Room wifi not working

Stayed in August 2025

They didn't clean the room even when I ask them to clean it. There's no water 2 times and we were not told about it. Breakfast is not good, lots of rice, one egg and a little something..

Room is big.

Stayed in February 2025

Was excited to use the bathtub but the drain stopper not working. My goal was to be able to use it. There were still hairs on the shower drain.

The room, the bed, with netflix. Great staycation. Very relaxing.

Stayed in January 2025

- during our 2nd night, pass 10 pm, staff were so noisy in the lobby i had to call them up to call their attention that it's sleeping time - out booking says inclusive of bath tub but our room didnt have one - no dedicated dining area, dining area was in the lobby - food is xoxo, staff not that accommodating in the dining area and they do not ask our choices for the complementary breakfast

Clean, spacious room and parking, with swimming pool

Stayed in January 2025

Rooms are not well prepared. Seems that our first room was not fixed before our check in. The second room is a little bit dusty.

The facility is not maintained properly. Loose faucets. No hot shower.

Stayed in August 2024

Regular cleaning of the room, shampoo, soap and conditioner dispenser

The hotel rooms are basic needs, however the staff, facilities and location make it an ideal place to stay in San Fernando. We will return each year we visit San Fernando, as it’s only 5 minutes to my wife’s family home

Stayed in June 2024

The overall smell of the room is like a newly constructed cement that sticks to your clothes. It was Sunday afternoon when my mom and I checked in so they scheduled their pest control that evening, which very untimely. It triggered my allergy in my throat that I didn't sleep well that evening. No elevator for seniors like my mom. The breakfast is one platter only, you can't ask for another one, limited choice too. The location is quite far from city center. No phone service that you need to go down the lobby if you need something from the staff.

I like the upgraded room that was given to us since it was free from booking.com. It was good to know that the hotel was just constructed 1 year ago which means it's still new. The staff can assist in carrying the luggage. They are approachable too for your needs. The hotel can accommodate room service for massage.

Stayed in February 2024

the location, it’s a bit far and hard to find

the facilities

Stayed in August 2023

a little noisy because of construction

the cleanliness and kind staff

Stayed in August 2023

Supplies in the room is not enough, like towels shampoo & tissues.

Cleanliness & honesty of the staffs.

Stayed in July 2023

Overall cleanliness and general maintenance

Staff went out of their way to make our stay pleasant

Stayed in June 2025

The pool was open for public. So there’s so many people from outside who are not staying at the hotel using the pool. And the noise they can use karaoke at pool so you can’t relax when you want to take a nap. And the smell of the facility is so bad. And the pool was so dirty so we didn’t get a chance to use the pool because it’s always full. And the breakfast was so disappointed you can’t choice what breakfast they can just served what they have. And the place was so far from the beach.

The staff was so friendly and accommodating. And they clean our room everyday.

Stayed in January 2025

They have nice big rooms

Stayed in June 2024

To J&V Hotel and Resort: 1. Ordering food - takes 1hr to serve. Take note: we are the only customers. Their estimated time was 20-25 minutes. While we were waiting, nobody was even preparing the utensils. 2. Food serving - the food was served cold even though it took them 1hr to serve and prepare the food. 3. Card payment - the hotel is elegant and a little pricey. However, they do not accept any card payments. This is my first time encountering this kind of scenario considering the value of the hotel. 4. Complimentary products inside the room - No tissue, coffee & tea sachets and water bottles provided inside the room. (Even with multiple follow ups) 5. Doors - defective door in the CR and sliding door in the balcony. 6. Hotel Staffs - staff are not wearing uniform (Not all). If they are not hotel staff or on off duty I wonder why they are in the reception and serving the customers. Customers won't be able to identify hotel staff. 7. Customers concerns and requests are not addressed even with multiple follow ups. 8. Shower - No hot and cold (knowing the value of the hotel) 9. Food availability - there are multiple options provided in the menu but most of them are not available so the ending was the customer had to clarify with the available food. PS: This is our first time in the hotel and we're very tired from our long trip so we were expecting a relaxing and stress free accommodation. 😔

None

Stayed in August 2024

Pool is not well.maintained. no parking attendant

Comfortanle room and beddings

Stayed in June 2024

Very disappointed no hot water in bathroom, complaint to reception but nothind done about it,so had cold shower and shave, not very pleasant.

Did not have breakfast so no comment

Stayed in June 2024

size of room was great and very comfortable bed

Stayed in May 2024

dysfunctional doorknob

The cleanliness and the good service.

Stayed in April 2024

Environment ( noisy and uncleanliness)

Price

Stayed in February 2024

Bed mattress was hard, tv not working, leaky sink, I was not able to sleep because next door was so noisy until 4AM . It felt like I was sleeping inside a karaoke bar. Swimming pool is next to our room but no access from the room and kids swimming were loud early morning.

Stayed in January 2024

Only warm water in the shower most days but good pressure.

The pool was amazing. The room was clean and spacious. Staff was professional and attractive. The daily breakfast was traditional for the Philippines and delicious.

Stayed in January 2024

There’s nothing I dislike about this property. The staff were really helpful and informative.

It was well situated just off the main highway, so the transport from the bus was not very expensive at 50 PHP on a trike

Stayed in January 2024

not worth the price

Stayed in January 2024

Our room was never cleaned during our stay. Bathroom sink smells like sewer. During the duration of our stay, our sheets and pillow cases were never changed.

Location is accessible to a lot of places

Stayed in December 2023