My daughter sometimes struggled at dinner time as she cannot eat milk products, but we always found some things for her.

Great hotel in a lovely area, hotel was extremely clean with lots of food choices, but if your the type of person that only eats burger and chips etc you might struggle. You definitely won't be disappointed going here, wish we booked more days here.

Séjour effectué en Août 2025

Well , sleeping on sofa was not very comfortable for me as I am quite tall ( also my daughters are rather tall, so would have probably had the same problem), but it was still acceptable. Beds seemed to be comfortable , my daughters did not complain.

Our stay in the hotel was lovely, we especially enjoyed the waterpark with spa area( saunas and salt room) , I liked the conference that I attended. Great selection of food choices ( I even had massless), even my gluten free daughter was able to choose some meals , she is usually a very fussy eater. Thank you very much to the restaurant manager for a personal pack of gluten free cookies. However for a very fussy eater is probably better to try a green restaurant with even more personal approach. Our stay was extended by 3 hrs as a bonus free of charge, that meant more water park experience, which is very much appreciated. We also loved bowling.

Séjour effectué en Juin 2025

Personal in bars and restaurant can be more smily and friendly.

Very nice hotel, with spa and basens. Clean. Amazing food. Personal on the reception.

Séjour effectué en Mai 2025

Keep it up

Delicious food

Séjour effectué en Février 2025

A long queues, the dining room was overcrowded, not possible to seat in some quite place to enjoy the meal.

Breakfast was amazing - a lot of various food including fishes, good coffee and sweets.

Séjour effectué en Octobre 2024

Air conditioner was insufficient, never cooled the room.

Spa facilities

Séjour effectué en Septembre 2024

You have to pay separately for parking... usually in hotels that are 3+ stars the parking is included Also, it was hard to find drinking water anywhere (except the breakfast place)

Really liked the Waterpark facilities, it's amazing 👏🏻 also the food is really good

Séjour effectué en Août 2024

Nothing

Very nice location surrounded by nature. We like local wellness.

Séjour effectué en Juin 2024

Everything was very taste.

Séjour effectué en Juillet 2024

Aquapark trading hours from 11AM, very late. The Finnish sauna was out of order and the rest of the saunas were still quite cold around 1PM. The room was a little bit smelly.

Séjour effectué en Décembre 2023

Breakfast was delicious,eggs omelet was perfectly made ,even if you are vegan, you can have something for yourself to eat

Séjour effectué en Septembre 2023

Nothing. Everything was perfect.

A truly phenomenal place, a slice of paradise on earth…everything was perfect. It will be an honour to have the chance to return 🙏🏼

Séjour effectué en Septembre 2023

The breakfast/dinner vegan options were really poor, which was quite disappointing. In the menu in the room we did not see a single vegan dish :( Also these times a lot of hotels are deciding not to provide shampoo/shower gel in small plastic bottles, in this one they are still present. The nice thing was the water taps by the swimming pool, but the single-use plastic cups could be replaced with some other solution. We also noticed that in the room ventilation was not working efficient enough (?) Every day we came back to the room and felt that it did not get enough fresh air.

Excellent staff, really friendly, always willing to help. What we did not expect was that we could get a free meal in the restaurant when we got to the hotel after the dinner hours. The pools are great, especially the hot tubs after a long day outside. The room was quiet and had comfortable beds with few pillows to adjust for anyone's needs. In the breakfasts/dinners the dishes were refilled on an ongoing basis.

Séjour effectué en Août 2023

everything was nice. food was great. pools and service also good.

Séjour effectué en Août 2023

The weather

Séjour effectué en Août 2023

Too soft beds

Luxury pools with views to mountains

Séjour effectué en Juillet 2023

It's a pity that in the pool bar you can't pay with the bracelet - you need to have money or a hotel card. Also the choice of food at the breakfast was a little bit smaller than a while ago (I missed pancakes:)

Most of all I liked the outside pool and jacuzzi - it's nice to lie in the water and look at the mountains. Also my son enjoyed the waterslides. This hotel has a bigger number of jacuzzi compared to Gołębiewski Karpacz which we visited a while ago. The food in the restaurant was also very good. Close to the hotel you can find a lot of interesting locations such as Skolnity - a mountain which you easily visit using a ski lift.

Séjour effectué en Juillet 2023

Only entrance to swimming pool through the big aqua zone inside building - no way just come to pool from outside, this way if you have baby carriage need to ask on lobby call to pool bodyguard to open backdoor outside and the ramp on this backdoor have very high angle so that one person cant pull the baby carriage here so another person helps and go long way around through aqua zone cuz only one can come with carriage, and its not safe especially with wet feet. there is no trash basket in room excepts small in lavatory room, no ashtray on balcony. no ramp and elevator to -1 floor gaming zone, so baby carriage had to bring by stairs. gaming zone extra charged. parking extra charged. aqua zone, pool and some other features not only for visitors and can be used by guests thats why lot of guests from city during weekend

Nice place, far from the main road and in same time close to city center, taste food and nice view from the restaurant, clean, heated pools, entertainment for children

Séjour effectué en Juillet 2023

it is getting old

location

Séjour effectué en Mai 2023

Swimming pool rules

Séjour effectué en Mars 2023

Very friendly staff, they accommodated me both with early check-in and lage check out to for my travel schedule, rooms were clean with a nice view. Catering was absolutely amazing, it's probably the best dinner buffet I've seen and tried and I've seen aplenty.

Séjour effectué en Avril 2023

I think food quality could be improved. good selections but some of the dishes were not as good as I would have expected.

l loved the facilities provided, water park, kids playroom , game room, pool and bowling.

Séjour effectué en Janvier 2023

Need good renovations, no rubish bin in the rooms , also bad thing is no safe in the room 🙁

Great location , lovely pools

Séjour effectué en Mars 2025

The draft in pool area while entering and constant draft in a main restaurant. At the main buffet dinner they do not cater for kids (could add some basic dishes like spagety, kids cuttleries, cup, etc). Otherwise the buffet is OK, nothing outstanding with regards to dishes, I honestly expected bit better if I compare to other 4* hotels in Poland. Swimming pools area doesn't have any really hot pool (max 36C in whirpools). The water slides can be used from age 12,so if you plan the holiday mainly for younger kids than 12years, be avare that they can't use the water slides if they are under 12years old. Parking extra charge - 50zloty/day.

I have choosen this hotel mainly because of our 2year old son. So has few amenities to kids such as: Baby cot, stairs for to reach the bathroom sink, kids pool (with warm water, approx 35C). What our son enjoyed was to run there and back between sand room (big sand room directly next to kids pool) and kids pool. The playground for kids at level 1 was very good (big and suits kids between 1-4years),also there is slightly smaller kids play area at level 2. Kids food provided at their kids restaurant - buffet (opening from 12-13:30 and after from 16:00-17:30), could be opened earlier as our son went to sleep at 12:00). There are always 2different soups to choose, main dish, veggies, desserts, pop corn, drinks, etc.

Séjour effectué en Mars 2025