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Reviews of Islamabad Serena Hotel 5 stars

Khayaban-e-Suharwardy, G-5/1., 44000 Islamabad, Pakistan

#15 of 76 hotels in Islamabad

Guests' Choice

Review score

Based on 685 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.9

  • Location

    8.9

  • Facilities

    8.7

  • Staff

    8.7

  • Value for money

    7.8

  • Free WiFi

    9.2

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Showing 1 – 25

  • Reviewed: 28 August 2025

    9.0
    Enjoyed a relaxing and rejuvenating stay at Serena Hotel Islamabad, thanks to the attentive staff and top-notch faciliti
    • Solo traveller
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Maisha Spa truly exceeded my expectations!

    Stayed in August 2025

  • Reviewed: 17 August 2025

    9.0
    Overall very enjoyable and very much recommended.
    • Leisure trip
    • Group
    • Premier Room
    • Stayed 2 nights

    I thought the food - breakfast at Zamana and dinner in each of the Dawat and Wild Rice restaurants - was okay but not in any way spectacular. I did not feel that it was on a par with the rest of the hotel.

    Public areas were beautiful, room was spacious, very well equipped and comfortable. Staff were exceptionally helpful and friendly. Complementary car to airport was really convenient for late night flight.

    Stayed in August 2025

  • Reviewed: 11 August 2025

    8.0
    Hotel was fabulous but breakfast was not as expected
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 2 nights
    • Submitted via mobile

    Beautiful

    Stayed in August 2025

  • Reviewed: 6 July 2025

    8.0
    Good stay
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast Buffett same and getting tired and just average

    Stayed in July 2025

  • Reviewed: 6 July 2025

    8.0
    Shaikh Farooq Farrukh
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Starting from Breakfast till dinner all restaurants are fantastic

    It was very comforting.. I always prefer to say in this hotel. The GYM is very well equipped

    Stayed in July 2025

  • Reviewed: 2 July 2025

    8.0
    It was always a great experience.
    • Business trip
    • Solo traveller
    • Premier Room
    • Stayed 2 nights
    • Submitted via mobile

    Can’t openly stroll around or walk around the hotel

    Facilities, style and variety

    Stayed in June 2025

  • Reviewed: 29 June 2025

    9.0
    I found my stay one of the most memorable ones
    • Business trip
    • Couple
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    Parking inside the hotel us a bit small as compared to to the number of rooms and visitors that come.

    Location was a prime one. The scene outside from the room window was so scenic where I could see the lush green grass and plantation. There was no noise from the traffic as it was well inside the premises. There staff at the reception was very courteous and accommodated me one hour before check in time. The housekeeping was also upto the mark. And most importantly the security staff was very efficient and professional. Last thing that I want to mention is the high quality spring bottled water that was provided in the rooms

    Stayed in June 2025

  • Reviewed: 22 June 2025

    8.0
    Very good
    • Leisure trip
    • Group
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    They gave us rooms with bad view because we had booked through booking.com. The staff on the front desk told us that if we had booked our rooms directly we could have got them with good view

    Its building is very good

    Stayed in June 2025

  • Reviewed: 13 May 2025

    9.0
    Grand majestic hotel.
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    Can be a little pricy depending on when you book, but a fabulous experience.

    Such a beautiful hotel. Grand public areas and solid comfortable rooms.

    Stayed in May 2025

  • Reviewed: 29 April 2025

    9.0
    No1 Hotel in Islamabad
    • Family with young children
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No balcony, limited room availability, limited entertainment

    Swimming Pool, Breakfast variation, Gardens, lounge, Gym, Location, Powerful shower, complimentary fridge, staff always helpful and greet every time they pass you.

    Stayed in April 2025

  • Reviewed: 25 April 2025

    9.0
    Nice luxury hotel
    • Business trip
    • Group
    • Premier Room
    • Stayed 4 nights
    • Submitted via mobile

    Limited possibility to get refreshments in the huge lobby area

    Spacious with all amenities

    Stayed in April 2025

  • Reviewed: 22 April 2025

    9.0
    Save choice for Islamabad
    • Business trip
    • Solo traveller
    • Premier Room
    • Stayed 5 nights
    • Submitted via mobile

    Bathrooms and carpets were aged

    High security Good choice in food

    Stayed in April 2025

  • Reviewed: 21 April 2025

    9.0
    My go to place in Islamabad
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Road closures due to PSL made getting in and out of the hotel problematic, should be made aware of this whilst booking

    Lovely hotel

    Stayed in April 2025

  • Reviewed: 9 April 2025

    9.0
    Very comfortablr
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Quite crowded Shops coild Be better

    Food good but yoghurt (natural) v small and no honey - took a while to get coffee

    Stayed in April 2025

  • Reviewed: 7 April 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive Twin Room
    • Stayed 1 night

    everything was up to the mark

    Stayed in April 2025

  • Reviewed: 7 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Odour from AC, makes the room smells like fish

    Staff was courteous Gym was excellent Food was good but it could be better

    Stayed in April 2025

  • Reviewed: 6 April 2025

    9.0
    Happy with our stay
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Room was a bit run down

    Location

    Stayed in April 2025

  • Reviewed: 5 April 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast time is super crowded. Perhaps the space is not enough for when hotel has higher occupancy. Staff are unable to cope and manage. Room service a better option.

    Stayed in April 2025

  • Reviewed: 16 March 2025

    9.0
    • Business trip
    • People with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    This review has been hidden because it doesn't meet our guidelines.

  • Reviewed: 7 March 2025

    7.0
    Good stay.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night

    For some reason they had blocked my card so I could not charge anything to the room and had to pay for room service, restaurant and transport. Would have appreciated more trust since I had booked via booking.com who have my history.

    All was good, check in was quick and easy. Room was good, complimentary fruit platter was welcome.

    Stayed in March 2025

  • Reviewed: 18 February 2025

    9.0
    Wonderful Experience, Professional Staff
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 5 nights
    • Submitted via mobile

    While my stay had some positives, there were a few areas that need improvement. Housekeeping did not replenish the coffee or tea during my stay, so I ran out well before my last day. Room service was friendly and professional, but food orders took a long time to arrive, and the portions were quite small. Additionally, the hotel does not offer natural juices, which was disappointing. One major issue was the occasional smell of cigarettes in the bathroom, despite the hotel’s no-smoking policy, making the experience uncomfortable.

    I had an amazing stay at this hotel! The interior design is stunning, creating a warm and luxurious ambiance. The reception and concierge team were outstanding, always helpful, professional, and attentive. My room was spacious, with an incredibly comfortable bed that made for a great night’s sleep. I especially appreciated the complimentary laundry service, it was such a thoughtful touch. On top of that, the spa and pool were fantastic, adding to the overall relaxation and enjoyment of my stay. I would definitely love to return

    Stayed in February 2025

  • Reviewed: 13 February 2025

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted via mobile

    spa service food

    Stayed in January 2025

  • Reviewed: 10 February 2025

    7.0
    Good
    • Business trip
    • Solo traveller
    • Premier Room
    • Stayed 3 nights
    • Submitted via mobile

    Dirty sheets and pillow covers. Refusal to send breakfast to room as I was sick to have breakfast in restaurant

    Stayed in February 2025

  • Reviewed: 6 February 2025

    8.0
    Good
    • Leisure trip
    • Couple
    • Executive Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food

    The staff

    Stayed in January 2025

Showing 1 – 25

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