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  5. Reviews of Jpark Island Resort & Waterpark Cebu

Reviews of Jpark Island Resort & Waterpark Cebu This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services offered. It is based on a self-evaluation by the property. Use this rating to help choose your stay!

M.L. Quezon Highway, Barangay Maribago, Lapu Lapu City, Cebu, 6015 Mactan, Philippines

#11 of 67 hotels in Mactan

Guests' Choice

Review score

Based on 398 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.4

  • Comfort

    8.5

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    9.0

  • Value for money

    7.6

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 29 August 2025

    8.0
    wish you could provide some stuff in water park like swim.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    the request for birthday surprise and some of the staff are not accommodating. except for one named jessa she is really excellent in providing very good service.

    breakfast is awesome. so many varieties. 10/10

    Stayed in August 2025

  • Reviewed: 13 August 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View Room
    • Stayed 1 night
    • Submitted via mobile

    The ocean view room seems a bit of noise from swimming pools.

    Stayed in August 2025

  • Reviewed: 31 July 2025

    8.0
    Great getaway for families.
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Suite
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Water facilities were great. Kind staff and great food.

    Stayed in May 2025

  • Reviewed: 31 July 2025

    9.0
    i suggest for an affordable restaurants!
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View Room
    • Stayed 1 night
    • Submitted via mobile

    early closing for the beach but i understand its for the safety. extra beach bed!

    its a lot facility for the kids!the room is clean!friendly and approachable workers.we like the breakfast!

    Stayed in July 2025

  • Reviewed: 24 July 2025

    7.0
    Great stay to escape the busy city and have a relaxing time
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The double beds are very small, impossible to stay with two European persons in one bed. It should not be called king size bed, very confusing. And about the breakfast it should be clearly indicated that it is only incl. For kids under 6. We booked a room with two kids 9 and 12 and it mentions free breakfast. Only after booking and paying it mentions in small letters we have to pay for our kids breakfast. This is very misleading.

    Convenient location, fun waterpark, great breakfast. At the resort itself everything was well organized

    Stayed in July 2025

  • Reviewed: 18 July 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Suite
    • Stayed 1 night

    Check in was chaotic,very large crowd in the lobby.Booked an additional room and asked for adjacent room and was told there will be a 45 minutes wait.Waited for more than an hour and has to follow it up in the counter a few times.

    Good breakfast and staff are friendly and helpful

    Stayed in July 2025

  • Reviewed: 13 July 2025

    7.0
    It was an OK stay.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 4 nights
    • Submitted via mobile

    The room we had was outdated. The hot water didn't work. The water areas are not particularly clean, twice I could feel some slimy stuff in the fake river. The internet is irratic- you have to log in every time you move to a different area and the coverage is not extensive.

    The common areas are nice. The staff are nice.

    Stayed in July 2025

  • Reviewed: 12 July 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights

    There was a 30% discount promo for Eastwest card holders for the restaurants which all the restaurants we went and paid using the said credit card failed to inform us except Maru Korean Restaurant. But Kyla the manager on duty in the business center assured me they will process charge back to my credit card

    nice place, as advertised

    Stayed in July 2025

  • Reviewed: 5 July 2025

    7.0
    Good when traveling with kids but that’s about it.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms need updating. Carpet is kinda gross. Gives you motel 6 vibes.

    If you have kids, this will be the perfect resort for you. Great water park. Don’t expect any luxury though. Breakfast was great. Super friendly staff.

    Stayed in July 2025

  • Reviewed: 21 June 2025

    9.0
    Great for families had a wonderful time with my family
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Ocean View Suite
    • Stayed 2 nights
    • Submitted via mobile

    Could do better with overall maintenance. Rooms had breaking water hoses in showers, WIFI tended to be spotty inside facility and sometimes even in my room. The pools could use more maintenance especially in maintaining the paint. Also had only one of three jet skis available, due to maintenance, for the while week

    Loved the pools and the lazy river. Pool bar staff were great!

    Stayed in June 2025

  • Reviewed: 29 May 2025

    9.0
    We had an amazing vacation at Jpark Island Resort—already looking forward to coming back!
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 3 nights
    • Submitted via mobile

    Basically none

    The staff were incredibly friendly and attentive. They even reminded us that we had forgotten to empty the safe in our room—such a professional and trustworthy team!

