Every was top notch

Everything was spot on. Service, staff, room size

Stayed in August 2025

Nothing to complain about.

Very warm welcome, the staff was really helpfull and always with a smile on their face. The rooms were ready even if we arrived a little bit early. The hotel has an awsome location, close to everything you might need or want to do (shops, mall, old city center, etc)

Stayed in September 2025

One slight issue was parking which is an ugly sight at the front of such a lovely old building. There does not seem to be an in/out driveway. The parking was full and the bollards were up, so not very welcoming. There was a vehicle already parked in front of the bollards, so we had to go around the block and come back. I assume to you need to buzz to tell a concierge to let your car in if you have booked a car park. We were just being dropped off, so okay second time around. But seems a strange way for a five star hotel to 'welcome' their guests. And a shame in such a lovely environs to allow a car park as foremost feature.

So glad I chose this hotel. A real hotel highlight of our trip. Such great rooms and service. A delightful walk to the main square, lush gardens surrounding the building. Beautiful old palace from 1874, neo-baroque. Close to some nice cafes and restaurants (try Misa Hindusa around the corner- delish Indian, lots of vegetarian choices). Not only was the price very reasonable for a five star hotel, they offered us complimentary drinks and spa treatments. Room good size, beds comfy and spotless. Bathroom fab and so well lit you can't wait to get in to the great shower and catch up on bathroom duties (facial, shave your legs, dye your hair). I really enjoyed my stay here, but too busy exploring Wroclaw to take full advantage of the hotel. Next time! Breakfast is a really good spread, with extra selection from a menu with table service (omelettes, hot meals, etc) if you wish. But such a great range of of food on display I never ordered anything else. Nice Central European touch to offer bubbly with breakfast.

Stayed in August 2025

Cannot think of anything.

Beautiful building, well decorated, kept and very clean. Great location! Very helpful stuff!

Stayed in August 2025

the furniture required renewal and what I did not like the sound of train shaking the room when ever is passing make a noise.

The property is excellent the room is well big enough, but the doors are old and need renovation, the food in breakfast is good and the staff are nice.

Stayed in August 2025

1 Embarrassing moment when the bell boy informed me I could not use spa as I already checked out. I’ve never seen such a thing in any hotel. I’ve always used the spa on my last day even after check out. 2 no gym, please don’t call it gym 3 no WiFi provided upon check in when I was in the room I could not call reception to ask for WiFi so I had to wait for the day after.

Location, bed and spa

Stayed in August 2025

Nothing, everything went smoothly.

A very beautiful hotel located at an older but fully renovated building. The rooms were big and comfy, the breakfast was very good with a variety of choices to cover every taste, the staff was very helpful and polite. The hotel is very well located at a short 5-10 minutes walk from the old town center.

Stayed in August 2025

I wish they would give more complimentary goods.

Everything was excellent!

Stayed in August 2025

Nothing

The hotel is converted from an old palatial mansion. It was truly like staying in a palace. It was clean, elegant and stylish with friendly helpful staff. It is close to the old town centre and is located on the canal front and a park. The breakfast was excellent. It is one of the nicest hotels I’ve ever stayed in and was modestly priced for its quality. Treat yourself.

Stayed in August 2025

Excellent, beautiful place, elegantly adapted to a hotel.

Stayed in August 2025

Amazing place.

Stayed in August 2025

Very laud fridge, was difficult to fall asleep. I wanted to take something from mini bar but bottle opener was missing.

Stayed in August 2025

beautiful building, amazing spa, very good breakfast

Stayed in July 2025

My junior suite was one of three rooms in the hotel that have no showers but only a bathtub

Large room, good breakfast good restaurant nice stuff.

Stayed in August 2025

Everything was outstanding, the building, the room, breakfast and dinner. Foremost , the friendly, professional and pleasant staff.

Stayed in August 2025

Everething was perfect - staff, super tasty breakfast, cleaness, silence, design of room and all other things!

Stayed in August 2025

We were assigned a room on the first/ground floor (Room 104) by the road, and every time a tram went past, the floors would rumble and shake. Sometimes the trams were so loud that it was comparable to an earthquake. The trams pass by every 10 minutes or so from early in the morning until about midnight. While some trams are slightly quieter, overall the noise and shaking were disruptive. We did not ask to move as we only realised what the noise was after we had used the shower etc., and online it looked like the hotel was fully booked during our stay anyway. It would be helpful if staff could warn guests in these rooms about the potential noise and vibration beforehand. The guests being checked in just before us had been offered glasses of champagne on arrival, but we were only offered still or sparkling water. I expect the hotel experience is probably quite lovely if you are assigned a room that is not one of the first on the right as you walk in (e.g. instead, it is facing the river or is on a higher floor with more light and less noise), but unfortunately this was not our experience.

Gorgeous building with nice interiors, and the room was spacious, clean, and well appointed with comfortable beds and nice furnishings. There were biscuits provided in the room on arrival and each day (although it was a bit odd that any uneaten biscuits were not cleared away the next day). The hotel is conveniently located with both the old town city centre and the main railway station a short walk away.

Stayed in August 2025

Excellent breakfast. Nice young staff. Great choice of dishes. Complimentary glass of sparkling wine.

Stayed in August 2025

I liked the hotel. There is nothing to complain about.

New, spotless hotel. Super comfortable bed, very helpfull staf. Great location, happy to come back again.

Stayed in August 2025

Nothing

Great location Walking distance to the market square and shopping gallery Beautiful hotel architecture, stunning details. Very comfortable bed & pillows, great bathroom and SPA facilities Front desk staff was very friendly and professional Would definitely stay again

Stayed in August 2025

Parking price is a bit steep

Great location, services and staff.

Stayed in August 2025

lovely hotel nice ambience stately rooms

Stayed in July 2025

The spa zone is really small. There are only four loungers which are always occupied by people's towels even though they are not laying down. I feel like this could be solved by simple rules for everyone. The "Finish" sauna is heated a little below 80°C so it's not really hot enough but still serves nicely for gentle relaxing. We didn't figure out how the steam room works. It seemed to turn on in random internals which was not really convenient. Still, we made the most of the spa and it's still good for the type of hotel. I just feel that this is where the most improvement could be made.

The room was beautiful with stunning views towards the park. We loved the fluffy super comfortable bed that was neatly made up every day. Tea kettle, Nespresso coffee machine, iron with ironing board, mineral water, robes, slippers... the room was equipped with everything you might need and when it ran out, it was restocked. All the staff was very professional, yet friendly. We enjoyed our free access to the spa every day. We are leaving super content with our whole stay. This hotel is definitely worth its price.

Stayed in August 2025

You expect to have a glass shower cabin in a 5-star hotel. In our room, we had a shower curtain, which was 20 cm. Too short. Ergo, the whole bathroom was submerged in water after a shower. It's not possible to reserve a parking space. Which is creating annoying situations. Everything else was fine. 😀

Breakfast was one of the best, I have tried in my 40 years of traveling around the world. WELL DONE 👏

Stayed in August 2025