Beds were far too soft and saggy in the middle- not a good night sleep

Clean, lovely spa, great breakfast, friendly and professional staff

Stayed in September 2025

The food was not as good as it used to be and the room was warm. I couldn’t control the temperature as easily as I’d like.

The location of the property which has sentimental value for me.

Stayed in September 2025

Our neighbor was smoking on the balcony, which made it impossible for us to open the windows or doors due to the smell. This was especially disappointing considering that smoking was clearly prohibited.

Good place for the rest with family and pets.

Stayed in August 2025

Nothing

Everything was perfect. Very relaxing and calm. The massage was excellent. Very good food on roof top restaurant.

Stayed in July 2025

Very bad pillows in the room. Typical breakfast, only could benefit from some bacon. Although located right next to the mountain area, the most convenient entry to the hiking trails located around 30min walk away.

Great mountain views for rooms with respective selection level. Room very spacious with a small balcony to enjoy the views. Decent, typical breakfast.

Stayed in August 2025

Great gym - one of the best I have seen in any hotel. Yoga on the roof. Squash room. Good spa.

Stayed in July 2025

It is a quite large hotel, catering mainly to families with kids, so for us, an older couple, it was not a very good fit. The pool, the hot tub and saunas very always Very busy and noisy. Not the hotel's fault, we just didn't realized it will be so crowded with kids. The parking is overpriced.

The hotel is in very nice, quiet location, very close to the entrance of the National Park. Very good, expansive breakfast, helpful staff, daily cleaning. Used the spa facilities with additional fees (massages, private whirlpool, etc) and we liked it. The size of the room is above average, plenty of space.

Stayed in July 2025

I really don't understand why the gym is open from 9:00 a.m. It's not staffed; it could be open 24/7 or at least from 7:00 a.m. Also, no conditioner.

Amazing breakfast with many high-quality options. Clean, spacious room with comfortable beds. Saunas, jacuzzi, and the pool. Location!!! Loads of activities for kids.

Stayed in July 2025

nothing

10 out of 10

Stayed in July 2025

Nothing

Everything

Stayed in July 2025

I liked my room with very lovely balcony and perfect view outside

Stayed in June 2025

Very nice cosy hotel big garage and nice breakfast. 10 min walk to krupowki street

Stayed in June 2025

Time opening of gym & sauna will be great if it is earlier than 9

Amenities were great

Stayed in June 2025

Very good perfect

Stayed in May 2025

Exceptional stay with spa, swimming pool, and location (close to city center, but far enough to stay quiet)

Stayed in May 2025

Viewing from my room, unfortunately no luck this time

Breakfast amazing

Stayed in May 2025

Staff, location, facilities

Stayed in February 2025

Too crowded

Facilities, location

Stayed in February 2025

The family room was quite big, it was created from two separate rooms. The personal was very kind and helpfull.

Stayed in January 2025

everything was perfect! location hotel SPA.. love it

Stayed in December 2024

The double bed was quite small. We asked for another duvet, which we got.

The location is approx a 12-minute walk to the town's main street. We didn't hire a car. However we managed very well. The hotel is a bit old, probably late 70s & early 80s. But that's ok as otherwise it is well equipped. The Internet connection is strong, too. Although we didn't make use of them, there's a spa, kids' play room & an indoor pool. There's also a glass lift that overlooks a lovely garden with a fountain & upstairs there's a panoramic view. We went to Zakopane for the first time, just sightseeing. Although we didn't go skiing, the hotel is situated close to skiing areas. Just down the road from the hotel, there are bars, restaurants, shops & convenience stores. The room was spacious for 3 people. We were on the first floor. There was a terrace overlooking the car park, with the mountains in the distant background. The room's very cosy, had tea making facilities, and a practical bathroom with shower gel bottles fixed in the shower cubicle. There were also bathrobes in the wardrobe to use for the spa. The staff are very friendly & helpful. The place is very clean. The reception area is very large & welcoming. What is the best thing about the hotel? Without a doubt its their breakfast! It was so varied & catered for everyone, including vegan & lactose items. It's a buffet breakfast. The breakfast area is large & overlooks mountains & a small forest. We were there during New Year & the hotel was lovely decorated with Christmas decorations & lights. Highly recommended!

Stayed in December 2024

N/A

The breakfast was really good. The swimming area was quite spacious except it opened quite late after 9 am (usual opening time as advertised).

Stayed in December 2024

Parking price is not satisfied

Location Clean Staff Breakfast

Stayed in August 2024

None

Location, staff, breakfast, spa.

Stayed in October 2024