Starowiślna 57, Old Town, 31-038 Kraków, Poland
#69 of 302 hotels in Kraków
Guests' ChoiceBased on 441 hotel reviews
8.9Cleanliness
9.4
Comfort
9.2
Location
9.3
Facilities
8.8
Staff
9.2
Value for money
9.0
Free WiFi
8.5
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End of dialog contentReviewed: 4 September 2025
Diane
New ZealandN/A
The location was great being near the tram stop It was close to local restaurants and a bakery The breakfast was lovely with plenty of choices
Stayed in September 2025
Reviewed: 27 August 2025
Anastasios
CyprusAll was as expected
Clean good breakfast, good location, friendly staff
Stayed in August 2025
Reviewed: 26 August 2025
Valentina
United Kingdomsmall breakfast noisy room
big rom cozy bed
Stayed in August 2025
Reviewed: 24 August 2025
Elena
United KingdomFriendly staff, very clean and bed very comfortable. Also great breakfast. Location is perfect, close to jewish quarter. The only small minus is that the front room faced a busy road and trams were rattling late into the night...luckily we had ear plugs :).
Stayed in August 2025
Reviewed: 13 August 2025
Cornelis
United KingdomWe had a room at the front of the hotel, and the noise from the trams going past was sometimes loud, although the windows were well insulated.
Excellent breakfast service and gluten-free options available. Beds are very comfy. The rooms are spotless. Location was excellent. Hotel staff were very helpful and friendly.
Stayed in August 2025
Reviewed: 11 August 2025
Maryse
SpainAs for any hotel on a street with tramway, we can hear the noise of trams. However, not loud at all in rooms on the other side of the street.
Room well-equiped, very cosy (not the cold and impersonal style of many hotels). Relatively small hotel, excellent location in the Jewish neighborhood and close to old city.
Stayed in August 2025
Reviewed: 28 July 2025
Frederic
FranceNothing
Everything
Stayed in July 2025
Reviewed: 23 July 2025
Kristian
DenmarkA lot of noise from the streets
Nice rooms good breakfast
Stayed in July 2025
Reviewed: 21 July 2025
Arto
FinlandThe tram seems to go often nearby the hotel, and it can be heard inside.
Clean rooms, good air, excellent service, good breakfast.
Stayed in July 2025
Reviewed: 14 July 2025
Julie
United KingdomThe bar service wasn’t great. We had to get our own beers and find a bottle opener. The guy on reception was tired which made him appear a bit grumpy.
It’s very central without being amongst the crowds. Breakfast was really good. Something for everyone. Egg, bacon, sausages, fruit, cheese and meat. The rooms were very clean.
Stayed in July 2025
Reviewed: 10 July 2025
Brian
United KingdomComfortable beds. Very clean. Staff very helpful.
Stayed in July 2025
Reviewed: 7 July 2025
Alastair
United KingdomFirst encounter with pick pocket on tram by door ..luckily not successful
3 stops on tram ( 5 min ) away from old town or 3 stops other direction to Schindlers factory, right by Jewish quarter for food and independent small shops
Stayed in June 2025
Reviewed: 6 July 2025
Norton
United KingdomIf you have a room in the front you can hear the trams passing but not to loud and only when they operate
Clean spacious rooms and so quiet with carpeting throughout and a fabulous breakfast selection.
Stayed in July 2025
Reviewed: 2 July 2025
David
United KingdomNot really the fault of the hotel, but you can hear the trams running early in the morning. Ask for a room at the back, if you can.
Great value for money hotel right in the heart of Krakow. Not too far to walk to Wawel Castle, or there's a tram stop very near the hotel. Our room had a good sized bathroom too. Nice to have a fridge in the room, very useful on a hot day to keep your drinks in (reception sells bottled drinks or there is a Zabka only 130m from the hotel). Very friendly staff who helped with directions and other queries we had. Good breakfast, best scrambled eggs I've ever eaten!
Stayed in June 2025
Reviewed: 30 June 2025
Thomas
United KingdomTea facilities in the room would be a great addition.
Staff were really helpful, in advance and during the stay. The room was comfy, sizable and with air con. There were plenty of breakfast options too.
Stayed in June 2025
Reviewed: 24 June 2025
Bruce
United KingdomNo tea/coffee making in the rooms
Location was very central
Stayed in June 2025
Reviewed: 20 June 2025
Boydl
United KingdomNothing it was all good
Breakfast was very nice and included in the price. The location is very close to the old Jweish quarter where there are loads of great bars and restaurants. Didn't spot any Stag does which was nice.
Stayed in June 2025
Reviewed: 10 June 2025
Stuart
IrelandDidn’t have a kettle and coffee/tea facilities in room, but not a massive issue.
Location brilliant. Rooms really good size. Good shower. Great bed and pillows. Breakfast was good.
Stayed in June 2025
Reviewed: 1 June 2025
Emily
United KingdomNo tea and coffee facilities in room
Pretty central, clean and very reasonably priced
Stayed in May 2025
Reviewed: 23 May 2025
Ádám
HungaryThere is no restaurant in the hotel and the breakfast was very basic (good quality, but absolutely no variety). We were expecting a little more from a big name brand hotel's breakfast
The hotel has a ton of parking and the location is fairly good. There are 2 very good restaurants in walking distance. The room was clean and comfortable. A lot of amenities are available at the reception (I forgot my toothbrush and they provided one for free). The staff was friendly
Stayed in March 2025
Reviewed: 14 May 2025
Pia
SwedenVery helpful and friendly staff.
Stayed in April 2025
Reviewed: 11 May 2025
David
United KingdomNothing
It was quiet (I had a room on the back of the hotel away from framm noise). Breakfast good. Staff helpful and pleasant.
Stayed in May 2025
Reviewed: 10 May 2025
Niall
United KingdomThere was no tea/coffee provided in the rooms.
Only 10-15 minute walk to the old town (or 2 tram stops). Lots of restaurants nearby. Breakfast was good. Room clean and comfortable (good air conditioning). Staff pleasant and helpful.
Stayed in May 2025
Reviewed: 6 May 2025
James
United KingdomNice room, clean, very helpful staff, decent breakfast
Stayed in May 2025
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