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Reviews of Villa Alina Medical SPA 4 stars

Matuszewskiego 10, 57-320 Polanica-Zdrój, Poland

#13 of 44 B&Bs and Inns in Polanica-Zdrój

Guests' Choice

Review score

Based on 21 hotel reviews

9.4

Score breakdown

  • Cleanliness

    9.6

  • Comfort

    9.3

  • Location

    9.8

  • Facilities

    9.5

  • Staff

    9.8

  • Value for money

    9.1

  • Free WiFi

    9.1

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Showing 1 – 21

  • Reviewed: 31 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    The bed was quite narrow for 2 people

    Good location, delicious breakfast, helpful staff

    Stayed in May 2025

  • Reviewed: 5 February 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night

    very nice cosy and charming hotel, well equiped and with very good breakfast. Close to the center but not in the middle. having very nice beauty treatments. Good place for stay also in colder months.

    Stayed in November 2024

  • Reviewed: 6 January 2025

    10
    Superb for families looking for very nice stay during city breaks. Just 25mins from Zileniec Ski / Bike Arena
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    N/a

    Wellness facilities, location, breakfasts, staff.

    Stayed in January 2025

  • Reviewed: 3 June 2024

    9.0
    Fantastic stay in a beautiful and welcoming hotel
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 1 night

    Compared to the rest of the standard of the hotel, the breakfast was slightly disappointing. Breakfast in Polish hotels in on a very high level and I expected a bot more from a hotel that was perfect in every other way.

    This is a great hotel with amazing Spa facilities and extremely helpfull and friendly staff. The room was large and comfortable, the hotel itself is beautifully fitted out and the location is close to the centre of town. A perfect place for a relaxing get away in the Polish mountains. We arrived early and the staff were flexible to allow us in to the room earlier than check in time and even opened the Spa for us early.

    Stayed in May 2024

  • Reviewed: 18 April 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 3 nights
    • Submitted via mobile

    Everything you need is there:) Spa area is fantastic, breakfast delicious and rooms comfortable.

    Stayed in April 2024

  • Reviewed: 9 June 2023

    10
    The facilities are wonderful, and the amazing staff make this Hotel Spa truly stand out.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted via mobile

    The staff was very exceptional. Especially the bartender, Pani Ewa went above and beyond for our family. She arranged a bottle of champagne and flowers to be prepared at our breakfast table for my sisters birthday. All the staff was wonderful though! Breakfast was delicious, the spa facilities were beautiful, we were even able to check in a little early. We enjoyed the different saunas and the jacuzzis. Overall, would highly recommend this hotel spa!

    Stayed in June 2023

  • Reviewed: 5 April 2023

    10
    We had a great time and will definitely come back.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    The room was quite basic but clean and with comfortable bed and with everything else available at the Villa this wasn’t an issue at all.

    Spa facilities were amazing. Very nice and smily staff. Great breakfast. Good location just 5 min from the centre of the town.

    Stayed in April 2023

  • Reviewed: 18 January 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    very clean, staff friendly

    Amazing spa and wellness facilities

    Stayed in January 2023

  • Reviewed: 24 September 2023

    2.0
    My stay was a mistake. Better avoid Villa Alina.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 7 nights
    • Submitted via mobile

    I regret to inform you that my stay at Villa Alina, initially anticipated to be pleasant, was unequivocally disappointing due to the subpar conditions and lack of adequate services encountered. Upon arrival, it became evident that the room allocated was in an unacceptable state, with cleanliness significantly below standard. The bed, intended for two persons, was a substandard, foldable unit, marked by dust and scratches. Despite multiple requests for cleaning (via door hanger), the room continued to harbor dirt, with cleaning services only superficially arranging bedding and attending to visible sections of the floor. The bathroom was equally unsatisfactory, with dust layers enveloping the shower top and cobwebs hanging from the ceiling. The radiator was conspicuously unclean, covered in sticky residue. Additionally, the SPA area was devoid of supervision, lacking essential safety features such as alarm bells in the saunas, posing significant risks to guests. The absence of monitoring has also led to the contamination of saunas by guests. Despite raising this concern with other guests and staff, no corrective actions were undertaken. I was informed that due to staffing constraints, proper supervision could not be ensured, with only a promise made to reinforce already visible sauna regulations. Regrettably, I contracted a skin condition during my stay, necessitating medical consultation with a dermatologist. Despite lodging a formal complaint regarding the aforementioned issues, I have yet to receive any acknowledgment or response from Villa Alina's management. Given these distressing experiences, I find myself compelled to advise against any future stays at Villa Alina, and I seek immediate redressal for the grievances mentioned above.

    I wish to commend the quality of the breakfast served during my recent stay. While it was evident that the establishment was operating with limited staff, I must acknowledge that the team present demonstrated utmost professionalism and maintained a cordial demeanor throughout.

    Stayed in September 2023

  • Reviewed: 13 March 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Penthouse Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2025

  • Reviewed: 2 January 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2024

  • Reviewed: 1 October 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Apartment
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2024

  • Reviewed: 11 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2024

  • Reviewed: 3 July 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 19 June 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • One-Bedroom Deluxe Apartment
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in June 2023

  • Reviewed: 11 March 2023

    8.0
    Very good
    • Business trip
    • Solo traveller
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in March 2023

  • Reviewed: 27 January 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in January 2023

  • Reviewed: 6 January 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Suite
    • Stayed 2 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in December 2022

  • Reviewed: 20 November 2022

    9.0
    Superb
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    There are no comments available for this review

    Stayed in November 2022

  • Reviewed: 20 October 2022

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Suite
    • Stayed 5 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in October 2022

Showing 1 – 21

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