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Reviews of Heban Hotel 3 stars

Małe Garbary 7, Stare Miasto, 87-100 Toruń, Poland

#22 of 51 hotels in Toruń

Guests' Choice

Review score

Based on 97 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.4

  • Location

    9.8

  • Facilities

    8.2

  • Staff

    8.7

  • Value for money

    8.7

  • Free WiFi

    8.1

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Showing 1 – 25

  • Reviewed: 30 August 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very minor.. But couldn't black out skylight roof window in room 9...we had eyemasks luckily from flight... So slept well

    Location... Staff... Breakfast v good for price and hotel size... Distinctive and impressive styled interior.. Good room size Very quiet.

    Stayed in August 2025

  • Reviewed: 18 August 2025

    10
    Wished we could have stayed more than one night ! It is a great hotel
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was perfect !

    It was historic , very comfortable . It is self buzz keypad , very easy to use and any help I needed was quick and friendly . They have a fantastic breakfast . We loved staying here right in the heart of old town . Would highly recommend !

    Stayed in August 2025

  • Reviewed: 27 July 2025

    9.0
    Good potential, but some quirks
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The breakfast was quite modest, especially when compared to similar-level hotels we've experienced in Poland. We also found a shortage of power outlets in the room, and those available were inconveniently placed. A more personal discomfort was the narrow toilet seat, which was surprisingly uncomfortable. A significant concern was the limited staff presence, as it appeared the reception was only staffed until noon, leaving the hotel without personnel afterward. This raises questions about assistance needs in the evening and created uncertainty regarding luggage storage after check-out, as it's unclear how access would be granted once the entry code expires.

    The location is absolutely superb, making it incredibly convenient for exploring the area. We particularly appreciated the pleasant and professional communication from the reception staff, which made both check-in and check-out processes seamless. The PIN code access to the room was a highly convenient feature, simplifying entry. Our room was spacious with a charming, old-town-like interior, truly enhancing the historical atmosphere.

    Stayed in July 2025

  • Reviewed: 27 July 2025

    10
    Amazing and I highly recommend
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Honestly being in an attic room killed me on the stairs with no lift BUT, i knew that going in. The building was traditional and the gorgeous staircase was well worth it. And one of the cleaning staff volunteered to help with my suitcase when she saw I was struggling half way up. I felt guilty but I took the assistance.

    Everything - the staff in particular were fantastic and inredibly helpful. Location was awesome too.

    Stayed in July 2025

  • Reviewed: 24 July 2025

    8.0
    Cosy hotel for short stay
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Funny smell in bedroom like too much air freshener

    Very Rustic in keeping with old town charm Location good Bathroom modern Beds comfortable

    Stayed in July 2025

  • Reviewed: 18 July 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    It was a quiet place to stay. We came later than expected, and that was no problem to the stuff. The communication was excellent. I loved the wood ornaments and the magical atmosphere.

    Stayed in July 2025

  • Reviewed: 17 July 2025

    7.0
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Luck of customer attendance

    Location

    Stayed in July 2025

  • Reviewed: 18 June 2025

    7.0
    Good location
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small beds, strong scent in the room

    Location within the old town

    Stayed in June 2025

  • Reviewed: 18 June 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Not sure if the air conditioning was on, shut the curtain and opened window at night.

    Excellent breakfast, wide array of choice. In the center of old town, easy to find due to Green lady at the road entrance. She carries a basket of gingerbread. Host was very helpful. We appreciated being able to leave our bags. Large apartment, lovely tiled shower/wc unit.

    Stayed in June 2025

  • Reviewed: 12 June 2025

    7.0
    Excellent location
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    No toiletries aside from small soap.

    Breakfast was small but sufficient. Staff very nice and helpful.

    Stayed in June 2025

  • Reviewed: 13 May 2025

    9.0
    A great place to stay in charming Torun.
    • Leisure trip
    • People with friends
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The walls were paper thin and we cohld hear the people talking next door and their television.

