Wielopole 3, Old Town, 31-072 Kraków, Poland
#72 of 302 hotels in Kraków
Guests' ChoiceBased on 936 hotel reviews
8.9Cleanliness
9.2
Comfort
9.0
Location
9.8
Facilities
8.7
Staff
9.7
Value for money
8.9
Free WiFi
9.0
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We use a weighted review system which means that the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 4 September 2025
Leszek
PolandBreakfast is served in a restaurant located outside the hotel.
Good location. Good breakfast. Cozy yet comfortable room. Individually controlled and efficient air conditioning. Refrigerator for cold drinks. Large shower. Clean place. Friendly staff. Very reasonable price.
Stayed in August 2025
Reviewed: 1 September 2025
Ciprian
RomaniaThe room in which we stayed was very nice and clean, the bed was cozy and fluffy. The location is excellent, just outside of the city old town center, 5m walk from the main square and close to the castle and the main train/bus station. The staff was very friendly and helpful, always more than happy to answer to our questions 24/7. Would totally recommend this hotel to anyone.
Stayed in August 2025
Reviewed: 30 August 2025
Judi
United StatesNo outside courtyard seating that we could find. With seeing the sites though it didn’t matter to us.
The hotel is very close to the Old Town and within walking distance of the main sites including Schindler’s factory, Jewish ghetto, and Banksy Museum. Rooms are spotlessly clean. Beds are comfortable. Staff is friendly and helpful. We enjoyed our stay. Loved Krakow.
Stayed in August 2025
Reviewed: 26 August 2025
Daniel
PortugalMaybe the size of the room. Too small.
Location was perfect
Stayed in August 2025
Reviewed: 25 August 2025
Michelle
IrelandThe breakfast was basic and the bread could have been fresher. The food shood be covered.
The room was smaller than expected but very clean and comfortable.
Stayed in August 2025
Reviewed: 17 August 2025
Ying
United StatesThe room is a little small, maybe I will book another type next time.
The front desk lady is super friendly and she was very happy to answer all my questions. The location is very convenient, short walk to everywhere but not in the center of the town so we can void the crowds. Sorry I forgot to ask her name but she helps me everything from the room service to the daily commute questions. I am very happy with her.
Stayed in July 2025
Reviewed: 29 July 2025
Donald
United StatesThere was nothing not to like!
An absolutely charming hotel staffed with very bright and friendly multilingual professionals. Just a few minutes walk from the heart of Krakow. The room was very comfortable & the AC worked great during our July stay. We spent 5 very enjoyable nights at Wielopole, and look forward to staying there again when we return to Poland.
Stayed in July 2025
Reviewed: 27 July 2025
Namik
Azerbaijannothing really
Everything was pleasant and at very good level, including breakfast, room, especially bathroom, very clean. Location is perfect, very close to Rynok glowny (main market square). Coffee at reception area was a great bonus. Good value for money in general.
Stayed in July 2025
Reviewed: 23 July 2025
Christer
SwedenVery nice room. Breakfast was great. All the staff was really great. Staff 10/10
Stayed in July 2025
Reviewed: 20 July 2025
Megan
United Statesnothing. It was great.
Great location - just a few minutes walk from Kraków's old town and the Jewish quarter. Staff was extremely friendly and helpful. Tram stop is less than a minute from the door. Quiet at night, too.
Stayed in July 2025
Reviewed: 18 July 2025
Alessandro
ItalyThe hotel was very central and perfect to start our visit to the city. Also the staff was very helpful and kind
Stayed in July 2025
Reviewed: 15 July 2025
Malgorzata
United KingdomThe room decor bit old fashion, too dark,
We stay only one night, basic room, nothing special
Stayed in July 2025
Reviewed: 15 July 2025
Pohland
United StatesThe “queen” bed was two twin beds together.
It was a cute hotel room with wonderful staff! The location was close to the old town square but far enough that it was not noisy. The balcony had a good view of St. Mary’s Church so you could hear the trumpet. The restaurant was secluded with easy breakfast. Checking in and out was super easy.
Stayed in July 2025
Reviewed: 13 July 2025
Rebecca
AustraliaExcellent staff, great location and very quiet.
Stayed in July 2025
Reviewed: 12 July 2025
Alina
United StatesFriendly staff, great location, comfortable rooms
Stayed in July 2025
Reviewed: 12 July 2025
Andrzej
United KingdomNo complaints.
This is an excellent hotel that far exceeds its 3 star rating. The hotel is very smart and the reception staff are very welcoming, cheerful and willingly helpful. I would stress that the reception team are way ahead of other hotels in Poland and other countries we have visited. Our room was spotlessly clean, smart, and the bathroom was superb. The air conditioning worked very well during the hot weather. The free WiFi connection was very fast. We loved the prints of Kraków hanging in the sixth floor corridor. We would have loved one in the bedroom! These beautiful prints are on-theme with the locality - not always the case in other hotels. The breakfast was superb and generous.
Stayed in July 2025
Reviewed: 11 July 2025
Lalita
NetherlandsNo complaints at all!
Breakfast was great, the staff were really nice and helpful as well! Surprisingly the room was also comfortable, and they also have a possibility to change a pillow to a more suiting one. I appreciated that they support sustainability and I could easily opt out of changes of towels and such. The location is great and the windows are sound-proof enough to have a good night sleep even though the hotel is close to busier areas. Also the room and the bathroom were nice and clean!
Stayed in July 2025
Reviewed: 5 July 2025
Nicholas
CanadaSmall room.
A great little Hotel with fantastic staff. For my full review see Trip Advisor
Stayed in July 2025
Reviewed: 25 June 2025
Cara
United KingdomThere was nothing i did not like.
The staff were wonderful and extremely helpful, the location is perfect and it was very comfortable.
Stayed in June 2025
Reviewed: 20 June 2025
Sarah
United KingdomNothing really.
Wonderful staff and fabulous value for money. I would recommend to anyone. Central location. Breakfast excellent. AIr conditioning wasn't the best I have come across but it was okay. Could probably do with a regas!
Stayed in June 2025
Reviewed: 18 June 2025
Steven
United StatesSize of room and bath.
Location. Staff. Breakfast. Sack Lunch. Dinner in basement.
Stayed in May 2025
Reviewed: 16 June 2025
William
United StatesSuperb location, walk to everything including train station, very friendly and professional staff, good housekeeping, a large and good value breakfast available. A major stop for tours just across the street.
Stayed in June 2025
Reviewed: 15 June 2025
Kendall
AustraliaNothing .
Location, the friendly staff at check in.
Stayed in June 2025
Reviewed: 14 June 2025
Sanda
Latvia-
_
Stayed in June 2025
Richmond, USA
Búðir, Iceland
Avola, Italy
Tahkuranna, Estonia
Semmering, Austria
Skudai, Malaysia
Port Fairy, Australia
Hoi An, Vietnam
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content