The hotel was in a perfect spot in Old San Juan and within walking distance to everything. The staff was friendly and my room was cleaned everyday. I also appreciate the added security features of the hotel. I would highly recommend this place.

Stayed in August 2025

N/a

Location. Breakfast options were great and food was delicious.

Stayed in August 2025

There was a lot of humidity in our room. The jacuzzi on the rooftop is old. Would expect better for the price.

Location was perfect. Staff was super friendly. The place is amazing: old colonial building from Spanish army, very charming.

Stayed in July 2025

The hotel is beautiful, nice and a very tasteful mix of the past and the present. We felt very safe, the no outside visitors policy helps maintain a quiet and safe environment for all guests. A sole female traveller should feel very safe staying at this hotel. Breakfast was fantastic The hosts were very friendly, polite and helpful. The location is very convenient and allows you to explore Old San Juan by foot There's no elevator, so anyone with mobility challenges will have difficulty accessing the upper floors.

Stayed in June 2025

The AC in our room sounds a little bit loud, and the room has a very strong smell from the air freshener when we first came in. We got used to it in the next day though (lmao). The water is a little bit small, a little bit hard if you have long hair and you want to wash it throughly. No windows in our room.

The property location is nice! It's at the center of the Old San Juan town, and we can easily walk to two castles in a very short time. 5 minute to the East one, and 15-20 minutes to the West one. The staffs are warm-welcomed and very patient to us, explaining everything clearly in-detail. Breakfast is also nice! I also like the bed, it's not that soft. Personally I like a hard bed, so it is great experience and I have very nice sleep!

Stayed in June 2025

Nothing

Location is amazing, staff welcoming and helpful, breakfast excellent, building is beautiful.

Stayed in June 2025

Our room was small, with no windows. But it’s still very nice. Also very secure.

Wonderful staff. Great location. Really nice breakfast.

Stayed in June 2025

The staff was amazing and friendly, and the breakfast was delicious.

Stayed in April 2025

Nothing

The staff Freddie and Teresa were amazing and do kind. Incredible building. Comfortable beds. Perfect location

Stayed in May 2025

Water pressure was serviceable, not a super luxurious massaging stream. My partner said that the hot water ran out at a busy time (in the morning). The location is central to Old San Juan. This was my first time in San Juan, and the super-touristy area was not to my own personal taste. The hotel was a good oasis for that, but if I were to do it again, I think a short stay of 1-2 days is enough. Also, I would bring room slippers, as there is no rug in the room and I'm used to being barefoot.

Stayed in a ground floor apartment, and it was very nice! The bed was comfortable, and the room was very clean and the bathroom felt brand new. The laundry line in the bathroom was not working properly, and they replaced it immediately. One evening, I could very faintly hear music from next door, but it stopped at a reasonable hour and it was nothing to complain about. I rarely saw or heard other guests, unless it was at breakfast. The air conditioning worked very well. The breakfast was nice and filling. In all, no real complaints or reservations.

Stayed in March 2025

Very clean, great location and attentive staff! We loved our stay at 352 Guesthouse.

Stayed in April 2025

the roof garden is terrific

Stayed in March 2025

Really well located, close to everything yet relaxing and peaceful inside the hotel itself. The staff are warm, friendly and down to earth, the rooms comfortable, the communal areas stylish and well maintained and there’s an excellent security system. The roof terrace is great and the breakfast very enjoyable. We loved this place and would stay here again.

Stayed in March 2025

We didn’t find anything we didn’t like.

The property had an incredible location and the room was spacious with incredibly high ceilings. The staff was so kind, welcoming and helpful. Breakfast was delicious.

Stayed in March 2025

No negatives

Loved how they preserved some of the original historic European Spanish tiles and doors. Great vibe! Very secure and we felt safe. Rooftop was wonderful-plenty of room and the hot tub was a plus. The breakfast was impressive! We stay in one of the balcony room and we did not find it too loud. The staff was beyond wonderful, friendly and helpful.

Stayed in March 2025

The rigidity of the rules were a bit over the top and left is with sour taste. A few examples: Having a tape up to prevent us entering the dining room in the morning felt a bit like “prison”. Also, to charge over $6 to get second coffee when paying $350 a night is a bit of a scam… We wanted to show our friends the place and we’re told no outside guests were allowed in. Again, we understand there are rules, but it was just pushing it too much. Even though breakfasts were delicious, there was no flexibility whatsoever either; I have asked for well done sausages; “sorry, this is how we cook it here”. Brown bread possible for the French toast? No, white bread only. All these small things definitely made our experience a little less enjoyable.

Fantastic location, extremely clean! Nice rooms with comfy beds. The rooms were cleaned very efficiently every day with fresh towels. Breakfasts were very good!

Stayed in February 2025

Very nicely restored, quiet and comfortable base of operations. Wonderful breakfast, fantastic expansive rooftop terrace and Jacuzzi (just needs better seats with jets at shoulder level) . And more towel bars, please! Thoughtful touches: umbrella, power strip, clothesline, blend of old and new decor.

Stayed in February 2025

No windows in the room although we knew that prior to arrival.

Location and staff were superb.

Stayed in February 2025

Not enough areas to take your computer to sit down and work a little.

Staff, location and quality of breakfast

Stayed in February 2025

A bottled water per guest per day would have been better than a bottled water per guest per stay. San Juan is hot and bottled water is very inexpensive.

Wonderful Boutique Hotel. Beautifully Decorated with an excellent and Friendly Staff.

Stayed in February 2025

the room was quite dark because of a lack of natural light. It did state this in the description though, so it wasn't a surprise.

In a perfect yet quiet location for exploring Old San Juan. The staff were really helpful and welcoming. Good rooftop area with bar, loungers and jacuzzi

Stayed in December 2024

The key situation was cumbersome. My roommate got locked out in the morning. I felt safe however as a woman tourist. The rug in the room had a lot of dog hair. It needs to be shampooed. I

Location, quiet at night.

Stayed in January 2025

Nothing.

Historic, authentic, beautiful, safe, secure, quiet, excellent staff.

Stayed in January 2025

Wonderful location please note the rooms Don’t have windows .

Stayed in November 2024