    The location was perfect- right in the Old Town. Staff was extremely pleasant and helpful. Comfy beds. Good free breakfast

    Stayed in May 2025

  • Reviewed: 22 April 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to complain about

    Amazing well maintained medival building,in the city centre,great fullfilling breakfast with big variety of food and excellent coffee.

    Stayed in April 2025

  • Reviewed: 18 April 2025

    8.0
    Great value
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Comfortable facilities and close to the centre.

    Stayed in April 2025

  • Reviewed: 17 March 2025

    8.0
    Typical Hotel in a very quiet place
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 1 night

    Nice Hotel right in the Center of Tolun. The hotel is a typical building in a very quiet area. You feel like home!

    Stayed in March 2025

  • Reviewed: 19 February 2025

    8.0
    Cosy and modern. Perfect for a short visit to Torun. Friendly staff. The location is convenient.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 3 nights

    I didn't understand how the room cleaning takes place. The shower door is very small and the bathroom gets wet.

    The hotel is very beautiful. It is located in the city center. There are many restaurants and stores nearby. The hotel is very modern and you get all checkin information by email in advance. I think it is very good for short stays

    Stayed in February 2025

  • Reviewed: 31 January 2025

    9.0
    You stay in XVII century house (!). Perfect location in beautiful Old Town.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    Code entry is probably OK, but it would be nice to have someone in the reception on arrival. Modern times, I suppose... Bed not too good for my spine, but survivable.

    Atmosphere, room size (huge), decent breakfast (really good coffee). Parking at the doorstep. Location (!)

    Stayed in January 2025

  • Reviewed: 22 October 2024

    10
    Quiet oasis in the old town
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    On a quiet side street from the main pedestrian street in the old town. It was very roomy with modern facilities and a very good breakfast.

    Stayed in October 2024

  • Reviewed: 18 October 2024

    9.0
    Superb
    • Business trip
    • Group
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Breakfast coffee is not very good. The lightening in the room is not good (it is quite difficult to read a book in the evening).

    Very good location.

    Stayed in October 2024

  • Reviewed: 14 October 2024

    8.0
    Great Old Town location, fairly basic hotel and breakfast, but good value and clean.
    • Business trip
    • Group
    • Suite
    • Stayed 1 night

    Excellent location in the centre of the Old Town.

    Stayed in September 2024

  • Reviewed: 27 September 2024

    10
    Cute old hotel in the Old Town of Torun
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Loved everything

    The hotel was located within walking distance to the Main Street and Old Town. Parked right outside the hotel for 50zl per day. Room was very clean, quiet and relaxing. Had English TV stations available. The biggest joy was breakfast! Outstanding.

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    perfect stay for visit the city
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    bathroom was smelling. toilet was loose.

    location, rooms were spacious.

    Stayed in August 2024

  • Reviewed: 28 August 2024

    10
    The best hotel we've ever stayed at.
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night

    The parking arrangement were not entirely clear from the description at Booking but there is good public parking nearby at Dominikanska 9. The hotel has only two reserved slots in the street in front of the building.

    The best hotel we have ever slept at! Huge room (#1), tastefully decorated, great bathroom, old-style yet modern, comfortable and functioning. Very central, a few minutes walk to the old town city square. The breakfast was also good.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    Old world charm in a great location.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    The lighting in the room is horrendous. It’s very dim with several missing lightbulbs and it made it very difficult to read in the room. The decorations are very old world and we could only figure out how to get one channel on the TV and it was in Polish.

    Well located and friendly staff. Spacious room. Smallish but adequate bathroom. It had a free Breakfast which we were not counting on and it was delicious so that was a nice surprise.

    Stayed in August 2024

  • Reviewed: 25 August 2024

    9.0
    Very convenient staff was very good and I would stay there again
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Stairs but a minor inconvenience The bathroom look nice, but the shower didn’t really work. And the sink is put together poorly, and if you didn’t run the water a little higher, it just stripped behind the basin didn’t give much space to put anything just needs to be reconfigured

    The air conditioning was wonderful and we were able to be checked in early so they contacted us to let us know and when I asked for extra pillow and some coffee, the gal who checked us in made sure we had both of those things right away

    Stayed in August 2024

Showing 1 – 25

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