Reviews of Pico Sands Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!
Pico de Loro Cove, Hamilo Coast, Barangay Papaya, Batangas, 4231 Nasugbu, Philippines
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Reviewed: 9 August 2025 · Stayed in July 2025
Verified reviewNice beach and garden, good for relaxation
Food in restaurants could be a lot better No shop for purchase of essentials
Dear brendan, Thank you for sharing your thoughts about your stay. We’re glad you enjoyed the beach and garden, and found the environment relaxing. We appreciate your comments regarding the food and availability of essentials. Your feedback is important and will be shared with our team for improvement. We hope to welcome you back soon with an even better experience. Best regards, Adelbert Delos Reyes Rooms Division Manager
Dear brendan, Thank you for sharing your thoughts about your stay. We’re glad you enjoyed the beach and garden, and found the environment relaxing. We appreciate your comments regarding the food and availability of essentials. Your feedba… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewthe breakfast
not that clean
Dear Thank you for your feedback. We’re glad you enjoyed the breakfast and apologize if cleanliness did not meet your expectations. We’ll address this with our team to improve. We appreciate your comments and hope to serve you better next time. Warm regards, Adelbert Delos Reyes Rooms Division Manager
Dear Thank you for your feedback. We’re glad you enjoyed the breakfast and apologize if cleanliness did not meet your expectations. We’ll address this with our team to improve. We appreciate your comments and hope to serve you better nex… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewthe breakfast is nice
not accesible to activity unless your a member
Dear 八幡, Thank you for your feedback. We’re glad you enjoyed the breakfast and found our staff welcoming. We appreciate your note about activity access and will keep it in mind as we continue to improve guest experiences. We hope to welcome you again soon. Warm regards, Adelbert Delos Reyes Rooms Division Manager
Dear 八幡, Thank you for your feedback. We’re glad you enjoyed the breakfast and found our staff welcoming. We appreciate your note about activity access and will keep it in mind as we continue to improve guest experiences. We hope to welco… Show more
Reviewed: 29 July 2025 · Stayed in June 2025
Verified reviewthe breakfast is nice and the staff are nice too
not accesible to any activity unless your a member
Dear 八幡, Thank you for your feedback. We’re glad you enjoyed the breakfast and found our staff welcoming. We appreciate your note about activity access and will keep it in mind as we continue to improve guest experiences. We hope to welcome you again soon. Warm regards, Adelbert Delos Reyes Rooms Division Manager
Dear 八幡, Thank you for your feedback. We’re glad you enjoyed the breakfast and found our staff welcoming. We appreciate your note about activity access and will keep it in mind as we continue to improve guest experiences. We hope to welco… Show more
Reviewed: 9 July 2025 · Stayed in June 2025
Verified reviewReviewed: 8 July 2025 · Stayed in April 2025
Verified reviewReviewed: 22 June 2025 · Stayed in June 2025
Verified reviewReviewed: 12 June 2025 · Stayed in June 2025
Verified reviewReviewed: 7 June 2025 · Stayed in June 2025
Verified reviewReviewed: 31 May 2025 · Stayed in May 2025
Verified review- The quality of the Italian in-room dining was fantastic. - The room was very clean. - The air conditioning is very powerful (estimated at 2.5HP). - The view of the green mountains is beautiful. - There is a walking path around the lake with a well-maintained garden featuring a mix of acacia trees, palm trees, and elephant ear plants—walking around takes over an hour. - Excellent breakfast, with the option to sit indoors or outdoors surrounded by nature. - The beach has dark sand but no rocks, so water shoes are not needed. It slopes gently, making it suitable for our 1-year-old. - Beach chairs are free to use.
- Shuttle transport to and from the city is expensive (3000 PHP). - Rooms with a lake view do not actually overlook the lake due to tall acacia trees, though the mountain view is still nice. - Guests are required to wear a wristband all day. - The air conditioning makes the floor damp. - The beach is a bit far to walk, though a shuttle runs all day. - Part of the beach and swimming pool is for members only—not accessible to hotel guests. - The kids’ playroom is not free—300 PHP for 2 hours.
Dear David, Thank you for sharing your thoughtful feedback. We're very pleased to hear you enjoyed the quality of our in-room dining, the cleanliness of your room, the mountain views, and the overall natural setting including the breakfast experience and family-friendly beach. We also appreciate your comments on areas for improvement, such as the lake view, shuttle pricing, wristband policy, and access to certain facilities. Please know your feedback is valuable and has been shared with our team for review as we work to enhance guest comfort and experience. We hope to have the opportunity to welcome you back and provide an even better stay in the future. Warm regards, Adelbert Delos Reyes Rooms Division Manager
Dear David, Thank you for sharing your thoughtful feedback. We're very pleased to hear you enjoyed the quality of our in-room dining, the cleanliness of your room, the mountain views, and the overall natural setting including the break… Show more
Reviewed: 28 May 2025 · Stayed in May 2025
Verified reviewReviewed: 4 May 2025 · Stayed in May 2025
Verified reviewReviewed: 29 April 2025 · Stayed in April 2025
Verified reviewLove the location, amenities, and the staff
The Filipino and Chinese food here is bad, this is not good considering we are in the Philippines. We have learned to never order Filipino or Chinese food at this hotel, the irony is that we only order the Italian dishes. The cooks for Filipino food needs to be either replaced or retrained! How can we showcase Filipino dishes to foreigners when the Filipino food in the hotel is worse than the Italian food? An example of bad food: the adobo is so sweet it is no longer adobo — it’s paksiw. The beef tapa is so sweet it’s almost like candy. The chicken we ordered came to us not fully cooked, it still had blood. The sinigang was terrible, the meat was hard. The crispy pata was hard. The steamed fish was not fresh, I don’t think they know how to cook it at all, whatever recipe they used was terrible. The pancit was inedible. Majority of the customers will be from Luzon or foreigners, and people from Luzon and foreigners do not like food to be that sweet. It’s understandable if the hotel was located in Iloilo, and Illonggo food is sweet, but it is not.
