Opiniones del Hiwang Native House Inn & Viewdeck

Dear Ms./Mr. Gara, thank you for leaving us with an honest review on your unique experience here in our inn. We already fixed the shower and toilet lid. We are happy and we hope to accommodate you back again in the near future. Enjoy the rest of your travels here in the Philippines.

Dear Ms./Mr. Gara, thank you for leaving us with an honest review on your unique experience here in our inn. We already fixed the shower and toilet lid. We are happy and we hope to accommodate you back again in the near future. Enjoy th… Mostrar más

Dear Mr. Jose, we appreciate your honest feedback. Thank you for highlighting our culture and nature experience here in Hiwang. The views of the rice terraces are really stunning and the authenticity of our Ifugao native house is world class. Lola Gloria is also thankful for your appreciation of her service and dedication. We assure you that we will have more progress on your next visit. Thank you once again and enjoy the rest of your trip here in the Philippines.

Dear Mr. Jose, we appreciate your honest feedback. Thank you for highlighting our culture and nature experience here in Hiwang. The views of the rice terraces are really stunning and the authenticity of our Ifugao native house is world clas… Mostrar más

Hi Maria Jose, We apologize for your experience. You had your side, so here is our side during your stay: 1. We presented standard rates and approved tour rates from the local government tourism office of Banaue. Problem: You still would not believe that the prices we showed are official. Solution: Our driver brought you to the Banaue tourism office for you to see that the rates we showed are the same with our rates. 2. Php3,000 was the official standard rate of Hapao rice terraces for private van transportation. *You can search and contact Banaue tourism rates online. Our driver clearly explained that is is the rate for the transportation only and no tourguides nor environmental fees are included. And Yes you agreed before you departed. Problem: You still insisted that it is overpriced even when we showed you the official rates from Banaue local government office. Solution: Our driver reduced the official rate from 3,000 to Php2,500 just to relax the situation, isn't that correct madam? 3. When you arrived at Hungduan tourism office Problem: The staff of Hungduan tourism office showed you their official prices and rates. They even explained to you that in order to enter their tourist spots, it is mandatory to pay their environmental fees and get an official tourist guide from them but then you refused and insisted that it is a bogus operation and you wanted to enter their tourist destinations without paying the environmental fees which goes against their tourist ordinance. You were angry at the tourism office even when there is no need to act like that. *I have contact with eye witnesses during that encounter which can prove what you did during that day. Solution: Because you do not want to pay the environmental fees and tourguides of Hungduan tourism office, our driver brought you to Banaue viewpoint as a swap to Hapao without adding any additional charges. Our driver offered Banaue viewpoint for free madam, isn't that correct? 4. You are the only English speaking guest among your group. Problem: We are unsure if you are translating the correct words we explained because your companions are reacting negatively every time we explain kindly . We did our best explaining using simple and kind words but still you look angry. Solution: It is unfair for us to be accused of misleading tours and rates. It is not right to tolerate false accusations after presenting facts. 5. We said we are going to report you to the authorities after you said you are going to make false claims and reviews here on booking.com. We highly consider this as a threat to our reputation in this platform. Even though we did our best to assist you, even gave you a discount, and presented you with official and standard rates, you still insist on what you think. We do not tolerate this kind of abusive behaviour from guests. Yes, customers are always right, but this time, you are wrong. Key points: "You cannot enter Hungduan Tourist Spots if you do not have an environmental fee stab and Hungduan tourism guide." This is clearly stated on their local ordinance.

Hi Maria Jose, We apologize for your experience. You had your side, so here is our side during your stay: 1. We presented standard rates and approved tour rates from the local government tourism office of Banaue. Problem: You still wou… Mostrar más