    Stayed in May 2025

  • Reviewed: 28 May 2025

    9.0
    Superb
    • Leisure trip
    • Couple
    • Deluxe Ocean View Room
    • Stayed 2 nights
    • Submitted via mobile

    Nice friendly appearance. Well maintained and managed. Lots of restaurants but all food and drinks 50_100% more expensive than equally good restaurants.

    Stayed in May 2025

  • Reviewed: 26 May 2025

    9.0
    Recommended for families especially with small children. The staff are helpful and friendly.
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast is delicious and has a lot of choices.

    Stayed in May 2025

  • Reviewed: 10 May 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Perfect family outing especially when you have kid.

    Stayed in May 2025

  • Reviewed: 9 May 2025

    8.0
    We liked J park the kids would stay again for the waterpark but it is far from many of the natural attractions of Cebu a
    • Leisure trip
    • Family with young children
    • Premier Room
    • Stayed 3 nights
    • Submitted via mobile

    It was quite pricey for the accommodation and food. Not really close to any malls so the only choice for food is within the resort. The rooms were outdated and had a really musty smell.

    The facilities with the water park was a lot of fun for the kids. The rooms were large and had nice view. Breakfast was extensive and the service was good

    Stayed in April 2025

  • Reviewed: 7 May 2025

    9.0
    Great hotel
    • Leisure trip
    • Couple
    • Premier Room
    • Stayed 1 night
    • Submitted via mobile

    Buffet too expensive at 2500 pesos, had food by menu

    Amazing hotel, so big and beautiful. Great water park, lovely room, friendly staff

    Stayed in May 2025

  • Reviewed: 1 May 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View Room
    • Stayed 2 nights
    • Submitted via mobile

    if ur looking for the prefect resort for the kids and family in cebu this one is perfecf for

    Stayed in April 2025

  • Reviewed: 29 April 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Room
    • Stayed 1 night
    • Submitted via mobile

    Plenty of variety to choose

    Stayed in April 2025

  • Reviewed: 28 April 2025

    9.0
    Family friendly relaxing stay
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Ocean View Suite
    • Stayed 3 nights

    Plenty of activities for the kids. Pools were really nice. Many restaurants to choose from for dining.

    Stayed in April 2025

  • Reviewed: 22 April 2025

    9.0
    Once tried, always comes back for more.
    • Leisure trip
    • Group
    • Deluxe Room
    • Stayed 1 night

    We had hoped to capture drone footage for a bird's-eye view, but unfortunately, it wasn't allowed even in the early morning. On our last night, there were two disturbances with someone ringing the doorbell at 9 PM and again at 1 AM, though no one was there when I answered. It was quite disruptive considering I needed to prepare for a 15-hour flight.

    Everything was lovely and felt very luxurious. The staff were respectful and professional, and the spa is definitely a must-try. The food at Abalone was excellent—clean, flavorful, and offered a nice variety of Korean and Japanese cuisine. While there were fewer American options, we still thoroughly enjoyed every meal. The pool was well-maintained and spotless. The highlight for my two kids was Pororo Park—they spent two full days there and absolutely loved it. Next time we book, we’re definitely trying the Pororo Suite!

    Stayed in April 2025

  • Reviewed: 2 April 2025

    8.0
    It was an ideal family holiday location, very kid friendly but with big kid activities available too
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Ocean View Suite
    • Stayed 6 nights

    The beds could have been a little more comfortable. I found them to be quite thin and hard. We had some issues with some of the lights not working, but it didn't really bother us.

    Overall it was a great space for our family holiday. Having a separate bedroom from the living space was ideal, especially with an early bedtime for our little one. The resort was great, excellent pools, lots of water activities and really easy to get around the resort.

    Stayed in March 2025

  • Reviewed: 23 March 2025

    9.0
    Highly recommend.
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Suite
    • Stayed 2 nights

    None.

    I love the ambiance of the place, and how it has entertainments every night. The beach is clean, although very rocky but still it has that beach access. The place is secured, but you could still be able to use public transportation when the need arises. The staff are so friendly and helpful. I am excited to go back with my family.

    Stayed in February 2025

  • Reviewed: 25 February 2025

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Mactan One-Bedroom Suite
    • Stayed 2 nights

    some water activities in the beach are not available

    the food and the place, its children friendly

    Stayed in February 2025

  • Reviewed: 24 February 2025

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Premier Room
    • Stayed 2 nights
    • Submitted via mobile

    The room is clean.

    Stayed in February 2025

Showing 1 – 25

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