45 Polaris Bel air soho hotel, Makati, 1209 Manila, Philippines
#55 of 83 B&Bs and inns in Manila
Guests' ChoiceBased on 33 hotel reviews
5.7Cleanliness
5.9
Comfort
6.3
Location
8.5
Facilities
6.0
Staff
6.9
Value for money
6.5
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog content
Showing 1 - 25
Reviewed: January 7, 2025
Ashley
New ZealandLack of upkeep
Price
Stayed in January 2025
Reviewed: July 15, 2024
Suzette
PhilippinesLooks like drive in motel. Hope rooms undergo on disinfection for safety to the next guest to stay in hotel.
Very convenient there is 7th eleven store at the lobby.
Stayed in July 2024
Reviewed: September 26, 2023
Uroš
SloveniaFurniture is really old. It needs renovation urgently. Is just not up to 2023. Cleanliness could be improved.
Location.
Stayed in September 2023
Reviewed: August 31, 2023
Liston
United StatesThe shower had NO hot water. It was cool only.
Clean room. Quiet.
Stayed in August 2023
Reviewed: July 8, 2025
Sanjay
ThailandChecked in at 3.30 pm. Nobody was there to help us checked in, later security informed to proceed to room as keys in room. No wifi in room. Bathroom without any amenities at all. No hot water. Bed was uncomfortable, no utensils for kitchen .. Will never come back again.
Nothing to be honest was good.
Stayed in July 2025
Reviewed: December 6, 2024
Rosa
PhilippinesThe bathroom shower drain was clogged. Room smelled like cigarette smoke, bathroom smelled like urine. Heater was not working.
Stayed in December 2024
Reviewed: October 25, 2024
Sally
Australia.. I arrived at 2.30 for a 2pm check in, I was told to wait 10 mins, that turned into half an hour of me waiting in the building lobby with no further communication. The security guard then told me to wait outside, he said I could sit in the plant box, which was already occupied by 4 men and a beggar. Someone came and gave me a key and said to leave it in the room when I leave. He apologised for the delay saying he was very busy. The room was filthy, someone had obviously just gone in and hosed down the bathroom, everything was covered in water, however, the shower was full of hair, the mirror covered in Toothpaste spots, there was hair ( not mine ) on and in the toilet, old shampoo packet on the ledge in the shower, the towels were marked, not sure if dirty or stained but i didnt use them. The kitchen...the fridge had old food in it, the dishes were dirty when I went to have my meal. The bed linen had not been changed ( im a cleaner at a resort, I know the difference between fresh linen and an attempt to straighten used linen). The Pillows had hair on them and so did the bed. The bedside lamp didn't work. The chair provided had cigarette burn on it and was broken. The drain on the balcony had old cigarette butts in it. The floor was so dirty, I did a quick sweep with a broom I found and had a very decent pile of dirt and hair. I'm a backpacker and a camper, I'm not a princess at all, but this place was so disgusting, i travel with my own pillow, sheet and towel ( backpacking), if not for that and the fact that it was raining and I was exhausted, I would left. It was the worst experience with a paid room I've ever had and I've travelled the world extensively. After backpacking through remote Indonesia and philipines for the past 2 months, this was not only the most expensive but the most disgusting.
Location and view
Stayed in October 2024
Reviewed: September 25, 2024
Ersin
TurkeyLocation is not good for families, especially with children. Very noisy during the day and at night. Be careful with the oven hood as i hit my head. Very wrongly installed. The faucet was broken and leakes water, the tiles in the bathroom are like flauting over a swamp. The lavabo had cracks and missing parts. And waited too long for the checkin. No mention of it but you have to pay 1000php for deposit.
Good location if you are a single guy who wants some action. The owner is a concerned polite guy eventho the place is shit.
Stayed in September 2024
Reviewed: September 19, 2024
Nomad
NetherlandsNo problem for me, but there was no possibility to cook. There are a lot of restaurants and even fastfoodchains right around the corner
Quiet place on the 12th floor in the middle of poblacion area. Beautiful view over the city during the day but especially at night. Hot shower and comfortable bed.
Stayed in September 2024
Reviewed: June 29, 2024
Dee
PhilippinesI gave our itinerary but we waited for an hour before we can check-in. The room was not yet ready when we arrived. There were no garbage bags to use for the trash cans. The toilet room's door knob was broken.
Bed is comfy. Room is very clean. Used the fridge and electric kettle, works fine. Wi-fi is good. There are a lot of restaurants nearby (walking distance). After our stay, I left my flash drive plugged into the TV and the staff was kind enough to contact me right away, and coordinate and return it to me the next day.
Stayed in June 2024
Reviewed: June 27, 2024
Vanhakettu
PhilippinesRoom smells cigarette smoke.
Stayed in June 2024
Reviewed: June 3, 2024
Ars
United StatesBathroom door nubs is broken lots of small cockroaches
The size of the bedroom, and the stuffs are working.
Stayed in June 2024
Reviewed: March 25, 2024
Juana
FranceThe bed is big and comfortable. I had a great stay the host is very nice. Surely i will go back there one day.
Stayed in March 2024
Reviewed: January 9, 2024
Bob
United StatesNo hand towel
Great value
Stayed in January 2024
Reviewed: July 7, 2023
Brenda
Isle of ManNone
Nice and clean, and the staff were very accommodating.
Stayed in June 2023
Reviewed: May 18, 2023
Bruce
Philippinesthe mattress and the comforter was used .im a guy so i dont have long strands of hair that can stick on to the comforter the wifi signal is weak ,need to use data the entire 2 days of stay.
perfect location for my trip, love the hot and cold shower, fully working aircon, refrigerator, and friendly staff, thanks kuya .😍
Stayed in May 2023
Reviewed: April 21, 2023
Aki037012
PhilippinesIt's quite up there cos it's at the 17th floor. AC works good. City view was stunning. The mini fridge, kettle, and the microwave works fine. The TV only works for local channels. Everything is near ....7/11 is just at the bottom of the building, mcdonalds, jolibee, mercury drug, burger king, andok's, they're all just across the street. Bars and pubs are also very close to the building. ATM machines, drugstores, even spa is around.
Stayed in April 2023
Reviewed: April 19, 2023
Nino
PhilippinesNeed to add more lights in the room,too dark
Accessible to all
Stayed in April 2023
Reviewed: February 13, 2023
Makinano
Philippinesnone
nice and clean very accommodating
Stayed in February 2023
Reviewed: December 9, 2024
Paul
United KingdomThere are no comments available for this review
Stayed in November 2024
Reviewed: November 9, 2024
Omar
AustraliaThere are no comments available for this review
Stayed in November 2024
Reviewed: June 20, 2024
M
PhilippinesThere are no comments available for this review
Stayed in May 2024
Reviewed: March 2, 2024
Jose
PhilippinesThere are no comments available for this review
Stayed in March 2024
Reviewed: October 14, 2023
Lang
United StatesThere are no comments available for this review
Stayed in September 2023
Showing 1 - 25
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content