one night) but it was affordable enough. 2) There is no lift, but the night desk was nice enough to carry my bag up to the top level for me. 3) It is not luxurious, but the bed, bathroom, and wifi worked well enough for me. 4) The location is on the edge of a residential neighborhood near the University of PR, but it's also close to Paseo de Diego, a pedestrian street full of street art in a neighborhood full of even more street art. (If you want to be close to beaches or Old San Juan, this isn't the place for you.)

    Stayed in March 2025

  • Reviewed: February 23, 2025

    7.0
    Good
    • Business trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Didn't like the pillows they were flat and only had 2 ,Didn't sleep very well with those pillows , but besides that I was happy

    Like the staff, price

    Stayed in February 2025

  • Reviewed: January 21, 2025

    6.0
    Okay for a short stay. Probably better for locals.
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The shower was at best luke warm which meant my husband skipped washing his hair. The steps to get to our room on the 3rd floor were narrow making them hard to negotiate with luggage.

    The staff was very responsive. It was clean and safe. It was eco-friendly.

    Stayed in January 2025

  • Reviewed: January 7, 2025

    6.0
    You get what you pay for
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was not available. Sheets and blankets looked old and worn. Halls smelled musty. Thin walls. We stayed there about 6 hours waiting for a flights and that was enough. It was night time so I can't speak to the neighborhood. Parking is in the church lot and the lot was full until past midnight so we had to find street parking late at night. We had low expectations so it was fine.

    Easy to find. Close to the airport. Ok size room equiped with a kitchen. Cold AC. Staff was efficient with check in. Bathroom was clean. Building felt secure. It was affordable for the night we needed it for. Good for the price (in Puerto Rico. Had we paid this much in the states I would have been disappointed).

    Stayed in January 2025

  • Reviewed: November 17, 2024

    8.0
    Worth the savings over doubly expensive hotels.
    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 5 nights
    • Submitted from a mobile device

    This is the 21st century, there is a need to have things tracked electronically. Noise including alarm and folk playing music out loud during sleeping hours.

    Location was a stone throw away, by car, from my destination over several days. Mattress was firm and comfortable. Roomi s the concept of minimalism, no percs, no change of sheets every day, no daily towel, but, just like home, I dont do that every day, so I was quiet ok with that. If you need a fresh towel, they would provide one. Staff is friendly. I went there to shower, privacy, and sleep: check, check and check.

    Stayed in November 2024

  • Reviewed: September 6, 2024

    7.0
    It was just ok.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    They charged me extra for the room and the staff couldn't explain why. They have a book with all the room prices and I got charged extra. The A/C unit was on but not cooling and they didn't change my room.

    It was quiet.

    Stayed in August 2024

  • Reviewed: August 30, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    The A/C made noise all night

    Stayed in August 2024

  • Reviewed: August 22, 2024

    6.0
    It's a good place, but you should be alert. See that they do not charge you without warning.
    • Leisure trip
    • Solo traveler
    • Double Room with Two Double Beds
    • Stayed 1 night

    The woman at the front desk charged me a second time to my credit card without warning because she made a mistake. I believe that the customer should be informed before making a Second Charge.

    The location is close to the airport

    Stayed in August 2024

  • Reviewed: July 22, 2024

    8.0
    Very Good
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No elevator.

    The price.

    Stayed in July 2024

  • Reviewed: July 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location to airport

    Stayed in July 2024

  • Reviewed: June 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    There was no soap in the bathroom, the towels were stained, the room smelled like mold, there was female hair all over the place the room wasn't cleaned well. Very old amenities.

    The approximity to the airport, its only 7 mins to the airport 🛫

    Stayed in June 2024

  • Reviewed: June 16, 2024

    8.0
    Very Good
    • Family with young children
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Some of the appliances didn’t work well. Also the rooms had an intense damp/humidity odor. We also noticed spots that could be mold. They have to work on that. Our room didn’t have towels.

    The location

    Stayed in June 2024

  • Reviewed: May 6, 2024

    8.0
    Simple room, clean, not extravagant, meets basic needs.
    • Leisure trip
    • Travelers with friends
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Parking was a little hard to find

    Easy to access room, friendly staff, clean room and decent if you need a place to stay for the night for cheap. Not a 5 star but not a nasty motel. A simple room and that’s it.

    Stayed in May 2024

  • Reviewed: April 25, 2024

    8.0
    The right location for anyone doing research or brief stay at the university.
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Not much but do not expect any luxury.

    The location

    Stayed in April 2024

  • Reviewed: April 16, 2024

    6.0
    Not memorable, good or bad
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bedroom windows couldn't close so we heard street traffic all night. TV was teeny tiny. Hot water in the sink wasn't connected.

    The room was clean. It included a mini fridge.

    Stayed in April 2024

  • Reviewed: March 31, 2024

    8.0
    Great valve.
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Location is a little iffy but it was secure with locked gates and codes to get in its right down road from University of Puerto Rico.

    It was clean and a good valve for what we needed for 1 night

    Stayed in March 2024

  • Reviewed: March 25, 2023

    8.0
    Good for the price
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    24 hour access, accommodating staff parking.

    Stayed in March 2023

  • Reviewed: February 24, 2023

    8.0
    overall a pleasant stay
    • Family with young children
    • Double Room with Two Double Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    they don’t offer solid soap and small shampoo and small conditioner containers. i asked the front desk. they only have the liquid soap to use as body wash and hair. they don’t have hair dryer also.

    clean, neat, they have A/C, cable TV, microwave, location near to the purpose of our trip, free parking on the street and right across the church and in front of the hotel. 24/7 front desk availability. what you see in the picture is what you will see in real life.

    Stayed in February 2023

  • Reviewed: December 26, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room with Two Double Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Very helpful staff, helped us finding a parking place on the street and also taking the bags on to the floor.

    Stayed in December 2022

  • Reviewed: August 12, 2025

    1.0
    Very Poor
    • Leisure trip
    • Travelers with friends
    • Triple Room
    • Stayed 6 nights
    • Submitted from a mobile device

    No one was at front desk for most of my stay. They never came to clean room during my stay of 6 days. The location is not in a great neighborhood.

    Size of place.

    Stayed in August 2025

  • Reviewed: April 20, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night
    • Submitted from a mobile device

    noise

    I always like staying here.

    Stayed in April 2025

  • Reviewed: March 23, 2025

    1.0
    This was a bad experience.
    • Business trip
    • Solo traveler
    • Queen Room
    • Stayed 7 nights
    • Submitted from a mobile device

    I’ve never experienced anything like this. This property seems to run on autopilot—most of the time, no one is even at the front desk to assist guests. I had to request multiple times just to have my room cleaned, and despite staying for an entire week, housekeeping only came once. That’s completely unacceptable. To make matters worse, the bathroom was leaking water from an unknown source, and when I asked for my receipt on Friday, I was told the person in charge wasn’t available. Overall, this was a disappointing experience—and I travel frequently, so I know what to expect from a properly managed hotel. This one did not meet even the basic standards.

    Location: it is close to the university as I was attending a conference.

    Stayed in March 2025

  • Reviewed: March 17, 2025

    5.0
    Fair
    • Leisure trip
    • Couple
    • Queen Room
    • Stayed 1 night

    Sheets gave us rash. First time ever happens to me. I have stayed in many hotels all over.

    Location and staff responsiveness

    Stayed in March 2025

Showing 1 - 25

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