Reviews of Hotel One Tower Gulberg, Lahore 3 stars
237, A/3 Gurumangat Rd, Block A3 Block A 3 Gulberg III, Lahore,, Gulberg, 54000 Lahore, Pakistan
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Reviewed: 2 September 2025 · Stayed in August 2025
Verified reviewI like nothing about the property
I stayed there & when I did Check out they said we have to Once Check the room, there was a little spot on the bedsheet of curry & the receptionist said we have to charge u 2880 RS because this is now waste for us, Like 2880 for a simple white colour bedsheet?? Are u serious? I didn’t see that type of Unpathetic behaviour anywhere
Reviewed: 31 August 2025 · Stayed in August 2025
Verified reviewReviewed: 23 August 2025 · Stayed in August 2025
Verified reviewHelping staff and respect
AC was not good!
Dear Mr. Jawad Haider Thank you for sharing your feedback. We are glad to know you found our staff helpful and respectful. We sincerely apologize for the inconvenience caused by the AC during your stay. Your concern has been noted, and we are taking steps to ensure this is resolved promptly for a more comfortable experience in the future. We look forward to welcoming you again Regards, Asif Ashfaq Shah Hotel Manager
Dear Mr. Jawad Haider Thank you for sharing your feedback. We are glad to know you found our staff helpful and respectful. We sincerely apologize for the inconvenience caused by the AC during your stay. Your concern has been noted, and we … Show more
Reviewed: 22 August 2025 · Stayed in August 2025
Verified reviewNothing
Breakfast finished before time , no refilling … kitchen closed early and even they didn’t gave water despite of too many calls … we bought it from near market at night …..
Reviewed: 20 August 2025 · Stayed in July 2025
Verified reviewReviewed: 20 August 2025 · Stayed in August 2025
Verified reviewReviewed: 19 August 2025 · Stayed in August 2025
Verified reviewMarianna, Thank you so much for your warm welcome. You’ve been really kind and professional, and I truly appreciate it. Regards
Dear Mr. Rehman Thank you for a wonderful review. We are thrilled to know that you liked our hotel. We hope to welcome you back soon. Regards, Asif Ashfaq Shah Hotel Manager
Reviewed: 19 August 2025 · Stayed in August 2025
Verified reviewReceptionist was very kind and polite Marianna . And other staff was also very nice
Everything
Dear Mr. Kabir Greetings from Hotel One Tower Thank you for staying with us. We are excited to know that you had a great stay with us. please keep visiting us. Regards, Asif Ashfaq Shah Hotel Manager
Reviewed: 18 August 2025 · Stayed in August 2025
Verified reviewReviewed: 14 August 2025 · Stayed in August 2025
Verified reviewCleaning was good
Bed Mattress and pillow was so bad they should change it.
Dear Mr. Amir Thank you for sharing your feedback with us. We are glad to know that you were satisfied with the cleanliness of our property. We sincerely regret the discomfort you experienced with the mattress and pillows. Your comments are very valuable, and we will review this matter with our team to ensure improvements are made. We hope to have the chance to welcome you again with a more comfortable stay. Regards, Asif Ashfaq Shah Hotel Manager
Dear Mr. Amir Thank you for sharing your feedback with us. We are glad to know that you were satisfied with the cleanliness of our property. We sincerely regret the discomfort you experienced with the mattress and pillows. Your comments are… Show more
Reviewed: 26 July 2025 · Stayed in July 2025
Verified reviewReviewed: 24 July 2025 · Stayed in July 2025
Verified reviewReviewed: 21 July 2025 · Stayed in July 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewReviewed: 16 July 2025 · Stayed in June 2025
Verified reviewThe ac was making sounds .bedsheets were not washed and there were stains ..no toilet rolls in the washroom ..had to call several times for iron .
Dear Ms. Aeman Greetings, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The issues you mentioned — including the AC noise, unclean bedsheets, missing toilet rolls, and delays in service — do not reflect the standards we aim to maintain. Please rest assured that we are addressing these concerns with our housekeeping and maintenance teams to ensure such lapses do not happen again. Your comfort is very important to us, and we truly regret that we fell short this time. We hope you will give us another opportunity to provide you with a much-improved experience on your next visit. Warm regards, Asif Ashfaq Shah Hotel Manager
Dear Ms. Aeman Greetings, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience you experienced during your stay. The issues you mentioned — including the AC noise, unclean bedsheets, missing toi… Show more
Reviewed: 14 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewReviewed: 7 July 2025 · Stayed in July 2025
Verified reviewOverall, my experience was pleasant. The cleanliness of the rooms, hospitality of the staff, quality of the food, ambiance, truly made my stay comfortable and memorable.
One small suggestion I’d like to make is regarding the beds. The bed in my room made some creaking with movement, which affected sleep quality. It would be great if the beds could be checked and possibly replaced with non-noisy or better-supported ones for more comfortable rest.
Dear Mr. Naveed Greetings Thank you for taking the time to share your feedback. We’re delighted to hear that you had a pleasant stay and appreciated the cleanliness, hospitality, food quality, and overall ambiance it truly means a lot to us. We also appreciate your valuable suggestion regarding the bed. Please accept our apologies for any inconvenience caused. Rest assured, we will have our team inspect and address the issue promptly to ensure a more restful experience for our future guests. We hope to welcome you back soon for an even more comfortable stay. Warm regards, Asif Ashfaq Shah Hotel Manager
Dear Mr. Naveed Greetings Thank you for taking the time to share your feedback. We’re delighted to hear that you had a pleasant stay and appreciated the cleanliness, hospitality, food quality, and overall ambiance it truly means a lot to us… Show more
Reviewed: 5 July 2025 · Stayed in July 2025
Verified reviewIt was clean and quit place
The bed sheet covers were not clean.
Dear Ms. Iqra Greetings Thank you for your feedback. We're glad to hear you found the place clean and quiet. However, we sincerely apologize for the condition of the bed sheet covers. This is not up to our usual standards, and we will ensure that our housekeeping team addresses this immediately. We appreciate you bringing it to our attention and hope to welcome you back for an improved experience. Warm regards,
Dear Ms. Iqra Greetings Thank you for your feedback. We're glad to hear you found the place clean and quiet. However, we sincerely apologize for the condition of the bed sheet covers. This is not up to our usual standards, and we will e… Show more
Reviewed: 3 July 2025 · Stayed in June 2025
Verified reviewReviewed: 30 June 2025 · Stayed in May 2025
Verified reviewReviewed: 28 June 2025 · Stayed in June 2025
Verified reviewReviewed: 27 June 2025 · Stayed in June 2025
Verified reviewMariana was the best receptionist and was very helpful
Nothing
Dear Mr. Bahader Greetings Thank you for staying with us. Please accept our heartfelt gratitude for rating us high. You are right that Ms. Mariana is a great resource. Your kind words have been communicated to her. We expect to welcome you back soon again Regards, Asif Ashfaq Shah Hotel Manager
Dear Mr. Bahader Greetings Thank you for staying with us. Please accept our heartfelt gratitude for rating us high. You are right that Ms. Mariana is a great resource. Your kind words have been communicated to her. We expect to welcome y… Show more
Reviewed: 27 June 2025 · Stayed in June 2025
Verified reviewIt was really nice.
Dear Mr. Muhammad Saleem Greetings from Hotel One Tower Thank you very much for staying with us and sharing your feedback. We are thrilled to welcome you back soon. Regards. Asif Ashfaq Shah Hotel Manager
Reviewed: 26 June 2025 · Stayed in June 2025
Verified review