Dear Regina, Thank you for sharing your honest and detailed feedback with us. We're thrilled that you love our location, amenities, and the service provided by our staff. It’s always our goal to ensure a positive and comfortable stay for our guests, and we're happy to hear those aspects of your experience met your expectations. However, I sincerely apologize for the disappointing food experiences you had, particularly with our Filipino and Chinese dishes. We take great pride in showcasing local cuisine, and we deeply regret that the dishes you tried did not meet the quality or authenticity we aim to deliver. Your comments about the overly sweet flavors, undercooked meat, and poor-quality dishes are concerning, and we take this seriously. Rest assured, I will share your feedback with our culinary team for immediate review. We will address the need for retraining, especially when it comes to preparing Filipino dishes like adobo, beef tapa, and crispy pata. It is essential that we respect the traditional flavors and cooking techniques that make Filipino cuisine special. We’ll work on ensuring the recipes are authentic and the preparation is done to the highest standard. Thank you again for your candid feedback. We truly value your input, and we will take the necessary steps to improve. We hope to have the opportunity to welcome you back and offer you a much better dining experience on your next visit. Warm regards, Adelbert Delos Reyes Rooms Division Manager
Dear Regina, Thank you for sharing your honest and detailed feedback with us. We're thrilled that you love our location, amenities, and the service provided by our staff. It’s always our goal to ensure a positive and comfortable stay f… Show more
Reviewed: 27 April 2025 · Stayed in April 2025
Verified reviewReviewed: 19 April 2025 · Stayed in April 2025
Verified reviewPrivate beach, most staff are attentive. The lagoon view is relaxing. You can opt to walk to go to the beach (8-10mins) or you can avail of their shuttle.
Overpriced food. They charge like a 5 star hotel which the service and hotel is clearly not. No other restaurant options or grocery store nearby. The rooms needs deep cleaning specially the CR. There are even cobwebs. First time I had issues with free breakfast. Every morning, I have to explain which is embarassing and annoying at the same time.
Dear Leah, Thank you for sharing your feedback. We're glad to hear you enjoyed the private beach, attentive staff, and relaxing lagoon view. We apologize for the issues you encountered during your stay, especially regarding the food pricing, cleanliness, and breakfast service. Your comments about the room cleanliness and the challenges you faced with breakfast have been noted and will be addressed by our team to ensure these areas are improved for future guests. We understand the importance of having clear communication, and we'll work on making sure that these issues are resolved so that your next experience with us will be even better. Thank you for your understanding and for bringing these concerns to our attention. We hope to welcome you back soon for an improved stay. Warm regards, Adelbert Delos Reyes Rooms Division Manager
Dear Leah, Thank you for sharing your feedback. We're glad to hear you enjoyed the private beach, attentive staff, and relaxing lagoon view. We apologize for the issues you encountered during your stay, especially regarding the food pr… Show more
Reviewed: 4 April 2025 · Stayed in April 2025
Verified reviewReviewed: 31 March 2025 · Stayed in March 2025
Verified reviewReviewed: 23 March 2025 · Stayed in March 2025
Verified reviewReviewed: 2 March 2025 · Stayed in December 2024
Verified reviewReviewed: 24 February 2025 · Stayed in February 2025
Verified reviewReviewed: 23 February 2025 · Stayed in February 2025
Verified reviewReviewed: 15 February 2025 · Stayed in February 2025
Verified reviewThe room was a good size, breakfast was great with lots of options. Loved the vicinity of the beach and also a lake which you could walk around freely.
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Dear Jesper, Thank you for sharing your feedback! We're so glad you enjoyed the spacious room and had a great breakfast with plenty of options. It's also wonderful to hear that you loved the proximity to both the beach and the lake – it’s the perfect setting for a relaxing stroll. We hope to welcome you back for another enjoyable stay soon! Best regards, Adelbert Delos Reyes Rooms Division Manager
Dear Jesper, Thank you for sharing your feedback! We're so glad you enjoyed the spacious room and had a great breakfast with plenty of options. It's also wonderful to hear that you loved the proximity to both the beach and the lake… Show more
Reviewed: 29 January 2025 · Stayed in January 2025
Verified reviewReviewed: 10 January 2025 · Stayed in January 2025
Verified reviewGreat location. Alot of facilities and restaurants
Location
Dear ناصر بن سعيد, Thank you for your review! We’re glad to hear you enjoyed our great location and the variety of facilities and restaurants we offer. We hope to welcome you back soon for another wonderful stay! Thank you, Adelbert Delos Reyes Rooms Division Manager
Dear ناصر بن سعيد, Thank you for your review! We’re glad to hear you enjoyed our great location and the variety of facilities and restaurants we offer. We hope to welcome you back soon for another wonderful stay! Thank you, Adelbert Del… Show more
Reviewed: 4 January 2025 · Stayed in January 2025
Verified review