Opiniones del DREAMCATCHER by DW - ADULTS ONLY 3 estrellas

Dear Ixa, thank you so much for taking the time to share your experience. We’re delighted you enjoyed the peaceful atmosphere, the captivating interior garden, and the aesthetic touches throughout your stay. It’s wonderful to hear you appreciated the decor, the relaxing pool, and the convenience of our beach chairs and common areas. Regarding the bed size, your reservation was for our Run of House option, which does not guarantee a specific room but ensures you will have a queen-size bed, a hammock, and a private bathroom. For guests who prefer an extra-large (king-size) bed, we also offer dedicated suites that can be booked directly. If bed size is an important preference, we encourage guests to contact us before booking so we can help ensure the best fit for their stay. As for parking, while most guests do not have any difficulty finding free street parking in the neighborhood, we understand that it can occasionally be challenging. When this happens, our team is always ready to assist by offering the use of our driveway temporarily until a street space becomes available. We appreciate your understanding that we don’t have designated on-site parking, but do our best to make the process as smooth as possible. Thank you again for your thoughtful feedback. It helps us continue to improve, and we hope to have the pleasure of welcoming you back in the future.

Dear Ixa, thank you so much for taking the time to share your experience. We’re delighted you enjoyed the peaceful atmosphere, the captivating interior garden, and the aesthetic touches throughout your stay. It’s wonderful to hear you appre… Mostrar más

Dear Josè Ricardo, thank you for your feedback! We’re pleased to hear that you appreciated our original concept, and we would like to take a moment to address some of your concerns. We were surprised by your comment regarding language, as we are proud that all of our employees, with the exception of one, speak Spanish fluently. Our goal is to provide excellent service in both Spanish and English to ensure all our guests feel welcome and understood. Regarding breakfast, we offer a thoughtfully curated vegetarian and vegan menu, which is clearly outlined in our listing. We recognize that preferences can vary, and we are always happy to recommend fantastic nearby breakfast spots for those seeking alternatives. In fact, we provide a list of our top recommendations in the digital guest guide sent to all upcoming guests. Concerning soundproofing, our walls are constructed with poured cement, which typically provides excellent insulation. However, we acknowledge that occasional noise may still be heard. To enhance guest comfort, we enforce quiet hours from 10 PM to 8 AM and offer earplugs for those who may be light sleepers. Should any disturbances occur, we encourage guests to contact our 24/7 front desk, and we will be more than happy to address the issue promptly. We sincerely appreciate your insights and hope to have the opportunity to welcome you back for an even better experience in the future.

Dear Josè Ricardo, thank you for your feedback! We’re pleased to hear that you appreciated our original concept, and we would like to take a moment to address some of your concerns. We were surprised by your comment regarding language, as … Mostrar más

Dear Ileana, thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations and would like to clarify the situation to ensure full transparency. When it comes to welcoming pets, we are always happy to accommodate dogs at our property. However, we do have policies in place that require a modest fee for their stay. This fee is waived only for service animals with the proper documentation, as required by law. Emotional support animals, while very important, do not qualify for this waiver under our policy. We understand that there may have been a misunderstanding regarding this policy, and we sincerely apologize if it caused any inconvenience. Our intention is never to mislead but to ensure that all guests are informed of our policies and treated with fairness and respect. We value your feedback and will use it to improve our communication with guests to prevent any future misunderstandings.

Dear Ileana, thank you for sharing your feedback. We are truly sorry to hear that your experience did not meet your expectations and would like to clarify the situation to ensure full transparency. When it comes to welcoming pets, we are a… Mostrar más

Dear Cristina, thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet your expectations, especially given your previous positive experiences with us. Your loyalty is very important to us, and we regret any inconvenience you experienced. The room you booked, the Budget Double Room - Glass Cottage, is clearly advertised on Booking.com as a 12 sqm space with a full-size loft bed and a private bathroom that is not en-suite. We strive to provide accurate descriptions and photos to ensure our guests are fully informed before making a reservation. As you mentioned, the specifics of the room were not verified before completing the booking. We understand that booking in a hurry can sometimes lead to misunderstandings, and we always encourage our guests to review all details carefully to ensure the room meets their needs and expectations. Regarding the private bathroom, while it is not en-suite, we provide bathrobes to ensure our guests' privacy when accessing the bathroom, which is located a short distance from the room. We acknowledge that this setup might not suit everyone, and we apologize if it caused any inconvenience. At the time of your stay, we were fully booked and, unfortunately, unable to offer a room change. Our team did their best to accommodate your needs within the limitations of our availability. Regarding your request for a refund, our cancellation policy states that last-minute cancellations are subject to a full charge. We enforce this policy to ensure fairness and consistency for all our guests. We deeply value your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience you have come to expect from us.

Dear Cristina, thank you for sharing your feedback. We are sorry to hear that your recent stay did not meet your expectations, especially given your previous positive experiences with us. Your loyalty is very important to us, and we regret … Mostrar más

Dear Nora Angela, thank you for sharing your experience with us, and we're thrilled to hear that you appreciated Bryan's friendliness and the overall aesthetic of our property. Regarding the location, we want to clarify that while we are not directly beachfront, we are located less than 2 minutes walking distance from Ocean Park Beach. Our location is accurately disclosed on the listing's page, along with our exact pinned position on the map. We sincerely apologize for the oversight regarding cleanliness. We take cleanliness extremely seriously, as attested by our high rating under this voice, and your feedback has already been addressed with our housekeeping team to ensure such incidents are not repeated. As we are situated in a tropical island surrounded by lush vegetation, it's unfortunately common to encounter mosquitoes despite our bi-weekly fumigation efforts. However, we do provide mosquito nets upon request, and repellent is available for all guests to help mitigate any inconvenience caused. We appreciate your understanding and feedback, which helps us continually improve our guests' experience. Thank you for choosing to stay with us, and we hope to welcome you back for an even more enjoyable stay in the future.

Dear Nora Angela, thank you for sharing your experience with us, and we're thrilled to hear that you appreciated Bryan's friendliness and the overall aesthetic of our property. Regarding the location, we want to clarify that while … Mostrar más

Dear Maxime, thank you for the great review. We're happy to hear you enjoyed your stay with us and the quiet atmosphere at the hotel. The room you booked is one of our guests' favourites and all of its areas are absolutely private, including the large outdoor terrace. We also feature some common spaces such as our dining area, a communal workspace and a large terrace surrounded by a tropical garden. We look forward to hosting you again soon at DREAMCATCHER by DW!

Dear Maxime, thank you for the great review. We're happy to hear you enjoyed your stay with us and the quiet atmosphere at the hotel. The room you booked is one of our guests' favourites and all of its areas are absolutely private, … Mostrar más